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Windows 7: BSOD playing DOTA2

16 Sep 2014   #1
nsfryer

Windows 7 Home 64bit
 
 
BSOD playing DOTA2

Hasn't happened with any other games. Thanks for help in advance.


My System SpecsSystem Spec
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17 Sep 2014   #2
nsfryer

Windows 7 Home 64bit
 
 

I'm sure this just got lost in the maelstrom of BSOD posts :P
My System SpecsSystem Spec
17 Sep 2014   #3
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

nsfryer, I really couldn't get a whole lot of information from the 2 dump files that were provided. What I did find was this

Code:
dxgkrnl
start             end                 module name
fffff880`13c5f000 fffff880`13d54000   dxgkrnl    (pdb symbols)          c:\symcache\dxgkrnl.pdb\6EA4BB76A6FE42778EBB996CA1F665ED1\dxgkrnl.pdb
    Loaded symbol image file: dxgkrnl.sys
    Mapped memory image file: c:\symcache\dxgkrnl.sys\539E411Cf5000\dxgkrnl.sys
    Image path: dxgkrnl.sys
    Image name: dxgkrnl.sys
    Timestamp:        Sun Jun 15 19:58:04 2014 (539E411C)
    CheckSum:         000FF01E
    ImageSize:        000F5000
    File version:     6.1.7601.18510
    Product version:  6.1.7601.18510
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     dxgkrnl.sys
    OriginalFilename: dxgkrnl.sys
    ProductVersion:   6.1.7601.18510
    FileVersion:      6.1.7601.18510 (win7sp1_gdr.140615-1511)
    FileDescription:  DirectX Graphics Kernel
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
That is the DirectX Graphics Kernel which comes from Windows Update. Please make sure you have installed all Windows Updates. You can go here and make sure you have the latest version installed How to install the latest version of DirectX

Usually if you are having problems with one particular game, it is something specific about that game. Here is some stuff that may be of help to you in troubleshooting that game Tips on Troubleshooting Game Issues
My System SpecsSystem Spec
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18 Sep 2014   #4
nsfryer

Windows 7 Home 64bit
 
 

Thanks for the reply essenbe. Have DX11 installed and all my updates are up to date for all my hardware. DOTA2 didn't crash on me in 2 hours of gaming this evening, so hopefully just a fluke.
My System SpecsSystem Spec
18 Sep 2014   #5
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Did you try that DX version I linked to? It makes sure you have the latest version installed, some do and some don't. Also, I would recommend you reinstall your graphics card drivers again, even if they are the latest and install them this way. It will give you an absolute clean install and nothing you don't need, which there is a lot of in the drivers. NVIDIA Drivers - Avoid Problems
My System SpecsSystem Spec
18 Sep 2014   #6
nsfryer

Windows 7 Home 64bit
 
 

Followed all your instructions this morning to the letter.
My System SpecsSystem Spec
18 Sep 2014   #7
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Good, We'll see how you get along like that. please do not run any disk cleanup utilities. If you have any 'system optimizers' type programs installed, please uninstall them. then make sure your system is configured for Small Memory Dumps.
Dump Files - Configure Windows to Create on BSOD
My System SpecsSystem Spec
18 Sep 2014   #8
nsfryer

Windows 7 Home 64bit
 
 

Thanks for all the help essenbe. I'll keep you informed as far as stability goes.
My System SpecsSystem Spec
18 Sep 2014   #9
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Good, just let me know and I'll see if I can help. Hopefully you won't have any more problems, if you're lucky.
My System SpecsSystem Spec
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 BSOD playing DOTA2




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