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Windows 7: BSOD Random activity.

13 Sep 2014   #1
thru

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD Random activity. BSOD code: 09f

Hello.
Recently I was getting some BSODs, it happened while watching a movie, speaking on teamspeak with some applications in background and even with only uTorrent running.

Basic information about BSOD:
  • DRIVER_POWER_STATE_FAILURE
  • 0x0000009f
  • Parameter 1: 00000000`00000003
  • Parameter 2: random
  • Parameter 3: fffff800`00ba2748
  • Parameter 4: random
  • Caused by driver: ntoskrnl.exe
  • Caused by adress: ntoskrnl.exe+75bc0 (mostly)



Done so far:
  • I ran HDD surface test under DOS and it showed no bad sectors or anything. Not even one sector with more than 50ms access time.

Thanks for help in advance

I am attaching zip file created with DM Log Collector.


My System SpecsSystem Spec
.
13 Sep 2014   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

thru, Welcome to Seven Forums, I will try to help you get your computer running right. The dump files list 2 drivers both are supplied by Windows update and are also part of your Chipset drivers. I would make sure the all Windows Updates are installed and perhaps go to the Acer Website for your model computer and see if there is an updated Chipset driver. They are both USB drivers, so I would make sure the items plugged into your USB ports are in good working order.

Code:
usbhub
start             end                 module name
fffff880`07200000 fffff880`0725a000   usbhub     (pdb symbols)          c:\symcache\usbhub.pdb\7ACC879946324EA48B13386DE80EC2E61\usbhub.pdb
    Loaded symbol image file: usbhub.sys
    Mapped memory image file: c:\symcache\usbhub.sys\52954DD05a000\usbhub.sys
    Image path: \SystemRoot\system32\DRIVERS\usbhub.sys
    Image name: usbhub.sys
    Timestamp:        Tue Nov 26 19:41:36 2013 (52954DD0)
    CheckSum:         0005F52B
    ImageSize:        0005A000
    File version:     6.1.7601.18328
    Product version:  6.1.7601.18328
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     usbhub.sys
    OriginalFilename: usbhub.sys
    ProductVersion:   6.1.7601.18328
    FileVersion:      6.1.7601.18328 (win7sp1_gdr.131126-1436)
    FileDescription:  Default Hub Driver for USB
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
Code:
usbccgp
start             end                 module name
fffff880`084dd000 fffff880`084fa000   usbccgp    (pdb symbols)          c:\symcache\usbccgp.pdb\4D1D696CCA564593A860630DD2A038951\usbccgp.pdb
    Loaded symbol image file: usbccgp.sys
    Mapped memory image file: c:\symcache\usbccgp.sys\52954DBB1d000\usbccgp.sys
    Image path: \SystemRoot\system32\DRIVERS\usbccgp.sys
    Image name: usbccgp.sys
    Timestamp:        Tue Nov 26 19:41:15 2013 (52954DBB)
    CheckSum:         000285F8
    ImageSize:        0001D000
    File version:     6.1.7601.18328
    Product version:  6.1.7601.18328
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     USBCCGP.SYS
    OriginalFilename: USBCCGP.SYS
    ProductVersion:   6.1.7601.18328
    FileVersion:      6.1.7601.18328 (win7sp1_gdr.131126-1436)
    FileDescription:  USB Common Class Generic Parent Driver
    LegalCopyright:   © Microsoft Corporation. All rights reserved
My System SpecsSystem Spec
13 Sep 2014   #3
thru

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hello essenbe, thank you for the reply!

All drivers I have are up to date. There's no chipset driver on manufacturer's website and I have never installed such. I think chipset is integrated along with GPU and CPU.

I'll switch my mouse. I have already changed keyboard which didn't help with BSOD.

I also have a new microphone (mini jack), can it be a problem?
I had it plugged on at least few blue screens. Not sure about the rest.



You might be right about the windows update. I used not to install any but recently I downloaded a few updates. I'll finish downloading them all then
My System SpecsSystem Spec
.

14 Sep 2014   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I wouldn't think the Microphone would be s problem, unless it has drivers which weren't installed, but then it shouldn't work right if that were true. What model Acer do you have? I don't recall a motherboard not having Chipset drivers, but some of the OEM's, it wouldn't surprise me what they do. The Chipset drivers have USB drivers incorporated into them along with other things.
My System SpecsSystem Spec
14 Sep 2014   #5
thru

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I have Acer Aspire One 722. AO722 as short is pretty common.
The microphone had no drivers in the box when I bought it. Neither manufacturer got them on the website.
My System SpecsSystem Spec
14 Sep 2014   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

The windows updates are needed, especially the important updates. I looked up your drivers and you are right, there are no Chipset drivers. But, what is of concern is there are 2 wireless drivers listed, I suspect you only need 1, for whichever wireless adapter you have, Bluetooth drivers are the same as well as the touchpad driver and another one I think.

You need to go to device manager and look up which wireless, bluetooth, touchpad and other components you have in your machine and install only that driver. What they have done, I believe, is some of their Acer one machines were manufactured with a different Bluetooth adapter, several wireless adapters as well as touchpads so they listed them all on the website. If you install 2 different wireless drivers, one that works on your computer and one not needed, you are just asking for driver conflicts. The same with all the other ones that have the same type driver 2 or 3 versions. Your device manager will tell you for instance whether you have a Broadcom wireless Lan or an Atheros wireless lan. Only install the one you need and uninstall the other one. If I didn't explain that right, please don't hesitate to ask. I don't mind explaining.

Basically what I am saying is the model you have was sometimes built with different parts or adapters. To cover all their bases, Acer has listed drivers for all combinations they built that model with. You only need the driver for the components your computer was built with. The other drivers that are listed, but not one of your components can conflict with your driver. I hope that is clear. If you go to device manager and expand wireless adapter for instance, you will see either Broadcom or Atheros wireless adaptor. That is the only one you need to install. Same with many of the other ones. This is not uncommon for OEMs, but is quite confusing for most people who don't understand that.
My System SpecsSystem Spec
14 Sep 2014   #7
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Please Upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following these instruction.
Also Upload the list of all the third party drivers Using NirSoft DriverView :
  • Download and execute Driverview
  • View > Hide Microsoft Drivers
  • Edit > Select all
  • File > Save Selected Items
  • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
  • Zip the .txt file and upload it.
Also please run Blue Screen of Death (BSOD) Posting Instructions and use option #2, just click the 'Grab All' button and give it some time to complete it's work and upload the zip file.
My System SpecsSystem Spec
14 Sep 2014   #8
thru

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Well, I have installed only the drivers which are needed. No double drivers. No useless ones either. I have also not installed manufacturer's touchpad drivers for over two years, windows drivers work fine. Device manager shows no errors.

I have re-installed my VGA driver and components which worked along with it.
I have also changed keyboard and mouse (both usb) to make sure it's not one of them.

I have downloaded all the updates and installed them today.

No BSOD for 24h now. It happened only once or twice a day tho.


#############
Just saw 2nd post

doing it...
My System SpecsSystem Spec
14 Sep 2014   #9
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Thank you. We do need an unedited BSOD Posting instruction file.
My System SpecsSystem Spec
14 Sep 2014   #10
thru

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I upload the files you asked
My System SpecsSystem Spec
Reply

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