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Windows 7: BSOD "Driver power State Failure" every few days

06 Sep 2014   #1
Trinnion

Windows 7 Home Premium 64 bit
 
 
BSOD "Driver power State Failure" every few days

Every couple of days, I get a BSOD "Driver power State Failure".

Drivers are up-to-date, no overclocking.

Please see attached zip file with debug info (which is pretty much abracadabra to me).

Thanks for your help!


My System SpecsSystem Spec
.
06 Sep 2014   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Trinnion, I'll see if I can help you. I have looked at your last 6 dump files. 5 of the 6 blamed
Code:
 usbaapl64
start             end                 module name
fffff880`07e36000 fffff880`07e48000   usbaapl64 T (no symbols)           
    Loaded symbol image file: usbaapl64.sys
    Image path: \SystemRoot\System32\Drivers\usbaapl64.sys
    Image name: usbaapl64.sys
    Timestamp:        Tue Nov 27 17:38:02 2012 (50B54EDA)
    CheckSum:         0001669F
    ImageSize:        00012000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Which is your Apple iPod/iPhone Mobile USB device driver

Also blamed in 1 each was
Code:
EpfwLWF
start             end                 module name
fffff880`043eb000 fffff880`043f9000   EpfwLWF  T (no symbols)           
    Loaded symbol image file: EpfwLWF.sys
    Image path: \SystemRoot\system32\DRIVERS\EpfwLWF.sys
    Image name: EpfwLWF.sys
    Timestamp:        Thu Aug 15 09:55:11 2013 (520CEBCF)
    CheckSum:         0000AF76
    ImageSize:        0000E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Which is ESET ESS/NOD32 driver
and

Code:
atikmpag
start             end                 module name
fffff880`03e7d000 fffff880`03f11000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Mar 28 20:09:45 2013 (5154E9D9)
    CheckSum:         00091A60
    ImageSize:        00094000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Due to the frequency, I think Apple may be much of your problem. But, the other 2 do need to be updated as well. Was the graphics card preinstalled in the computer from Dell?
My System SpecsSystem Spec
06 Sep 2014   #3
Trinnion

Windows 7 Home Premium 64 bit
 
 

Hi essenbe, thanks,

Both the Apple and ESET drivers appear to be up-to-date (no updates required by ITunes or ESET, latest file/drivers versions when checked manually). I will update the graphics driver.

If the Apple USB driver is the most probable culprit, yet the driver (and iTunes) is the latest version, then what should be my next step?

Kind regards,
Bas
My System SpecsSystem Spec
.

06 Sep 2014   #4
Trinnion

Windows 7 Home Premium 64 bit
 
 

Oh, and yes, the Radeon HD 5870 is the original, pre-installed graphics card
My System SpecsSystem Spec
06 Sep 2014   #5
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

My experience with Apple is that it always causes problems with Windows, for me at least. I've had to do 2 reinstalls to completely get rid of it. Some people use it with no problems. Others have continuous problems with it. It has so many parts/services that seem to want to 'take over' that if you disable/uninstall any part of it, the program won't work or recognize your devices. You may try their support forums or troubleshooting guides to see if there is a fix for your problems. But, I know of none.
My System SpecsSystem Spec
07 Sep 2014   #6
Trinnion

Windows 7 Home Premium 64 bit
 
 

Thanks. Yeah I know iTunes is crappy. Each update seems to hold new surprises (unable to burn CD's, unable to sync my phone etc.).

I've googled and an Apple support forum suggested a USB conflict. Which triggered me, since my mouse (Steelseries Sensei) is dead after a BSOD reboot. I have to unplug and replug the mouse in order to let it work again (both mouse driver and firmware are up-to-date). Could this be related?

For now, I'll remove iTunes and re-install it and see if that helps.
My System SpecsSystem Spec
07 Sep 2014   #7
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

It's a possibility. Go to Dell's web site and download the latest Chipset driver for your rig. USB Drivers are usually in the chipset driver.
My System SpecsSystem Spec
07 Sep 2014   #8
Trinnion

Windows 7 Home Premium 64 bit
 
 

Thanks, Dell's auto-update feature did not find or install them - yet manually I've found Dell chipset drivers for the PCI Express bus, SMbus and the USB controller. I've installed these as well. Let's see if this gets rid of the BSODs.

Thanks essenbe!
My System SpecsSystem Spec
07 Sep 2014   #9
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I hope that works for you. I am rapidly running out of solutions. If that does not work, this may USB Driver - General Fix for Problems

At any rate I would save the drivers I downloaded for future problems/use. Also, I trust you downloaded drivers specific to your model and service number.
My System SpecsSystem Spec
07 Sep 2014   #10
Trinnion

Windows 7 Home Premium 64 bit
 
 

Yes, I got the right ones. Thanks. So, now I have:

- updated the graphics driver
- re-installed iTunes
- updated the USB chipset drivers (and PCI-E drivers)

Let's see if the system holds!
My System SpecsSystem Spec
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 BSOD "Driver power State Failure" every few days




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