Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD 9f a few minutes after boot, hang on boot/shutdown sometimes...

08 Sep 2014   #1
aaugusto

Windows 7 Home Premium 64 bit
 
 
BSOD 9f a few minutes after boot, hang on boot/shutdown sometimes...

The BSOD doesn't always happen, but it happens maybe once a week. The BSOD info file shows the following:

Code:
 
Problem signature:
Problem Event Name:    BlueScreen
OS Version:    6.1.7601.2.1.0.768.3
Locale ID:    1033
 
Additional information about the problem:
BCCode:    9f
BCP1:    0000000000000003
BCP2:    FFFFFA800A810060
BCP3:    FFFFF80000B9C3D8
BCP4:    FFFFFA800B1F4BD0
OS Version:    6_1_7601
Service Pack:    1_0
Product:    768_1
 
My system information:
 
System Information report written at: 09/08/14 08:46:20
System Name: ANDREW-PC
[System Summary]
 
Item    Value    
OS Name    Microsoft Windows 7 Home Premium    
Version    6.1.7601 Service Pack 1 Build 7601    
Other OS Description     Not Available    
OS Manufacturer    Microsoft Corporation    
System Name    ANDREW-PC    
System Manufacturer    CYBERPOWER Corporation    
System Model    MEGABOOK    
System Type    x64-based PC    
Processor    Intel(R) Core(TM) i7-4810MQ CPU @ 2.80GHz, 2801 Mhz, 4 Core(s), 8 Logical Processor(s)    
BIOS Version/Date    American Megatrends Inc. E16GCICP.510, 8/6/2013    
SMBIOS Version    2.7    
Windows Directory    C:\Windows    
System Directory    C:\Windows\system32    
Boot Device    \Device\HarddiskVolume1    
Locale    United States    
Hardware Abstraction Layer    Version = "6.1.7601.17514"    
User Name    Andrew-PC\Andrew    
Time Zone    Eastern Daylight Time    
Installed Physical Memory (RAM)    8.00 GB    
Total Physical Memory    7.92 GB    
Available Physical Memory    5.11 GB    
Total Virtual Memory    15.8 GB    
Available Virtual Memory    12.8 GB    
Page File Space    7.92 GB    
Page File    C:\pagefile.sys    
 
[Windows Error Reporting]
 
Time    Type    Details    
9/8/2014 12:39 PM    Windows Error Reporting    Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\090814-6645-01.dmp
C:\Users\Andrew\AppData\Local\Temp\WER-19562-0.sysdata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_10491054

Analysis symbol: 
Rechecking for solution: 0
Report Id: 090814-6645-01
Report Status: 0

I only left the error report for today since that is the last time it happened. I'm sorry if any information about this is too vague, but it really doesn't happen at any specific time with any specific configuration or while I'm doing a specific thing. Sometimes I'll be playing games, other times I'll just be on the internet. All I know from my research is that this BSOD is related to drivers, but I've installed all of my drivers. I've attached my whole exported system info.

Let me know if I should post any more information. Any help you can give would be amazing!!


My System SpecsSystem Spec
.
09 Sep 2014   #2
huthamy

windows 7 x32
 
 

did u try safe mode
My System SpecsSystem Spec
09 Sep 2014   #3
aaugusto

Windows 7 Home Premium 64 bit
 
 

Unfortunately since I cannot find a specific instance where the BSOD is happening, a Safe Mode test wouldn't help. I have booted into safe mode in the past when this happened much more frequently and it didn't happen there.

My laptop came with a driver install disk that contained all Windows 8 drivers, yet my computer is a Win 7 machine. When I noticed this I immediately decided to go to manufacturer sites to download the drivers. I tried to find all the same drivers (but win 7 version) that the install disk had.
My System SpecsSystem Spec
.

09 Sep 2014   #4
Brink

64-bit Windows 10 Pro
 
 

Hello aaugusto, and welcome to Seven Forums.

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by later when able to further help.
My System SpecsSystem Spec
09 Sep 2014   #5
aaugusto

Windows 7 Home Premium 64 bit
 
 

My apologies for not posting this in the BSOD forum. This is my first time here and I didn't see that. I figured since it was (or I believe it to be) related to drivers, that I would post it here.

Anyways, the attached debug zip...
My System SpecsSystem Spec
11 Sep 2014   #6
aaugusto

Windows 7 Home Premium 64 bit
 
 

This just happened again during shutdown. I've attached another debug zip for you to evaluate.

Thanks in advance for your help.
My System SpecsSystem Spec
11 Sep 2014   #7
aaugusto

Windows 7 Home Premium 64 bit
 
 

Oh and what's happening now that's pretty fun is that none of my USB ports are working. They are outputting power to the devices but my computer isn't recognizing that the devices are plugged in.
My System SpecsSystem Spec
18 Sep 2014   #8
aaugusto

Windows 7 Home Premium 64 bit
 
 

Hey it's me again. This just happened again. I have more useful information. I recently installed WhoCrashed and got a dump file to read too.

