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Windows 7: BSOD after reboot - can't get into Windows even in safe mode

13 Sep 2014   #1
wonderpookie

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD after reboot - can't get into Windows even in safe mode

Hi guys. Really hoping someone can help me out here.

The BSOD I'm getting is telling me...

Page Fault in Non Paged Area; win32k.sys

I have tried starting in Safe Mode but that blue screens also after the win7 logo.

A few reboots prior to the BSOD suddenly starting, I installed a piece of software - plugin for a video editor. But system did reboot just fine the first few times after that. Also, not sure if this is related, but I noticed my system making a weird noise earlier. I have SSDs, so I'm not sure where the sound was coming from. Do SSDs make weird noises?

Apologies if I've not provided the right info - new to this troubleshooting thing.

Any and all help would be greatly appreciated.


My System SpecsSystem Spec
.
13 Sep 2014   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Welcome to Seven Forums, I will try to help with your issue. The first thing to try is to restore your system to a previous point in time to before you installed the plugin you described in your post. this will tell you how. You will probably need to try option 2. System Recovery Options

If that does not work, try running Startup repair. Startup Repair . You may need to run it 3 separate times with attempted reboots between each time.

To answer your question, SSDs do not make any noise. You should not be able to hear any noise at all from them.

Try these options, if they work please run Blue Screen of Death (BSOD) Posting Instructions and upload the zip file here. This will tell you how to do that or upload most files here. Screenshots and Files - Upload and Post in Seven Forums. Most screenshots are better using the Snipping Tool which is a part of Windows. This will tell you how to use it. How to Use the Snipping Tool in Vista but, if you have problems, using paint will work fine Screenshot with Paint

Please let us know how these work for you. Hopefully we can get you up and running again soon.
My System SpecsSystem Spec
13 Sep 2014   #3
wonderpookie

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi essenbe.

Thank you for the reply.

Just a quick question before I start doing anything - Win7 Ult came pre-installed on my system, and there is neither an installation disc nor a partition I can use to run the recovery. However, I do have the disc for the Win 64 Home edition that I have installed on my laptop. Could I use that to start running the recovery instead?

Many thanks.
My System SpecsSystem Spec
.

13 Sep 2014   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

This may help you, it is a tutorial to clean install Windows 7, but as part of the notes at the top, it gives you download links to download the installation ISO, which may be good to do for future use, as well as this use. Unless I am mistaken, you need the same version as you have installed.

That option would be best, all the way around, but any Windows 7 Ultimate disk will work, if you know someone who has it, sand would loan it to you. Or, if you made the repair disk, that will work for these repairs, but not for re installation.

This may be of interest to you also. Windows 7 Universal Installation Disc - Create
My System SpecsSystem Spec
14 Sep 2014   #5
wonderpookie

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi again essenbe.

I have managed to fix my system! Turns out my build did have the repair/restore options - I just wasn't hitting F8 at the right time. My system has an Asus mobo and apparently Asus likes to use F8 to access the bios so I kept finding my way there instead of advanced windows options because I was hitting F8 a little too early.

I ran the restore and things are just great now.

I really appreciate your help. Thank you so much.

Wishing you a great week. Take care!
My System SpecsSystem Spec
14 Sep 2014   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Great, I'm glad you have it running as it should. I still think you should make the repair disk and download the installation disk. It may help you a lot in the future. That way you will always have it available, if you ever need it. Yes, Asus, in their infinite wisdom, decided to use F8 for a one time boot option. I have an Asus board too and that is what is used, Makes it difficult to get to safe mode or any recovery options. Of all the keys they could have chosen. Go figure.
My System SpecsSystem Spec
21 Sep 2014   #7
wonderpookie

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi again essenbe.

I shall make that repair disk for sure - especially since the problem has kinda cropped up again! The timing of the bluescreen is again suspiciously after installing a plugin for a video editor - a different one this time though. Although the bluescreen also coincides with a windows update. Can windows updates bluescreen windows???

Trying to get into windows through safe mode still bluescreens as before - restoring to an earlier point gets me into windows, but if I then restart, bluescreen again. System repair fails to get me back into windows.


Does this sound like a software or a hardware issue? Is it possible one of my memory sticks is messed up? I think I read that that can be a cause for the "Page Fault in Non Paged Area" bluescreen as well. I wanted to ask first though before I started taking things apart!

Many thanks brother.
My System SpecsSystem Spec
21 Sep 2014   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Ram can cause tons of BSODs and the debugger will almost always be a different cause, just because of how it works. ram can be a big cause. It takes a long time to test ram, but if that's your problem, it will be time well spent.

Occasionally a Windows Update can cause a blue screen. If you know which one it was, uninstall it. I'm going to give you some tests to run, But first, if you know which Windows update it was, uninstall it. Windows Update - Uninstall an Update

first:
Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs

then:
Please Run Memtest86+

information   Information
Please download from this site only http://www.memtest.org/ in the middle of the page are the Download links, you can download the ISO.zip or the Auto USB Flash Drive installer.zip

Extract the Zip file. If you chose the ISO image, burn it to a CD using Windows Disk Image Burner or any Image burner you may have. If you downloaded the Auto USB installer, extract it, insert your USB 2.0 Flash Drive and take note of the drive letter. Run the installer, select the Flash Drive Letter, check the format box and press next. It will install memtest86+ to a flash drive. You can use either V4.20 or V5.01. Boot from your selected media. If you use V5.01 it will tell you to press certain buttons at the start, please press no buttons. The test will begin on it's own and continue to run until you stop it. It needs to run for 8 complete passes or until you receive an error. If you receive an error, stop the test. Even 1 error is a fail. Each pass tests a different part of the ram and each of the 10 tests in each pass tests something different. It takes a minimum of 8 passes to completely test the ram, more passes are better. It is quite a long test and will take several hours depending on how much ram you have. Due to the time length it is best to run overnight. If you have any questions, please do not hesitate to ask



But, before you do that, go into BIOS and tell me what the readings are for your +12V, +5V and +3.3V. The sustem specs I would like you to fill them out completely so that I have make and model in case I need to look them up.
My System SpecsSystem Spec
21 Sep 2014   #9
wonderpookie

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi again essenbe.

Thank you for the speedy reply! It's greatly appreciated!

OK - I've updated my system info - hopefully this helps you now. I shall run memtest tonight if it's supposed to take some time.

The readings from BIOS for the voltages are as follows;

12V --> 12.192
5V --> 5.080
3.3V --> 3.312

Thanks again brother.
My System SpecsSystem Spec
21 Sep 2014   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Thanks, it should help. I hate to ask, but I've been there myself, so I understand what a drag it is, but with 16 GB of ram, 8 passes will take something close to 20 hours. And it has to be continuous. The voltages look good.
My System SpecsSystem Spec
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 BSOD after reboot - can't get into Windows even in safe mode




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