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Windows 7: Kernel Power Event ID 41, tried new PSU, new Motherboard, no results.

15 Sep 2014   #1
flobots204

windows 7 64 bit
 
 
Kernel Power Event ID 41, tried new PSU, new Motherboard, no results.

I have been getting Kernel Power Event ID 41 errors almost hourly for the past 3 weeks.
At first I thought it was my old video card, the GTX 560, and I wanted a new card, so i bought a r9 270x on ebay.
The errors continued.
Then I bought a new motherboard, because sometimes when I would get the error, the computer would not turn back on when i pushed the power button. The case would turn on, but the GPU fans and the CPU fan would stay still. The fix was to unplug the system, and unplug the 8 pin cpu power cable, the 24 pin mother board cable, and the graphics care cables. The system would then work again until the next crash.
So the new motherboard came, and I installed it, and the errors continued.
I read more about the issue, and figured I would buy a new power supply from bestbuy, and just return it depending on what happens. It solved nothing.
I tried changing from my surge protector to the wall, and still get the error every hour or two, no matter what I'm doing.

Also, I am getting the error on clean installs of windows, and have run prime95 and furmark for over 30 minutes, and have had 3 successful runs of memtest.

I would upload the BSOD logs, except I don't think there are any from this error. It's just an unexpected shutdown.

I really could use your help in fixing this. I'm willing to buy new components and everything.


My System SpecsSystem Spec
.
16 Sep 2014   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome Flobots now I ma assuming you are still using the original hard drives so go ahead and try these if you can keep the machine running long enough

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html < use the /f option in Option 2 ifnecessary id absolutely necessary the /r switch too

http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

download from bleeping computer delete any rubbishthese find.

Can you also run Speccy and let us know what the temps are please
Speccy - Download
My System SpecsSystem Spec
16 Sep 2014   #3
flobots204

windows 7 64 bit
 
 

Attached is my speccy data. I am running the programs and commands you listed as we speak.
My System SpecsSystem Spec
.

16 Sep 2014   #4
flobots204

windows 7 64 bit
 
 

Is Mbam and the spyware programs needed if I get this shutdown an hour or so after a clean install?
My System SpecsSystem Spec
17 Sep 2014   #5
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

No flobots they are not and the temps look ok to me so it is pointing at some hardware problem and the furst port of call would be the PSU so it might e an ideas to run some testing on it.

UsingHW Info PSU

Download HW Info and pick the right bit version -
HWiNFO, HWiNFO32/64 - Download -(copyand paste this site into the search bar) If you do not need the runninginformation in the smaller right hand panel close it. In the left hand windowclick on the + for the individual device groupings and they will open out tothe various components.

Go on opening out further until you get to the device itself. click on it andit will highlight. In the right hand window there will be a very detaileddescription of that device as in brand, speeds model number etc etc These arevery detailed and are just what is needed for searching for drivers etc.


To getthe PSU volts you need to select the Sensor button circled in yellow in the picfor PSU testing do the same and scroll down the readout as in my pic to whereit has Nuvoton = yours might be a different section name / title. Post back apic of that please.

If you want a more definitive test see this
http://www.sevenforums.com/tutorials/301799-psu-test-dc-output-voltage.html butlease only use a digital multimeter and not an analogue as they injecttypically 9v into a circuit to test and into a 3.3v or 5v rail - not a good idea!!see the partial pic of the correct sort of meter in that tutorial. details ifyou scroll down that listing.


Now a good reference article is this
Voltage Rails - Power Supply 101: A Reference Of Specifications it will explain in detail what the voltages are and functions of the PSU/
My System SpecsSystem Spec
17 Sep 2014   #6
flobots204

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by ICit2lol View Post
No flobots they are not and the temps look ok to me so it is pointing at some hardware problem and the furst port of call would be the PSU so it might e an ideas to run some testing on it.

UsingHW Info PSU

Download HW Info and pick the right bit version -
HWiNFO, HWiNFO32/64 - Download -(copyand paste this site into the search bar) If you do not need the runninginformation in the smaller right hand panel close it. In the left hand windowclick on the + for the individual device groupings and they will open out tothe various components.

Go on opening out further until you get to the device itself. click on it andit will highlight. In the right hand window there will be a very detaileddescription of that device as in brand, speeds model number etc etc These arevery detailed and are just what is needed for searching for drivers etc.


To getthe PSU volts you need to select the Sensor button circled in yellow in the picfor PSU testing do the same and scroll down the readout as in my pic to whereit has Nuvoton = yours might be a different section name / title. Post back apic of that please.

If you want a more definitive test see this
http://www.sevenforums.com/tutorials/301799-psu-test-dc-output-voltage.html butlease only use a digital multimeter and not an analogue as they injecttypically 9v into a circuit to test and into a 3.3v or 5v rail - not a good idea!!see the partial pic of the correct sort of meter in that tutorial. details ifyou scroll down that listing.


Now a good reference article is this
Voltage Rails - Power Supply 101: A Reference Of Specifications it will explain in detail what the voltages are and functions of the PSU/
I got the same errors on two separate PSUs. My 10 month old CX600 and a brand new CX750M
My System SpecsSystem Spec
17 Sep 2014   #7
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok now I am not sure what you mean by errors and frankly I am very surprised that the Corsairs have let you down two times in a row.

So just what were those errors please?
My System SpecsSystem Spec
17 Sep 2014   #8
flobots204

windows 7 64 bit
 
 

It is Event 41, Kernel-Power. "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
Log name: System
Source: Kernel Power
Event ID: 41
Level: critical
Task Category: 63
My System SpecsSystem Spec
18 Sep 2014   #9
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hmm looks very much like the power is being shut off randomly and it can only be a few things that will cause that > the power supply going down, the Power_Good signal at pin 8 (grey cable on the 24 pin power plug) going outside of those limits in that reference link I sent you - so you would have to be testing that when it goes bad to know - but as a curiosity what is the voltage at that pin? and of course the PSU going south (which the Power_Good signal going down indicates anyway) or perhaps some of the cables / connections are faulty.

It could be something as simple as a faulty power switch of course - just imagine what is involved in that trail of components of getting the power from the wall socket to the PSU and hence the system to start up.

You could try reseating all plugs as a matter of course and to eliminate that avenue/

Personally I run my machines at home off a UPS - Uninterruptible power supply - Wikipedia, the free encyclopedia it gives you a few minutes to shut down properly if the power supply at the mains fails. Expensive I know but worth a try maybe if you could borrow one from a friend?

But my gut feeling is that you are experiencing a run of bad luck with the PSU.
My System SpecsSystem Spec
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 Kernel Power Event ID 41, tried new PSU, new Motherboard, no results.




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