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Windows 7: BSOD Playing Battlefield 4 hal.dll 0x124

16 Sep 2014   #1
andrew89898

Windows 7 Professional x64
 
 
BSOD Playing Battlefield 4 hal.dll 0x124

Hi, I have had a BSOD whilst playing Battlefield 4. The error is 0x124 which I assume is a hardware error and would like to know what specific hardware and I think you guys can find out. My PC is a i5 4670k, gtx 760 z87-hd3 with 8gb ram and 1tb hdd. I have had blue screens in the past relating to the integrated graphics driver (before I had my gpu) and the USB drivers. But this was a few months back and none since, until now.

If you need any more information, please ask.

Thanks.


My System SpecsSystem Spec
.
16 Sep 2014   #2
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Can i ask you to download this, http://go.microsoft.com/fwlink/?linkid=52012

Once downloaded please copy and past the information on here

This will help me analyze your problem further

I look forward to helping you.
My System SpecsSystem Spec
16 Sep 2014   #3
andrew89898

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by HarriePateman View Post
Can i ask you to download this, http://go.microsoft.com/fwlink/?linkid=52012

Once downloaded please copy and past the information on here

This will help me analyze your problem further

I look forward to helping you.


Okay I done it:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-3JYWF-72GXP-4MV6W
Windows Product Key Hash: ZnE65QzOpmnSMREDzGbl7kAK0YQ=
Windows Product ID: 00371-OEM-8992671-00188
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {EF18535A-4FB6-4372-8FC6-3CFED7481E50}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: T:20140814211901375-
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EF18535A-4FB6-4372-8FC6-3CFED7481E50}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4MV6W</PKey><PID>00371-OEM-8992671-00188</PID><PIDType>2</PIDType><SID>S-1-5-21-2577190495-262447230-1032314223</SID><SYSTEM><Manufacturer>NOVATECH LTD</Manufacturer><Model>BB-46708B</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F4</Version><SMBIOSVersion major="2" minor="7"/><Date>20130516000000.000000+000</Date></BIOS><HWID>7BBD0800018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GBT </OEMID><OEMTableID>GBTUACPI</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: U1BMRwEAAAAAAQAACAAAALk2AAAAAAAAYWECAID6//8Lq4z8/LfPAROJf9ybj7SsIEe8hMh9DOH1dME6Cm8u0Er5OkHLGAfSIhwdmZhhwRCBFLkKjZ+rb2F9Vk9hemMrKmk+WT1WukwzkNYn29bLc 66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1 ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1j WgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAx4dZsxs/sxaQSZh6DCEuBHVAZkLlLeBbT5tB1G5Xznin5eWD/FSZG8uIUromD8+EszkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWg MM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx +w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700188-02-2057-7601.0000-2322014
Installation ID: 017906092123822985864233123814290284671573186692639525
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 4MV6W
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 16/09/2014 21:45:32

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:14:2014 21:21
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAAAAQABAAIAAAAFAAAAAgABAAEAln0Wuuj2xOjcV64phioQt4DaOgN07XbDqCzI9g==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
DMAR INTEL HSW
SLIC GBT GBTUACPI

Please let me know if you need anything else.

Thanks again
My System SpecsSystem Spec
.

18 Sep 2014   #4
andrew89898

Windows 7 Professional x64
 
 

Hi, Don't know if I'm allowed to bump my thread, but it's on the 5th page now and still not any development so I am.

Thanks.
My System SpecsSystem Spec
18 Sep 2014   #5
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Okay im going to ask another member of the Forum to come and take a look, it would appear to me that you have an ASUS key installed on a NovaTech.

I may be wrong il ask for someone else to have a look, then il be back.
My System SpecsSystem Spec
18 Sep 2014   #6
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

It's an AlienWare PID on a Gigabyte board.
My System SpecsSystem Spec
18 Sep 2014   #7
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Meaning its illegal?
My System SpecsSystem Spec
18 Sep 2014   #8
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

It's an AlienWare OEM PID on a retail Gigabyte board.
My System SpecsSystem Spec
18 Sep 2014   #9
HarriePateman

Windows 7 Ultimate 64-bit
 
 

I though so.

Note   Note
4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).


Your copy of windows is not genuine, Supports end here.

Counterfeit installations such as yours contain heavily modified code that causes the installation to behave it unexpected ways. Analyzing BSOD's and determining their causes on these sorts of installations is very unreliable. For this reason, many analysts won't attempt it.

My recommendation is to install a genuine Windows 7. This will minimize the problems you are experiencing, and make subsequent diagnosis of BSOD's far more reliable. Once you are running a genuine Windows 7 installation, and are still experiencing BSOD's, we will be happy to help you solve them.
My System SpecsSystem Spec
18 Sep 2014   #10
andrew89898

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by HarriePateman View Post
I though so.

Note   Note
4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).


Your copy of windows is not genuine, Supports end here.

Counterfeit installations such as yours contain heavily modified code that causes the installation to behave it unexpected ways. Analyzing BSOD's and determining their causes on these sorts of installations is very unreliable. For this reason, many analysts won't attempt it.

My recommendation is to install a genuine Windows 7. This will minimize the problems you are experiencing, and make subsequent diagnosis of BSOD's far more reliable. Once you are running a genuine Windows 7 installation, and are still experiencing BSOD's, we will be happy to help you solve them.
Yeah, the alienware part was me trying to show off to a friend. I have since lost my other serial since the windows was not installed by me. Sorry about that, so I am not reinstalling windows.

Thanks for your help anyway.
I decided that it is my CPU because the error is: X64_0x124_GenuineIntel_PROCESSOR_CACHE
If anyone still wants to poke into it and help me make sure my CPU isn't dying and I'll have to buy a 200 new one feel free. I am not going to close the thread. Mods you can close it if you need, I won't make another thread.

Thanks again.
My System SpecsSystem Spec
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