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Windows 7: BSOD - getting them regularly and not sure how to diagnose the problem

19 Sep 2014   #1
10dannis114

Windows 7 Home Premium 64bit
 
 
BSOD - getting them regularly and not sure how to diagnose the problem

Many thanks. Uploaded file as requested.

Hello

Getting BSOD whilst using the PC for various purposes. This one happened either whilst the computer was in Sleep mode or when I hit enter to wake it up this evening. I don't personally know how to fix this problem and would be grateful for any help or insight anyone can offer. I have attached a compressed file containing the Minidump.

Many Thanks in Advance

10dannis114


My System SpecsSystem Spec
.
19 Sep 2014   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Welcome to 7F. We need more information to analyze your logs. Follow Blue Screen of Death (BSOD) Posting Instructions, let the tool run until it has completely finished and then upload the new logs.
My System SpecsSystem Spec
19 Sep 2014   #3
10dannis114

Windows 7 Home Premium 64bit
 
 
Update

Thanks for the quick reply. Edited original post to include correct attachment
My System SpecsSystem Spec
.

19 Sep 2014   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

The logs are still missing a couple of files unfortunately, could you run the tool in its entirety and upload the new, unedited logs it creates.
My System SpecsSystem Spec
19 Sep 2014   #5
10dannis114

Windows 7 Home Premium 64bit
 
 

Running it again now. Not sure what else to do as I let it run until it finished and uploaded the zip that it placed on my desktop?
My System SpecsSystem Spec
19 Sep 2014   #6
10dannis114

Windows 7 Home Premium 64bit
 
 

I ran it again, bearing in mind im following option one of the posting instructions. The file it created is attached.
My System SpecsSystem Spec
19 Sep 2014   #7
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

That's better, all the files have been included this time. I'll take a look shortly mate, bear with me.
My System SpecsSystem Spec
19 Sep 2014   #8
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Right, most of your dumps are STOP 0x124 which points to a hardware problem. There are a number of stress tests to run to identify the problem in this case as the logs very rarely pinpoint the error. However, looking through all of the logs it appears your GPU may be the problem. I've detailed some steps to take below, please follow them in the order they're provided as that should indicate whether it's driver related or the GPU itself.

Your ATI HD Audio driver has been flagged in a STOP 0x3B.

Code:
fffff880`07634a28  fffff880`04567748Unable to load image \SystemRoot\system32\drivers\AtihdW76.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for AtihdW76.sys
*** ERROR: Module load completed but symbols could not be loaded for AtihdW76.sys
 AtihdW76+0x16748
Code:
2: kd> lmvm AtihdW76
start             end                 module name
fffff880`04551000 fffff880`0456c000   AtihdW76 T (no symbols)           
    Loaded symbol image file: AtihdW76.sys
    Image path: \SystemRoot\system32\drivers\AtihdW76.sys
    Image name: AtihdW76.sys
    Timestamp:        Wed Sep 25 01:23:49 2013 (52422D15)
    CheckSum:         0001C4F3
    ImageSize:        0001B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
As you can see from the timestamp it may need updating.

Your ATI video driver has also been flagged in a STOP 0x116 (these are always GPU related and could point to a bad card, possibly explaining the STOP 0x124).

Code:
Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8007df1010, fffff880048ebd88, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+bd88 )

Followup: MachineOwner
A lot of pointers to the GPU. Download the 13.9 driver from here then use AMD Uninstall Utility to remove all traces of your current driver, CCC etc. Reboot and install the 13.9 driver.

Note   Note
When installing choose 'Advanced' or 'Custom' (whichever option is available, just not Express) and uncheck everything except the video driver.


Once you have installed the new drivers power down the PC and remove the side of the case. Check for dust in the GPU, remove it and clean it out with a soft brush and/or a can of compressed air. Refit the card and boot the PC. Test for a few hours to see if the BSOD reoccurs.

Note   Note
If the BSODs reoccur during testing, please upload new logs including the latest BSOD in a new post. If not, please carry out the stress test outlined below.


Run Furmark to stress test your GPU. Video Card - Stress Test with Furmark

Note   Note
Run Furmark for around 30 minutes.

warning   Warning
Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them, anything over 80C is dangerous so stop the test.


Hopefully this is the cause of your 0x124 STOPs and we can pinpoint the problem as being your GPU.

Lastly, AVG has been flagged.

Code:
fffff880`07634658  fffff880`04252534Unable to load image \SystemRoot\system32\DRIVERS\avgidsdrivera.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgidsdrivera.sys
*** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
For testing purposes here please uninstall AVG and install MS Security Essentials and MalwareBytes.

Note   Note
Make sure you uncheck the 'Enable Free Trial' box when installing.


My System SpecsSystem Spec
19 Sep 2014   #9
10dannis114

Windows 7 Home Premium 64bit
 
 

Thank you so much bud your a gem. Ill crack on and let you know how it goes.
My System SpecsSystem Spec
19 Sep 2014   #10
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

No problem mate, that's what we're here for. If you have any questions while you work through don't hesitate to post them up, same with any problems. One more thing you could do is check the temperatures of your GPU while it's idle and under load, overheating is an outside possibility.
My System SpecsSystem Spec
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