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Windows 7: dxgkrnl.sys and ntoskrnl.exe+75bc0 BSOD, help please?

15 Sep 2014   #11
Princey

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Actually, I just called the tech company. I bought my computer custom made and it had windows 8 on it, no windows 8 box it just came with the OS, when it came in I realized that windows 8 was awful and that I did not want this, it disgusting and ugly looking, so I called a local tech guy to format my computer and put it windows 7. I guess what he put in was most likely a non-genuine version of windows. But is that why I'm having problems right now? Because these never occurred before. Or is it just a video card issue?

When my local tech guy formatted my comp with windows 7 I didn't know it would be non-genuine. I guess it's not the company's fault, it's the local tech guy's fault. Is there still a way to troubleshoot my BSOD and glitchy screen issues even though I didn't know I wasn't using a non-genuine version? Maybe the video card is too old, my gtx 680 is coming back from repair this week maybe thursday so I guess I'll see if the problem persists when I get it back. But if it does, I have no idea what to do.


My System SpecsSystem Spec
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15 Sep 2014   #12
HarriePateman

Windows 7 Ultimate 64-bit
 
 

If its still non-genuine we cant help sorry.

Contact the local guy who did it for you.
My System SpecsSystem Spec
15 Sep 2014   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

IS THERE a Windows 8 COA sticker on the case?
If not, then the original vendor defrauded you, whatever the current situation.
Your 'local techie' CERTAINLY defrauded you - unless he previously informed you of the counterfeit nature of his install (either way, he's still guilty of counterfeiting.)
My System SpecsSystem Spec
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 dxgkrnl.sys and ntoskrnl.exe+75bc0 BSOD, help please?




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