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Windows 7: Win 7 crash when playing movie dvd

01 Nov 2009   #1
wizbit

win 7 Home premium X64
 
 
Win 7 crash when playing movie dvd

It has only been installed a few weeks from all new parts on fresh hard drives and has been going fine but when i play a dvd in wmp or nero showtime after a random time the computer crashes and this has been the first time i have manged to get error messages or even a blue screen. so far it has not crashed in anything else

All part do not seem to be getting too hot and all is stock and I have a cosiar 750 power supply with an P7P55D-DELUXE-ASUS with an intel 860 and a 275 xfx card and 3 SATA hard drives and a ide dvd burner nec I have the latest drives from asus and bios 0711 and the lasted drives for the xfx 275 card from there web site

the fault code are bellow


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3 (win 7 x64)
Locale ID: 2057

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000006F8
BCP4: FFFFF80002C71D50
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\110109-17284-01.dmp
C:\Users\XXXX\AppData\Local\Temp\WER-52884-0.sysdata.xml

I could not find the xml file windows says its not there but I have the mini dump if anyone wants a look at them .

thanks for any help you can give


My System SpecsSystem Spec
.
01 Nov 2009   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by wizbit View Post
It has only been installed a few weeks from all new parts on fresh hard drives and has been going fine but when i play a dvd in wmp or nero showtime after a random time the computer crashes and this has been the first time i have manged to get error messages or even a blue screen. so far it has not crashed in anything else

All part do not seem to be getting too hot and all is stock and I have a cosiar 750 power supply with an P7P55D-DELUXE-ASUS with an intel 860 and a 275 xfx card and 3 SATA hard drives and a ide dvd burner nec I have the latest drives from asus and bios 0711 and the lasted drives for the xfx 275 card from there web site

the fault code are bellow


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000006F8
BCP4: FFFFF80002C71D50
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\110109-17284-01.dmp
C:\Users\XXXX\AppData\Local\Temp\WER-52884-0.sysdata.xml

I could not find the xml file windows says its not there but I have the mini dump if anyone wants a look at them .

thanks for any help you can give
can you go to c:\windows\minidump, zip rhe dump file (*.dmp) abd upload it to us for debugging

let us know if you need help with this

ken
My System SpecsSystem Spec
01 Nov 2009   #3
wizbit

win 7 Home premium X64
 
 

zigzag3143

Here is the dump.

Thanks
My System SpecsSystem Spec
.

01 Nov 2009   #4
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by wizbit View Post
zigzag3143

Here is the dump.

Thanks
Try updating this driver, if a newer version is available:

Image name: viahduaa.sys
Timestamp: Fri Jul 10 13:07:01 2009 (4A56B055)

Otherwise, I think your crash may be caused by bad hardware, unfortunately. I'd suggest running a battery of memory diagnostics tests.
My System SpecsSystem Spec
03 Nov 2009   #5
wizbit

win 7 Home premium X64
 
 

H2SO4 Thank you for having a look at my dump

The file you found was part of the VIA sound card drivers for my asus board and they are the latest at the moment (but it is a new board). I have been thinking it might be the audio drivers as they have crashed once when I was adjusting some setting in the VIA HD console and i just put that down to setting a setting that i was not meant to be played with.

I have ran memtest 4 for 12 hrs with no errors and have used the windows built it error checker again with no errors.

I have ran windows in safe mode and played two movies and it did not crash so I have uninstalled the audio drivers and am now playing a dvd in normal windows to see if that crashes. Which might prove something but i guess it could be another driver or program affecting these VIA drivers that could be making my computer crash??? any ideas on that?
My System SpecsSystem Spec
03 Nov 2009   #6
usasma
Microsoft MVP

 
 

Try this:
1 - Download the latest version of the Audio drivers from the VIA website
2 - Uninstall the current drivers through Control Panel...Progams and Features...Uninstall a program
3 - Install the freshly downloaded drivers onto your system.
4 - monitor for further BSOD's

This will work if there's a minor corruption in one of the driver files. Uninstalling it first will remove the maximum amount of the driver files, then the fresh files will set up new files that are presumably good.
My System SpecsSystem Spec
03 Nov 2009   #7
wizbit

win 7 Home premium X64
 
 

usasma

Thanks for you advice but it looks like the VT2020 CODEC from VIA which is whats in new asus boards and also mine is a bit new and there does not seems to be any drivers or any information about this chipset as yet on the VIA website
My System SpecsSystem Spec
04 Nov 2009   #8
wizbit

win 7 Home premium X64
 
 

Update

I uninstalled the VIA audio drivers and rebooted and have now played 3 dvd movies through my computer with no problems at all! (apart from no sound which is to be expected) So it looks like it is the VIA audio driver which are the problem or maybe another driver program affecting theses driver??? Any one have any ideas on this please


Final Update

just to let anyone reading this post know it was the built in sound hardware which was playing up , after I changed to a new sound card it does not crash!! (did not want the hassle of changing the motherboard
My System SpecsSystem Spec
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 Win 7 crash when playing movie dvd




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