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Windows 7: computer keeps crashing help

09 Sep 2014   #1
emna0212

windows 7 home premium 64 bit
 
 
computer keeps crashing help

Hi my computer keeps freezing up

then while on it it just stops and goes black but computer
is still running

thanks Attachment 332645


My System SpecsSystem Spec
.
09 Sep 2014   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Sorry, but there were no dump files in the files you submitted. Dump files is pretty much what we work from. Olease check and make sure your computer is configured to create Small Memory Dump Files, here is how Dump Files - Configure Windows to Create on BSOD

Also, it would help if you could be a little more specific on your hardware alomg with Manufacturer and model # of the parts as well as make and model of PSU and CPU cooler along with other components. This may help you.
Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs


In the mean time please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
My System SpecsSystem Spec
09 Sep 2014   #3
emna0212

windows 7 home premium 64 bit
 
 
computer crashing

Hi I updated my specs and trying again for the attached scan

Attachment 332663
My System SpecsSystem Spec
.

09 Sep 2014   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Still no dump files. You may not have any. Please do not run any drive clean up tools, and make sure your system is configured to create small memory dumps. Dump Files - Configure Windows to Create on BSOD. Also check that you have a Minidump folder in C:/Windows. If there is not one there, create one.
My System SpecsSystem Spec
09 Sep 2014   #5
emna0212

windows 7 home premium 64 bit
 
 

I have made new folder in c/windows and
done the small memry dump that you said
so hopefully this works.

thanks for your patience as I don't really know what
im doin
Attachment 332677
thanks
My System SpecsSystem Spec
09 Sep 2014   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

That's no problem I will be happy to explain anything I can. Just feel free to ask.
My System SpecsSystem Spec
09 Sep 2014   #7
emna0212

windows 7 home premium 64 bit
 
 

Hi did the new attachment work
My System SpecsSystem Spec
09 Sep 2014   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

The program you ran worked, but there still are no dump files. We will have to wait until you have another BSOD. Dump files are only created when you have a BSOD.
My System SpecsSystem Spec
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