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Windows 7: BSOD randomly, cannot find/create minidump

09 Sep 2014   #1
blosserlp

Windows 7 Home Premium 64-bit
 
 
BSOD randomly, cannot find/create minidump

Facts:
  • Completely random BSOD - during video games, no usage, or streaming video.
  • Video card fan sounds noiser that it should.
  • Computer had cooling problems (I have fixed this issue)
  • Dual Screens: flickering occurs occasionally with horizontal lines when scrolling through pages when Multitasking I believe,
  • Minidump is not created after crash even though I set it to create them in c:\windows\minidump
BSOD Screen (Older 1st & New 2nd) & DM Log Collector Data in Attachments
Thanks for helping me! I am a fast learning noob. Please let me know if you need more information


My System SpecsSystem Spec
.
09 Sep 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi blosserlp.

Crash dumps should be there, because ....
Attachment 332587
Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup program before you upload another zip.
My System SpecsSystem Spec
09 Sep 2014   #3
blosserlp

Windows 7 Home Premium 64-bit
 
 

Thanks, will do. I believe I did that already, but i'll wait for another BSOD.
My System SpecsSystem Spec
.

15 Sep 2014   #4
blosserlp

Windows 7 Home Premium 64-bit
 
 

Here is the Minidump file. Thanks!
My System SpecsSystem Spec
15 Sep 2014   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi blosserlp - I'll try help out whilst we wait for Arc.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff960002c2945, fffff8800bc8b150, 0}

Probably caused by : win32k.sys ( win32k!MulAssociateSharedSurface+15 )

Followup: MachineOwner
---------
fffff880`0bc8add8  00000000`00000012
fffff880`0bc8ade0  00000000`00000000
fffff880`0bc8ade8  fffff880`0fef4c9aUnable to load image atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0xddc9a
fffff880`0bc8adf0  fffff800`0384eb40 nt!MmPagedPoolWs
fffff880`0bc8adf8  fffffa80`08360d90
fffff880`0bc8ae00  fffffa80`0435b430
The video card seems to be the cause of the issue, however, I notice that Windows 7 is missing a significant number of updates.
Code:
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
Machine Name:
Kernel base = 0xfffff800`03653000 PsLoadedModuleList = 0xfffff800`0388fe70
Debug session time: Mon Sep 15 10:39:48.901 2014 (UTC + 9:30)
System Uptime: 5 days 16:50:42.087
You should firstly update Windows completely. If you then receive another BSOD after that, upload it here for us to look at.
My System SpecsSystem Spec
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 BSOD randomly, cannot find/create minidump




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