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Windows 7: Log collector apps do not work

14 Sep 2014   #1
Vincenzo

Windows 7 Professional x64
 
 
Log collector apps do not work

I am trying to collect the log info for posting here, but neither DM log collector or SF Diagnostic tool will work. They both run to completion, and say the file is on the Desktop, but the file is not there. I have checked for hidden files and folders too, cannot find them. Any ideas? Thanks


My System SpecsSystem Spec
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14 Sep 2014   #2
HarriePateman

Windows 7 Ultimate 64-bit
 
 

If your computer is not creating DMP Files please follow this link: Dump Files - Configure Windows to Create on BSOD

I look Forward to Helping you. [
My System SpecsSystem Spec
14 Sep 2014   #3
Vincenzo

Windows 7 Professional x64
 
 

It is creating dmp files, I have looked at them with BlueScreenViewer. And the collector apps indicate that they are collecting correctly and that they have finished and put the file/folder on the Desktop. But it is not there in either case.
My System SpecsSystem Spec
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14 Sep 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

What user name are you running on? Are there spaces in the user name?
My System SpecsSystem Spec
14 Sep 2014   #5
Vincenzo

Windows 7 Professional x64
 
 

My friend has this set up with an administrator account, no spaces in the user name.
My System SpecsSystem Spec
14 Sep 2014   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Run it from a normal profile.
My System SpecsSystem Spec
14 Sep 2014   #7
Vincenzo

Windows 7 Professional x64
 
 

I created a Standard user account and ran it from there, still not creating the file. Thanks
My System SpecsSystem Spec
15 Sep 2014   #8
z3r010

 

Try running this bat (right click run as administrator)
My System SpecsSystem Spec
15 Sep 2014   #9
Vincenzo

Windows 7 Professional x64
 
 

I only had this computer for the weekend, my friend has taken it back now. If I get it back I'll post back here. Thanks
My System SpecsSystem Spec
15 Sep 2014   #10
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Okay
My System SpecsSystem Spec
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 Log collector apps do not work




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