WhoCrashed's report:
--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Fri 9/19/2014 2:16:51 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\091814-7207-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x9F (0x3, 0xFFFFFA800A82A060, 0xFFFFF80000B9C3D8, 0xFFFFFA800B660010)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Fri 9/19/2014 2:16:51 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x9F (0x3, 0xFFFFFA800A82A060, 0xFFFFF80000B9C3D8, 0xFFFFFA800B660010)
Error: DRIVER_POWER_STATE_FAILURE
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
-------------------------------------

I want to point out that this hasn't happened in several days since I updated my WLAN driver (uninstalled and let Windows installed as I realized it was one of the drivers I installed off of the questionable driver disc CyberPowerPC gave me).

I've attached the zip like before. Please don't let this thread die I really want this to get fixed
My System SpecsSystem Spec
21 Sep 2014   #9
aaugusto

Windows 7 Home Premium 64 bit
 
 

And again...I'm just posting the latest in case something may have changed. But I haven't installed any drivers or windows updates for anything since the last BSOD.

************************
WHO CRASHED:

Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Mon 9/22/2014 2:16:42 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\092114-7035-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x9F (0x3, 0xFFFFFA800A84F060, 0xFFFFF80000BA2748, 0xFFFFFA800B1DE5E0)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 9/22/2014 2:16:42 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x9F (0x3, 0xFFFFFA800A84F060, 0xFFFFF80000BA2748, 0xFFFFFA800B1DE5E0)
Error: DRIVER_POWER_STATE_FAILURE
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
My System SpecsSystem Spec
21 Sep 2014   #10
aaugusto

Windows 7 Home Premium 64 bit
 
 

I wanted to add this in here too. This is my first custom computer, but I didn't know if this was weird. This is the driver reading from Intel's site. It doesn't recognize some of my drivers, so maybe that is the cause? I've tried going through the list but I've had no luck. What's odd is that chipset is blank but valid, I don't know about the nvidia audio device (unless that's part of my 765m), and the last two appear to be the latest, but the WLAN driver I couldn't find online, so I uninstalled the one I originally installed and let Windows install it automatically.


Graphics Driver



Product Detected Intel® HD Graphics 4600
Current Driver Installed 10.18.10.3907
Your driver is current.


Intel Chipset Software Installation Utility (Chipset INF)



Product Detected
Current Version Installed 10.0.13
This version is valid.


Audio Driver for Intel Desktop Board



Product Detected NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Current Driver Installed
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>


Wireless Networking (WiFi)



Product Detected Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC
Current Driver Installed 2007.12.419.2013
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>


Wired Networking



Product Detected Killer e2200 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Current Driver Installed 8.0.2.42
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>
My System SpecsSystem Spec
Reply

 BSOD 9f a few minutes after boot, hang on boot/shutdown sometimes...




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD within a few minutes of boot
After booting, the computer is usable for a few minutes, then the system goes to a 100% (freezes momentarily) then blue screens. Any help would be appreciated.
BSOD Help and Support
BSOD 5-60 minutes after boot
Good day, all. My MSI laptop running Windows 7 Professional 64-bit has been having BSOD after 5m-~1hr of running. My computer had been having increasing events like this recently, which lead to me formatting and reinstalling Windows in the last week having suspected some software issue (no I...
BSOD Help and Support
BSOD/Hang on boot up
Hi, I am getting hangs / monitor goes black / auto restart and sometimes BSOD after I boot up my desktop quite frequently. I had it warranty by the manufacturer but to no avail and the problem resurface after around 2 weeks. They changed my graphic card for me so I doubt it is the source of...
BSOD Help and Support
Windows 7 boot is slow (2-3 minutes) without boot manager
I have a 64G SSD drive and a 300G hard drive. I set c drive drive to be the whole SSD drive. Cd drive to d:. and an e drive to be 100G. (out of the 300G. I am running an AMD phenom quad core with 12 G of memory. I have spent hours on this and read countless posts. I have tried...
Performance & Maintenance
BSOD -> Hang at system repair -> cannot boot at all
Hi, Just did a fresh install of Windows 7 on my computer a couple of weeks ago. Has worked like a charm until just now. I opened Firefox which just crashed instantly, I opened it again and the same thing happened. Third time I tried opening firefox, I got a BSOD for about 5 seconds, I was so...
BSOD Help and Support
BSOD minutes into boot
I just built a brand new sytem, minutes into loging in the sytem crashes displaying a BSOD with Memory_management as the reason. Multiupload.com - upload your files to multiple file hosting sites! (link to Minidump File) I have run Memtest and windows memory test and both came back with no...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 22:21.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App