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Windows 7: bsod computer shut down to prevent damage error

16 Sep 2014   #1
siddarth

windows 7 professional 32 bit
 
 
bsod computer shut down to prevent damage error

My laptop shut down suddenly by giving blue screen with crash dump error.. and runs very slowly please help


My System SpecsSystem Spec
.
16 Sep 2014   #2
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Can i ask you to download this, http://go.microsoft.com/fwlink/?linkid=52012

Once downloaded please copy and past the information on here

This will help me analyze your problem further

I look forward to helping you.
My System SpecsSystem Spec
17 Sep 2014   #3
siddarth

windows 7 professional 32 bit
 
 

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE22
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GK4PY-FDWYH-7TP9F
Windows Product Key Hash: u3xU6PnmumgYLgUpnmbqEw9Q2OA=
Windows Product ID: 00371-OEM-8992671-00004
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {EEFDE920-CD49-4399-A529-19988730B7CF}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\slui.exe[Hr = 0x80070002]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EEFDE920-CD49-4399-A529-19988730B7CF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7TP9F</PKey><PID>00371-OEM-8992671-00004</PID><PIDType>2</PIDType><SID>S-1-5-21-3189349440-3449012816-1396546442</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>TravelMate P643-M</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>V1.10</Version><SMBIOSVersion major="2" minor="7"/><Date>20120627000000.000000+000</Date></BIOS><HWID>E5940900018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700004-02-1033-7601.0000-2552014
Installation ID: 007813833116985505493912627014197866943123422682297834
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7TP9F
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 9/17/2014 9:55:23 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000000800
Event Time Stamp: 7:3:2014 22:11
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


HWID Data-->
HWID Hash Current: LgAAAAAAAQABAAEAAAABAAAABAABAAEA6GEWwVrYGpDs7ty7CnawPdjeqNYucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
SLIC ACRSYS ACRPRDCT
SSDT ACRSYS PtidDevc
TCPA PTL CRESTLN
FPDT ACRSYS ACRPRDCT
UEFI ACRSYS ACRPRDCT
SSDT ACRSYS PtidDevc
SSDT ACRSYS PtidDevc
UEFI ACRSYS ACRPRDCT
UEFI ACRSYS ACRPRDCT
POAT ACRSYS ACRPRDCT
SSDT ACRSYS PtidDevc
UEFI ACRSYS ACRPRDCT
ASF! ACRSYS ACRPRDCT
My System SpecsSystem Spec
.

17 Sep 2014   #4
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Brilliant thank you,

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D5, {b299cf80, 1, aef6f9b7, 0}

Unable to load image \??\C:\Program Files\BlueStacks\HD-Hypervisor-x86.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for HD-Hypervisor-x86.sys
*** ERROR: Module load completed but symbols could not be loaded for HD-Hypervisor-x86.sys

Could not read faulting driver name
Probably caused by : HD-Hypervisor-x86.sys ( HD_Hypervisor_x86+39b7 )

Followup: MachineOwner
---------
Please can you update this driver: BlueStacks
My System SpecsSystem Spec
17 Sep 2014   #5
siddarth

windows 7 professional 32 bit
 
 

okay..sure.. bluestacks was the reason for all this??is there any other problems?
My System SpecsSystem Spec
17 Sep 2014   #6
HarriePateman

Windows 7 Ultimate 64-bit
 
 

That was the only DMP File
My System SpecsSystem Spec
17 Sep 2014   #7
siddarth

windows 7 professional 32 bit
 
 

ok thanks a lot.. (y)
My System SpecsSystem Spec
17 Sep 2014   #8
HarriePateman

Windows 7 Ultimate 64-bit
 
 

No worries, anymore problems give us a shout
My System SpecsSystem Spec
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 bsod computer shut down to prevent damage error




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