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Windows 7: BSOD only while playing Civ V

19 Sep 2014   #11
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Use the PC as normal and try play Civ too.


My System SpecsSystem Spec
.
19 Sep 2014   #12
asuddenmorning

Windows 7 Home Premium 64bit
 
 

After leaving it running all night without a crash, I used the computer for a couple hours this morning. Eventually got a crash, that repeated itself 2 times after reboot so I disabled Verifier. Seems it's Avast related.
My System SpecsSystem Spec
19 Sep 2014   #13
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {e3, fffff88003f9a54f, 370010, 0}

*** WARNING: Unable to verify timestamp for aswSP.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
Probably caused by : aswSP.sys ( aswSP+2854f )

Followup: MachineOwner
---------
Confirmed - Avast is indeed the problem. Uninstall it completely and replace it with MSE (it never causes BSOD's).

Monitor for further BSOD's and keep us updated.
My System SpecsSystem Spec
.

05 Oct 2014   #14
asuddenmorning

Windows 7 Home Premium 64bit
 
 

Hi Golden, Thank you so much for your help with this issue. I haven't been playing as much Civ, but I haven't yet seen a BSOD in what I've played. I'm going to mark this as solved for now, as it could be months before I rack up enough hours to say so beyond doubt. Again, I really appreciate your assistance. Take care.
My System SpecsSystem Spec
05 Oct 2014   #15
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

My System SpecsSystem Spec
17 Nov 2014   #16
asuddenmorning

Windows 7 Home Premium 64bit
 
 

Speaking of could be months....Finally got another BSOD, of course again it was during Civ. Worth noting, the game did receive it's first major update in over a year, maybe or maybe not related. Of course I've kept Avast off of my PC. I did update CCC I believe, not sure how to verify that.
My System SpecsSystem Spec
18 Nov 2014   #17
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
ffff880`06d808a0  fffffa80`0a4b9900
fffff880`06d808a8  fffff880`100ba038 dxgkrnl!DXGADAPTER::AcquireDdiSync+0x30
fffff880`06d808b0  fffffa80`0c4044e0
fffff880`06d808b8  fffff880`0400aef8Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0xaef8
fffff880`06d808c0  fffffa80`078c5400
fffff880`06d808c8  fffffa80`08a49928
fffff880`06d808d0  00000000`00000001
Revert to the earlier version of the display driver....the one prior to updating CCC.
My System SpecsSystem Spec
19 Nov 2014   #18
asuddenmorning

Windows 7 Home Premium 64bit
 
 

Okay, I think I'm at an impasse. I can't figure out how to accomplish that without causing other major issues. Here's what I've tried:

1. Deleting the drivers from device manager leaving CCC intact: Windows Update doesn't provide any drivers, and somehow whenever I restart the drivers are back (I did check delete).
2. Uninstalling CCC: Windows update still doesn't provide me with any drivers, and computer requires a hard reset. Somehow old AMD drivers show up in Device Manager.
3. Reinstalling CCC, then rolling back the drivers to the old ones: CCC won't start anymore.

The thing is without CCC, I can't overscan. So I'm stuck with a 1+ inch black border around my monitor, and I'm not sure if crossfire is even enabled. I get the feeling this methodology I guessed at isn't at all what you had in mind. Can you perhaps let me know where I went wrong? In the old logs is there a way to find the version number that was stable, and maybe I can go and try to download that from AMD?

edit: wanted to update where I am now. After the 3rd step I tried, I went to device manager and updated my drivers from there. I think I'm just back to the original driver, but I can get at CCC and overscan works
My System SpecsSystem Spec
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 BSOD only while playing Civ V




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