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Windows 7: BSOD Service System Exception

09 Sep 2014   #1
ro123123

64
 
 
BSOD Service System Exception

I recently keep getting BSOD Service System Exception while browsing the web , all my drivers are up to date. I have no AVG installed.
Heres my minidump
https://onedrive.live.com/redir?resi...int=file%2czip


My System SpecsSystem Spec
.
09 Sep 2014   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello ro123123, I will try to assist you. first, in the future would you please upload all files or screenshots here, it would help us a lot. Here's how Screenshots and Files - Upload and Post in Seven Forums

Also
Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs


I would also like you to run a test for me. it's easy and pretty quick.
Open a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

Also, please make sure you have run and successfully installed all Windows Updates.
My System SpecsSystem Spec
09 Sep 2014   #3
ro123123

64
 
 

hello, i just updated my system spec and i also ran the sfc /scannow a few times and it says Windows Resources Protection did not found any integrity violations. I also re uploaded my minidump
My System SpecsSystem Spec
.

09 Sep 2014   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Have you also made sure you have all the Windows updates installed? There was very little information in the dump files, unfortunately.

Code:
 cdd
start             end                 module name
fffff960`00730000 fffff960`00757000   cdd        (pdb symbols)          c:\symcache\cdd.pdb\9453D09218BC4F218E8A13374D5DD2A41\cdd.pdb
    Loaded symbol image file: cdd.dll
    Mapped memory image file: c:\symcache\cdd.dll\4A5BDE9427000\cdd.dll
    Image path: \SystemRoot\System32\cdd.dll
    Image name: cdd.dll
    Timestamp:        Mon Jul 13 20:25:40 2009 (4A5BDE94)
    CheckSum:         00026B05
    ImageSize:        00027000
    File version:     6.1.7600.16385
    Product version:  6.1.7600.16385
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.4 Driver
    File date:        00000000.00000000
    Translations:     0000.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     cdd.dll
    OriginalFilename: cdd.dll
    ProductVersion:   6.1.7600.16385
    FileVersion:      6.1.7600.16385 (win7_rtm.090713-1255)
    FileDescription:  Canonical Display Driver
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
this is a .dll which is the Canonical Display Driver and is installed by Windows update.

Please go to the HP web site for your Laptop and reinstall the display driver and see if that helps any. Does your laptop use switchable graphics where it switches from the On Chip graphics to the dedicated card? I wouldn't think so, but wanted to check. Try that and see if it helps and let me know. We still have more things to try, but I would like to try them one at a time. Thanks for updating the system specs. It will help a lot.
My System SpecsSystem Spec
09 Sep 2014   #5
ro123123

64
 
 

ive just installed windows update in the morning and i have not encounter any bsod so far. Im gonna test my laptop for a few days then report back. Thank you for your help and time
My System SpecsSystem Spec
09 Sep 2014   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Ok, sounds promising. Please let us know how things go for you.
My System SpecsSystem Spec
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