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Windows 7: BSOD while backing up

07 Sep 2014   #1
ItsYoBoi

Windows 8.1 Pro 64 bit
 
 
BSOD while backing up

Every time I back up all my files using Seagate software, it reaches only up to 10% (sometimes less) and comes BSOD.

but all the blue screen says is "...KMODE_EXCEPTION_NOT_HANDLED (storport.sys)"
Here are the diagnostics from this tool (dm log collector) see attachment

Please help!!


My System SpecsSystem Spec
.
07 Sep 2014   #2
HarriePateman

Windows 7 Ultimate 64-bit
 
 

kay there are no DMP Files here, however the Driver that it is showing you (storport.sys) Is a critical driver for creating DMP Files.

Try running Windows update to see if this can sort out that driver for you, if not please run a:

information   Information
The sfc /scannow command (System File Checker) scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible.
SFC /SCANNOW Command - System File Checker
O
My System SpecsSystem Spec
07 Sep 2014   #3
ItsYoBoi

Windows 8.1 Pro 64 bit
 
 
Sfc/scannow

Ok so i tried installing updates and there was only one and it was optional but i installed it anyway.

But, I ran sfc/scannnow and i got this message "Windows Resource Protection Found Corrupt Files But Was Unable To Fix Some Of Them"

see attachment for the logs
My System SpecsSystem Spec
.

07 Sep 2014   #4
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Okay boot of the disk and do a repair start up.

Repair Install
My System SpecsSystem Spec
07 Sep 2014   #5
ItsYoBoi

Windows 8.1 Pro 64 bit
 
 

Ok. so this is what I did

At first, i didn't know how to boot the disk so I tried to do start up repair first and here is what I got (see attachment)

second, I tried to boot the disk using windows 8 installation disk and this is what I got (see attachment) p.s. maybe i was doing it wrong

3rd, i tried to boot using DVD because i have a windows 8 installation disk and this is what I got (see attachment)
My System SpecsSystem Spec
07 Sep 2014   #6
ItsYoBoi

Windows 8.1 Pro 64 bit
 
 

Now I just got this random BSOD! I was just surfing the internet and this... sigh
My System SpecsSystem Spec
07 Sep 2014   #7
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Okay, Il ask someone to come and take a look as this is a win7 forum. However there is an 8 forum.
My System SpecsSystem Spec
07 Sep 2014   #8
ItsYoBoi

Windows 8.1 Pro 64 bit
 
 

oh ok thanks
My System SpecsSystem Spec
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 BSOD while backing up




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