BSOD playing Archeage, BCCode:124 (First time poster)

Reckligence · 08 Sep 2014

Gentlemen and Ladies,

I apologize in advance for any complete n00bness, this is my first time posting on a tech forum. And thank you in advance for anyone helping.

I have a pc that I have rebuilt myself a piece at a time of the last 2 years, was bought as a custom system 4 years ago. I recently (last month or so) have been receiving a BSOD only when attempting to play Archeage. The game was in beta but will be released in the next day or so. I get the BSOD in different places/stages of the games, sometimes in loading, sometime in the title sequence, and a few time I make it into gameplay but the screen locks and the system reboots.

I have tried to gather as much information as possible. Briefly, I ran Prime95 (blend test) for 6 hours, no errors, memtest64, no errors (only ran once though). My system is pretty cool (temperature-wise) and clean.

Any help would be greatly appreciated.

thanks

~Reckligence

essenbe · 08 Sep 2014

Reckligence, it is going to be a little difficult as there are no Dump files. Dump files are what we work from. Do you suppose it could be the game crashing and not your hardware? I have had problems with Beta games a couple of times. Also, please check and make sure your system is set to create Small memory Dumps. Dump Files - Configure Windows to Create on BSOD

Reckligence · 08 Sep 2014

Sorry about that, I thought I uploaded them.

I don't think that it is the game specifically but I have no real reason why. I guess I am pessimistic/bracing for the worst. I also did the CPU chip replacement and the motherboard swap...I am not too confident I did it right.

Thank you for the fast response also.

essenbe · 08 Sep 2014

No problem about the files. There seems to be something wrong with the files you did upload. You uploaded the correct files, but there were no dump files in them. Now you uploaded the dump files without the supporting files, the really should be all in the same upload. What I am finding is 2 listing Hardware errors which are very generic and give no clue as to which piece of hardware it is. I did manage to find some drivers in them, but I'm not confident they are the real cause of your problem.

Code:

Rt64win7
start             end                 module name
fffff880`13f4b000 fffff880`13ff5000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Fri Mar 16 08:01:36 2012 (4F6339B0)
    CheckSum:         000B1298
    ImageSize:        000AA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

That is your Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC. Please make sure this is your Motherboard and download the updated driver from there GIGABYTE - Motherboard - Socket AM3+ - GA-970A-UD3 (rev. 3.0)

Also found was your graphics card driver

Code:

nvlddmkm
start             end                 module name
fffff880`132bd000 fffff880`13f4b000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Jul 02 12:42:02 2014 (53B4446A)
    CheckSum:         00C4C7C9
    ImageSize:        00C8E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please follow these instructions to get a clean install and not install parts that are not needed and can conflict with other drivers.
NVIDIA Drivers - Avoid Problems

You didn't sound too confident in your build. Is there anything in particular you can tell me that is causing you to be concerned? also, has it been doing this since you built it or is it more recent? Please provide us with as much information as you can as to what software or hardware you may have installed just before the problems started or is there any one thing in particular that you do that causes these BSODs.

Also, if you don't mind, please run the
Blue Screen of Death (BSOD) Posting Instructions

And use option #2 and press the 'Grab All' button and just give it a couple of minutes to work. Try updating those drivers and see if things improve any at all. If you don't understand the instructions on anything or have questions about anything I ask you to do, or just questions in general, I do not mind a bit explaining things or explaining why I am asking you to do something.

Reckligence · 09 Sep 2014

Sorry again. I ran the SF Diagnostic tool again and attached the grab all results. Hopefully I got it right.

I haven't had a BSOD with the system until trying to play the Archeage game. I did have some minor heat issues awhile ago (a year or so ago), new fan installed and things seemed fine. Not confident about the component swaps only because they were my first times and they have worked fine since, just an underlying feeling that I broke something.

I will update the drivers for the motherboard, I thought they were but the link you provided definitely showed me that they aren't. I will also clean up the graphics card drivers.

thanks!

essenbe · 09 Sep 2014

Just make sure that is your motherboard, version # and all.

Reckligence · 14 Sep 2014

Well, not sure what happened but it is working now. I am assuming it was your bios/motherboard suggestion. After updating, the bios and some motherboard drivers things are working fine, actually a lot better.

Thank you for the help.

I am a believer in this forum.

thanks

~Reckligence

essenbe · 14 Sep 2014

I am glad it is working well for you. If you have any further problems, just post back here and we'll look at it again. Thanks.