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Windows 7: BSOD after bios update - happens when exiting hibernation

06 Sep 2014   #11
careh

Windows 7 Home Premium 64 bit
 
 

The disk was already set to 'never sleep'... I had put in that change last week when I first found it mentioned on this site.

I turned off all in startup except ETDctrl (ELAN Smart-Pad) and Microsoft Security Client ... which I surmise is the anti-virus? Seems to be as M/S Security Essentials is running.

I closed the lid, opened it and got BSOD.



The Intel SSD 335 series 240 GB is at firmware version 335u and Toolbox version 3.2.3 which is the latest firmware. Of note - that firmware was released on July 22, 2014.

I tried a quick diagnostic scan in Intel toolbox and it completed successfully.

In Intel toolbox system tuner it shows:
Superfetch/Prefetch Feature is optimised
ReadyBoost Service not found
Device Initiated Power Management (DIPM) Current storage driver does not support DIPM settings. Consider changing to another storage driver compatible with your system
Defragmenter (none).

C:\Windows\Minidump is still empty....
I saw in Control Panel / System and Security / System / Advanced System Settings / System Properties / Advanced / Startup and Recovery / Settings that the 'small dump directory' is set to %SystemRoot%\Minidump Where would I find the SystemRoot - like is that C:\ or some other location?

I attached the latest log file.


My System SpecsSystem Spec
.
07 Sep 2014   #12
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote:
The disk was already set to 'never sleep'... I had put in that change last week when I first found it mentioned on this site.
In that case the disc should not fail during wake-up.

A stop 0xF4 is generally a storage related issue. In your case it is happening during wake up from sleep; that generally means that the sleep configuration is causing some issues there, as some of the SSDs are supposed to not go to sleep.

Next big opportunity is that the Acer ACPI utility is causing the issue. To deal with it, I'd recommend you to Clean Up Factory Bloatware, with a special reference to Point #13
Quote:
13. Consider a Clean Reinstall - Factory OEM Windows 7 which is often better than getting a new computer considering how pre-installed bloatware can corrupt Windows 7 even if it's completely cleaned up.
The crash dumps are not being recorded because the disc is not accessible when the crash occurs.
My System SpecsSystem Spec
07 Sep 2014   #13
careh

Windows 7 Home Premium 64 bit
 
 

Thanks - I will give that a try.

I can live with the problem for the next while now that I know how the BSOD occurs which is when it fails to come out of hibernation / sleep).

Long term though I think I will also try swapping back in the original hard disk and see if the problem is still there. Another avenue is to sell the unit off while it still has some residual value - BSOD and all.

Thanks for your help on this.
My System SpecsSystem Spec
.

07 Sep 2014   #14
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by careh View Post
I think I will also try swapping back in the original hard disk and see if the problem is still there.
That will be a worthy attempt.
My System SpecsSystem Spec
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 BSOD after bios update - happens when exiting hibernation




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