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Windows 7: BSOD - STOP: 0x0000001E & more

13 Sep 2014   #1
Koda239

Windows 7 Enterprise 64-Bit SP1
 
 
BSOD - STOP: 0x0000001E & more

Good Morning!

Having some trouble with a laptop given to me by a friend. Attached are the documents requested by the pinned thread.

The system is a Dell Inspiron N7110.
Also attached is a system configuration from the manufacturer. Not sure if that helps at all.


Currently, my troubleshooting options have been as such: Attempted start-up repair. Start-up repair did not resolve the issue. Did a full hardware diagnostics check. All components are good with minor battery issues due to normal aging and wear. After booting to safe-mode, Installed Malwarebytes. Blue-screen upon end of installation. Rebooted, and uninstalled/reinstalled malwarebytes. Unable to fully scan system without a blue-screen.

Any recommendations?



If you have any assistance to offer, I would appreciate it. Unfortunately, I don't have much to give in return at the moment other than kind words. :/


My System SpecsSystem Spec
.
14 Sep 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

The latest .dmp files don't provide any conclusive evidence as to the crash.

Please do the following:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode
My System SpecsSystem Spec
14 Sep 2014   #3
Koda239

Windows 7 Enterprise 64-Bit SP1
 
 

Hey Golden, I figured out the issue.

It appears the problem was with a rogue antivirus system installed on the machine. It's been fixed after restoring to a previous point, finding out about the application, and then uninstalling it in Safe-Mode.

Thanks!!
My System SpecsSystem Spec
.

02 Oct 2014   #4
Koda239

Windows 7 Enterprise 64-Bit SP1
 
 

Morning guys,

So unfortunately, I guess I didn't fix the issue. I'm going to follow the steps Golden said above and edit this post with the results.
My System SpecsSystem Spec
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 BSOD - STOP: 0x0000001E & more




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