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Windows 7: BSOD while watching stream

23 Sep 2014   #11
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Hello i am extremely sorry for not replying.

Lets get this sorted for you now!

Okay so this BSOD:

Code:
Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8008276410, fffff88003b3bebc, ffffffffc0000001, 3}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6ebc )

Followup: MachineOwner
---------
So it is still blaming you Graphics Card Driver, after more analyzing:

Code:
0: kd> lmvm atikmpag
start             end                 module name
fffff880`03b35000 fffff880`03b80000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Sep 29 02:14:49 2010 (4CA29309)
    CheckSum:         00053DAE
    ImageSize:        0004B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
If you look at the Section i have made red, we can see that it is trying to use a driver from 2010.

You mentioned that you have installed the latest driver, did you remove the old ones?

I recommend that you remove everything to do with your graphics card and try to install the new drivers.

Drivers - Clean Left over Files after Uninstalling


My System SpecsSystem Spec
.
23 Sep 2014   #12
cedar

Windows 7 Pro x64
 
 

Thanks for replying back Harrie.



Quote   Quote: Originally Posted by HarriePateman View Post
If you look at the Section i have made red, we can see that it is trying to use a driver from 2010.

You mentioned that you have installed the latest driver, did you remove the old ones?

That's not what I said at all. I've never removed or installed/re-installed anything.

I said at least a couple of times in this thread that what I did was the "device manager - update driver" check and it said that I "already HAD the latest driver installed". The 2010 driver version you referenced in my crash info.

Then I went to amd.com and downloaded their "AMD Driver Autodetect" device/search tool. It's supposed to check my gpu for driver updates. It also said "you have the latest driver version for your system". The 2010 version you referenced again.




I then manually searched amd.com for "ATI Radeon HD 4200" with windows 7 64 bit and found these 2 things listed:

Quote:
Catalyst Software Suite 153 MB 13.9 10/15/2013 Download

Description:
Package contains the following graphics drivers and dependent/required software for the products specified in the current version's official release notes for the 64 bit version of Windows Vista and Windows 7:
Display Driver ver. 8.97.100.11
OpenCL(tm) Driver 10.0.937.2
Catalyst Control Center 2013.0429.2312.39747
Languages:
Czech, Danish, German, Greek, US English, Spanish, Finnish, French, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Swedish, Thai, Turkish, Chinese (Traditional), Chinese (Simplified)


HydraVision Package 25.5 MB 13.1 1/21/2013 Download

Description:
Package Includes:
HydraVision for Windows Vista, Windows 7 and Windows8. Requires that AMD Catalyst Control Center (listed above) be installed. .


Hydrovision (upon googling) is for multiple monitors or something like that so that leaves only the "Catalyst Software Suite". It's from 2013 but I don't know why their own " amd auto detect device" didn't list it when I used it.
What do you think.


Thanks in advance.
My System SpecsSystem Spec
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