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Windows 7: BSODs and black screens

07 Sep 2014   #1
kokon

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSODs and black screens

Hi guys,

I have this PC for about half a year and since beginning it had BSOD like once a week but now it has worsened significantly. it has BSOD like once a day but several times a day something that I call "black screen", basically the whole screen goes black and you can still hear the sounds for about 30s (so the PC is not completely dead) but than it dies and you have to do hard restart. My suspicion is that it occurs under high load, as it happens almost only when I play games, and especially in very demanding ones.

Uploading a dump from DM log collector.

last BSOD is from today 18,46, when I did stress testing (P95+FurMark running at the same time). Crashed after 50min.

Thanks so much!


My System SpecsSystem Spec
.
07 Sep 2014   #2
HarriePateman

Windows 7 Ultimate 64-bit
 
 

information   Information
Please fill out your system specs


warning   Warning
Make sure you windows is updated

The BSOD reports a memory corruption.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7A, {fffff6fc4000b938, ffffffffc000000e, 313aa6860, fffff88001727898}

GetPointerFromAddress: unable to read from fffff800036f6278
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption

Followup: memory_corruption
---------


Probably caused by : memory_corruption

Followup: memory_corruption
---------
Test your RAM modules for possible errors. [INDENT] How to Test and Diagnose RAM Issues with Memtest86+

If there is no error, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip
My System SpecsSystem Spec
14 Sep 2014   #3
kokon

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi,

thanks for reply. To take it point by point:

- what specs do you want to know?

- yep windows has all the important updates

- Ive ran the memtest and everything seems fine after 8 passes no errors

- Enabled the driver verifier, after almost a day a "black screen" as described above occured. Attaching dump from DM.

Thanks!
My System SpecsSystem Spec
.

14 Sep 2014   #4
HarriePateman

Windows 7 Ultimate 64-bit
 
 

All of your Specs Please.

Your Ram is fine thats good.

Its still pointing to a memory corruption, Download a HDD tool from your manufactures website, and perform a full scan
My System SpecsSystem Spec
14 Sep 2014   #5
kokon

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

- updated specs

- another black screen in the meantime, attaching dump

- the main drive is SSD, so Ill try a firmware update. samsung doesnt offer any diagnostic tool afak what do you recommend to do? Samsung SSD (Solid State Drive) 840 series | Samsung SSD Website

thanks
My System SpecsSystem Spec
14 Sep 2014   #6
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Try a firmware update do you have the samsung magician installed?
My System SpecsSystem Spec
14 Sep 2014   #7
kokon

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Yep just did the FW update through Samsung Magician. So Ill wait and see if it crashes again?
My System SpecsSystem Spec
14 Sep 2014   #8
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Yes, keep us informed :~)
My System SpecsSystem Spec
Reply

 BSODs and black screens




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