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Windows 7: BSOD Playing The Sims 4

14 Sep 2014   #1
Aimiez27

Windows 7 Home Premium 64bit
 
 
BSOD Playing The Sims 4

Hi,

I have been getting BSOD playing games in the last few months and I have just had another one today whilst playing The Sims 4.

Details:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800E63A010
BCP2: FFFFF8800FE41034
BCP3: 0000000000000000
BCP4: 000000000000000D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\091414-23868-01.dmp
C:\Users\Aimie\AppData\Local\Temp\WER-74880-0.sysdata.xml

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

If anyone can help identify the problem that would be much appreciated.

Cheers,
Aimie


My System SpecsSystem Spec
.
14 Sep 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800e63a010, fffff8800fe41034, 0, d}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+153034 )

Followup: MachineOwner
---------

2: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0fcee000 fffff880`10925000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Oct 23 16:51:50 2013 (52676AFE)
    CheckSum:         00C0CF0F
    ImageSize:        00C37000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
The Nvidia driver seems a little outdated. Please check to see if an updated driver is available, and install that. Monitor for further BSOD's and post back if you get more.
My System SpecsSystem Spec
15 Sep 2014   #3
Aimiez27

Windows 7 Home Premium 64bit
 
 
Still BSODing with The Sims 4

Hi again,

I have downloaded GeForce Experience and updated my drivers however now i can only play The Sims 4 for about 5-10 minutes before it BSODs. I have attached the new BSOD minidump file to see if what i have done has actually made it worse or there is something else wrong. Also, if it is still the graphics card would it be better if i just purchased a new graphics card? Do you think that upgrading my graphics card to a new one would fix this problem?

Cheers,
Aimie
My System SpecsSystem Spec
.

15 Sep 2014   #4
Aimiez27

Windows 7 Home Premium 64bit
 
 

Sorry this was the BSOD Details:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8009C404E0
BCP2: FFFFF88010858798
BCP3: FFFFFFFFC000000D
BCP4: 0000000000000003
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\091514-18860-01.dmp
C:\Users\Aimie\AppData\Local\Temp\WER-68328-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
My System SpecsSystem Spec
16 Sep 2014   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Please reinstall the latest driver that you downloaded, but follow the steps in this tutorial:
NVIDIA Drivers - Avoid Problems
My System SpecsSystem Spec
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 BSOD Playing The Sims 4




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