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Windows 7: BSoDs randomly on various of games

09 Sep 2014   #1
TheJmJ

Windows 7 Ultimate x64
 
 
BSoDs randomly on various of games

My computer gets a BSoD at random places. Sometimes it gets a BSoD after a game crash, sometimes it gets it on a launch of a game and sometimes it gets a BSoD mid-game.

When I interact with a game, and the computer gets a BSoD, it crashes blaming atikmpag.sys.
When I interact with a non-game, and the computer gets a BSoD, it crashes blaming usbhub.sys.

Here is the process for few latest BSoDs
> Game crashes
> I can use browser, skype and other softwares with no problem
> BSoD when I launch a game/close the computer

This doesn't happen every day, but still quite frequently.
I have tried to reinstall my video card drivers 3 times (yes, by deleting the old ones and replacing with new ones), with no results at all.


My System SpecsSystem Spec
.
09 Sep 2014   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello, TheJmJ I will try to assist you with these problems. First I need you to do something for me.
Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs

That will help a lot, and placing them in your system specs will keep us from having to hunt them down each time we need to know something. Please include the madel and manufacturer of your PSU and your CPU cooler as well as what case you have.
The dump files are reporting much of what you say in your post. Please make sure your Windows Updates have all been successfully installed. I may also suggest you visit your Motherboard web site and download the latest Chipset driver and any USB drivers for your particular board.

For your graphics card, try this by downloading a different version of you AMD driver than the one you are using now and see if that helps. This will hopefully help you get a clean install and not download any drivers you do not need which could also conflict with other drivers and let us know if you notice any improvement.
I am going to give you some links that will help you get a good clean install and not have any drivers you don't need that will conflict with other drivers. Download a WHQL driver from Latest AMD Catalyst Video Driver for Windows 7 . Once you have them downloaded, uninstall you current driver from control panel. next clean up any left over drivers from following this tutorial Drivers - Clean Left over Files after Uninstalling and select only ATI Display Drivers. After you have done that and rebooted, install the new driver, only select custom install and install only what you have to. Very few people need most of what they include. You do not need the audio/HDMI drivers as you already have that in your Motherboard drivers. Unless there is some reason you need them, the only thing you really need is the Display Driver.

Also, what USB devices do you have connected to your computer other than keyboard and mouse? If you have any questions, don't hesitate to ask.

Code:
usbhub
start             end                 module name
fffff880`04d4b000 fffff880`04da5000   usbhub     (pdb symbols)          c:\symcache\usbhub.pdb\7ACC879946324EA48B13386DE80EC2E61\usbhub.pdb
    Loaded symbol image file: usbhub.sys
    Mapped memory image file: c:\symcache\usbhub.sys\52954DD05a000\usbhub.sys
    Image path: \SystemRoot\system32\DRIVERS\usbhub.sys
    Image name: usbhub.sys
    Timestamp:        Tue Nov 26 19:41:36 2013 (52954DD0)
    CheckSum:         0005F52B
    ImageSize:        0005A000
    File version:     6.1.7601.18328
    Product version:  6.1.7601.18328
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     usbhub.sys
    OriginalFilename: usbhub.sys
    ProductVersion:   6.1.7601.18328
    FileVersion:      6.1.7601.18328 (win7sp1_gdr.131126-1436)
    FileDescription:  Default Hub Driver for USB
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
Code:
atikmpag
start             end                 module name
fffff880`040eb000 fffff880`0418e000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Apr 17 20:07:07 2014 (53507ABB)
    CheckSum:         000A6939
    ImageSize:        000A3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
09 Sep 2014   #3
TheJmJ

Windows 7 Ultimate x64
 
 

Setted up my system specs, and I will try to install those video drivers once I get another BSoD. I did something and I wanna see if that managed to fix something. Most likely not, but who knows Also I should have the recent chipset and USB-drives. I will reinstall them just in case too.

I have several USB stuff on my back of my computer.
Including Mouse, Keyboard and my WiFi-adapter.

Mouse: Steelseries Sensei
Keyboard: A4tech X7
WiFi-adapter: Netgear N600 WiFi Dual Band USB Adapter
My System SpecsSystem Spec
.

09 Sep 2014   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

No problem, just let me know if you need any further help. I'll be happy to try. Either way, please let me know your progress.
My System SpecsSystem Spec
12 Sep 2014   #5
TheJmJ

Windows 7 Ultimate x64
 
 

Ok... After 3 days of no BSoD's, I BSoD'd again, and in the same pattern also.
> Game crash (Crashed game: Counter-Strike: Global Offensive)
> Booted up a game (a non-steam game this time)
> Change the bitmap/map (game called as "osu!")
> game freezes and BSoD appears, blaming atikmpag.sys again.

Also, I forgot to mention, that every time after a BSoD, some of my USB devices get frozen (mouse and WiFi-adapter), and I have to re-plug them to make them function again.

Going to try your tips and tricks, and hopefully I will fix this problem. If you need the newest dump files, I can throw them here if needed.
My System SpecsSystem Spec
12 Sep 2014   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

It may help to try to reinstall the driver the way mentioned above. If you get another BSOD, upload the
Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
12 Sep 2014   #7
TheJmJ

Windows 7 Ultimate x64
 
 

Fresh graphic's driver installed with the method you told me.
I only installed the display driver, with no CCC either, so hopefully this works.

Also, one weird thing what I noticed a month ago. My CPU fan turns off after I get to the desktop when I boot the computer. I have my suspects on the AI SUITE II, which came with the motherboard.

https://dl.dropboxusercontent.com/u/...omputerfan.mp4
Sorry about the quality. I recorded it with my old smartphone.

Anyways, the video shows that it happens after I login and get to the desktop. At 0:24, the problem will begin. And at 0:40, I made a slow-motion part, where you can see the fan turn off and on again. Also, at the same time you can see a command board popup on the screen for a second.

Could this be related to the BSoD somehow?
My System SpecsSystem Spec
12 Sep 2014   #8
TheJmJ

Windows 7 Ultimate x64
 
 

Ok. I got another BSoD almost right away, and I have a suspect here.

Even tho the BSoD is claiming the fault to be my GPU driver, I have my suspects on my Motherboard's own software, Asus AI Suite II. Because the issue that I said on my previous reply only occurs when I boot up my computer, and my fans spin much faster and louder at the BIOS screen than while stressing it.

Also, after the crash, HWmonitor recorded my CPU to be at 65ºc temperature, which is dangerously high in my opinion, because my old computer's CPU didn't go above 62ºc.

UPDATE: Ok, reinstalled AI Suite II, and got the FAN Xpert working. I managed to change the cpu fan's functionality this time. Previously I couldn't even access the program, because it was blaming that the program didn't even exist.

Even if this doesn't fix the BSoD problem, it surely will fix the cpu temp problem. I'll keep you updated if I still get a BSoD
My System SpecsSystem Spec
12 Sep 2014   #9
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Set the CPU fan pretty high, Make it is fast as you can stand the noise. Keep the CPU temps a low as possible to eliminate it as the cause of the BSODs.
My System SpecsSystem Spec
12 Sep 2014   #10
TheJmJ

Windows 7 Ultimate x64
 
 

Is this good in your opinion? Or should I increase some of these even more?
My System SpecsSystem Spec
Reply

 BSoDs randomly on various of games




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