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Windows 7: Woke up to BSOD

13 Sep 2014   #1
timeless

Windows 7 Professional (64bit)
 
 
Woke up to BSOD

kinda annoyed seeing as my current system is a new build, this OS hasnt even been installed a week and l annoyingly get a bsod..

anywho have run the tools hopefully someone can give me an idea why l got the bsod, tho to my annoyance my assumption would be ram considering l have 16gb installed but as two matched pairs. tho lm hoping its something l can stop happening especially considering lve been running this system for a week with no problems except this one so far.


My System SpecsSystem Spec
.
13 Sep 2014   #2
derekimo

Microsoft Community Contributor Award Recipient

 
 

Looks like BitDefender is causing this one,

Code:
BugCheck 50, {fffff810031fbc10, 8, fffff810031fbc10, 5}

Unable to load image \??\C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bdfwfpf.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfwfpf.sys
Try removing it and see how it acts.

The Bugcheck 50 is usually memory related so your mention of the RAM you have installed may well be the root cause.

information   Information
MemTest86+

Run a minimum of 8 passes, preferably overnight, or until errors occur using MemTest86+.

Use this tutorial to help you use MemTest86+:
RAM - Test with MemTest86+


You can try testing it with MemTest86+ and/or just testing with one of the sets installed.
My System SpecsSystem Spec
13 Sep 2014   #3
timeless

Windows 7 Professional (64bit)
 
 

l'll see what l can do, however are there any other things l l could check on?
My System SpecsSystem Spec
.

13 Sep 2014   #4
derekimo

Microsoft Community Contributor Award Recipient

 
 

I would say the two obvious things from your dump I pointed out would be the best place to start.

I understand not wanting to get rid of a paid AV but it is clearly being flagged as a cause, to prove or disprove that would mean uninstalling it and use MSE for the time being.

For the time being, uninstall your Anti-Virus,

AV Uninstallers

And Install Microsoft Security Essentials which we know doesn't cause BSOD's.

If you continue to get crashes then try testing your RAM or just using one or the other of your matched sets.
My System SpecsSystem Spec
13 Sep 2014   #5
timeless

Windows 7 Professional (64bit)
 
 

what l might do is grab another set of the ram that l purchased for the system build. and see how that goes but l may have to wait till next week to sort that out.
My System SpecsSystem Spec
13 Sep 2014   #6
derekimo

Microsoft Community Contributor Award Recipient

 
 

Let us know how it goes. The easiest and quickest thing to test is removing BitDefender and see how it acts.
My System SpecsSystem Spec
13 Sep 2014   #7
timeless

Windows 7 Professional (64bit)
 
 

l agree, but given that it took a week.. l could be waiting a while before anything pops up. however if it is caused by BD it would make sense for it to be the the cause of another BSOD, what lm trying to say is there are quite a few things running in the background, so if it happens again and its BD at the top again then l'll have to look into other possibilities.
My System SpecsSystem Spec
13 Sep 2014   #8
derekimo

Microsoft Community Contributor Award Recipient

 
 

Your call, let us know how it goes.
My System SpecsSystem Spec
13 Sep 2014   #9
timeless

Windows 7 Professional (64bit)
 
 

it happened again, thought it was strange nothing happened for a week then it suddenly starts happening.

have created another dump to see if anything has changed since the last dump.

that said one thing l have done this time is take out the older set of RAM, the older set was from my old system admittedly lve had it for a few years now... but if it happens again l'll swap the ram around again and if it still continues then it would suggest something other than ram..

but given whats already been mentioned (as the bugcheck code) its a likely bet, l just hope its my old stuff l guess l can live on 8gb l did before comfortably just thought it would be cool to add some extra.

still would appreciate knowing if the same issue occurred as last time.
My System SpecsSystem Spec
13 Sep 2014   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Bitdefender is still being flagged as an issue - its time to follow Derek's earlier suggestion and replace it with MSE to test.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff810031fbc10, 8, fffff810031fbc10, 5}

*** WARNING: Unable to verify timestamp for bdfwfpf.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfwfpf.sys
fffff880`035fe828  fffff880`01aec4d4 ndis!NdisFSendNetBufferLists+0x64
fffff880`035fe830  fffffa80`162cb470
fffff880`035fe838  fffff880`04605fdfUnable to load image \??\c:\program files\common files\bitdefender\bitdefender firewall\bdfndisf6.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bdfndisf6.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfndisf6.sys
 bdfndisf6+0x5fdf
fffff880`035fe840  fffffa80`17564ce0
fffff880`035fe848  00000000`00000001
fffff880`035fe850  fffffa80`1564dad0
fffff880`035fe858  00000000`00000000
You also seem to have an issue with the USB3.0 driver and network adapter - check for updates.
Code:
fffff880`035fe128  00000000`00000000
fffff880`035fe130  fffff880`05834c00Unable to load image \SystemRoot\system32\DRIVERS\iusb3hub.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iusb3hub.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3hub.sys
 iusb3hub+0x34c00
fffff880`035fe138  fffff880`05802147 iusb3hub+0x2147
fffff880`035fe140  fffffa80`144a4700
.
.
.
fffff880`035ff528  00000000`00000000
fffff880`035ff530  fffff880`04f6ade0Unable to load image \SystemRoot\system32\DRIVERS\iusb3xhc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
 iusb3xhc+0x6bde0
fffff880`035ff538  00000000`000003e7
fffff880`035ff540  fffff880`04f79f60 iusb3xhc+0x7af60
fffff880`035ff548  00000000`00000000
fffff880`035ff550  fffffa80`1644c0b8
http://www.carrona.org/drivers/searc...id=usb3hub.sys
http://www.carrona.org/drivers/searc...d=iusb3xhc.sys
Code:
fffff880`035fe2e8  fffff800`0305b000 nt!KiSelectNextThread <PERF> (nt+0x0)
fffff880`035fe2f0  fffffa80`14937354
fffff880`035fe2f8  fffff880`062fe91fUnable to load image \SystemRoot\system32\DRIVERS\netr28ux.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for netr28ux.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28ux.sys
 netr28ux+0xe591f
fffff880`035fe300  fffff880`06248230 netr28ux+0x2f230
fffff880`035fe308  00000000`00000000
http://www.carrona.org/drivers/searc...d=netr28ux.sys
My System SpecsSystem Spec
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