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Windows 7: BSOD & Crashes...

13 Sep 2014   #1
Heshie75v

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD & Crashes...

I am getting the BSOD and crashes at all sorts of times, while surfing, or upon bootup. My system will shut itself down and reboot. I cannot put a finger on when or why it does this.
I am hoping someone can help, I am including a snapshot of my system and a dump file as well
This frustrating, I really do not have that much on my system.
Thanks again


My System SpecsSystem Spec
.
13 Sep 2014   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Heshie75v, Hopefully I can help with this problem. The dump file you submitter lists this.

Code:
1 error : !nt (fffff80003197670)
MODULE_NAME: memory_corruption
IMAGE_NAME:  memory_corruption
FOLLOWUP_NAME:  memory_corruption
DEBUG_FLR_IMAGE_TIMESTAMP:  0
MEMORY_CORRUPTOR:  ONE_BIT
STACK_COMMAND:  .cxr 0xfffff8800954d090 ; kb
FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT
BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT
ANALYSIS_SOURCE:  KM
The first thing I would like for you to do is update your system specs in as much detail as possible, this will help you.
Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs

Next, to address the Memory Corruption, which is very important, as it can make debugging a system very difficult is to:

Please Run Memtest86+

information   Information
Please download from this site only http://www.memtest.org/ in the middle of the page are the Download links, you can download the ISO.zip or the Auto USB Flash Drive installer.zip

Extract the Zip file. If you chose the ISO image, burn it to a CD using Windows Disk Image Burner or any Image burner you may have. If you downloaded the Auto USB installer, extract it, insert your USB 2.0 Flash Drive and take note of the drive letter. Run the installer, select the Flash Drive Letter, check the format box and press next. It will install memtest86+ to a flash drive. You can use either V4.20 or V5.01. Boot from your selected media. If you use V5.01 it will tell you to press certain buttons at the start, please press no buttons. The test will begin on it's own and continue to run until you stop it. It needs to run for 8 complete passes or until you receive an error. If you receive an error, stop the test. Even 1 error is a fail. Each pass tests a different part of the ram and each of the 10 tests in each pass tests something different. It takes a minimum of 8 passes to completely test the ram, more passes are better. It is quite a long test and will take several hours depending on how much ram you have. Due to the time length it is best to run overnight. If you have any questions, please do not hesitate to ask
My System SpecsSystem Spec
13 Sep 2014   #3
Heshie75v

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I did run the RAM test a few days ago (overnight) and NO errors found.
My System SpecsSystem Spec
.

13 Sep 2014   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Did you download it from memtest.org and run it for 8 complete passes? The dump file says memory corruption, also on 9/13 you had quite a few Windows Update Failures and CBS package failure. The best most accepted test is from memtest.org and is pretty much the best test we have. You also are apparently having issues with Windows Updates also. If that is not the program you ran and did not run it for 8 complete passes, I would suggest you run it again. you could also run a system file checker to verify your system files. open a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
My System SpecsSystem Spec
13 Sep 2014   #5
Heshie75v

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

OK, I will run the test again overnight and get back to you tomorrow
My System SpecsSystem Spec
13 Sep 2014   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I understand what a pain it is, I've been there several times myself. No test is fool proof and neither is the debugger, but it is all we have to go on at this point.
My System SpecsSystem Spec
14 Sep 2014   #7
Heshie75v

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

The memtest86 has been running now for over 13 hours and has reached 8'passes and still running. NO errors detected. What do you suggest now?
Is this problem solvable ?
Thanks
My System SpecsSystem Spec
14 Sep 2014   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Stop the test, and use the computer. Let me get abother dump file or 2 and maybe it will tell me some more info to go one.
My System SpecsSystem Spec
14 Sep 2014   #9
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Also run the sfc /scannow test I asked about in Post 4 also, do your system specs and tell me which model number your Dell is. That way I can look it up and see what hardware it comes with. Also, I assume you are running with no graphics card, just the on board, is that correct? I assume that because you did not list a Graphics card in your specs.

Also, have you changed anything from the factory specs? also, please post a screenshot od Disk Management this will tell you how Disk Management - Post a Screen Capture Image and this will tell you how to post screenshots, the link is in the tutorial listed above bit I will give it to you again. It's easy, the same way you uploaded your dump file, but tou can insert photos and screenshots too. Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
14 Sep 2014   #10
Heshie75v

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I am not home right now, but I will be sure to do this latter today
Thanks
My System SpecsSystem Spec
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