New laptop acer e1-510 memory dump issues - BSOD


  1. kuhinja
    Posts : 13
    Windows 7 Pro x64
       New #1

    New laptop acer e1-510 memory dump issues - BSOD


    I have this laptop for 15 days now, and got a couple of BSOD memory dumps. I'm using laptop for usual stuff like browsing, typing. I don't even play games.

    I one of the crash I got error report:
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 5146

    Additional information about the problem:
    BCCode: 9f
    BCP1: 0000000000000003
    BCP2: FFFFFA80026CD060
    BCP3: FFFFF80004484748
    BCP4: FFFFFA8002A0B2C0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\091914-32245-01.dmp
    C:\Users\Bunny\AppData\Local\Temp\WER-107625-0.sysdata.xml

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    I'm using win 7 pro x64, Intel(R) Celeron(R) CPU N2820 @ 2.13GHz (other info you can find in my profile)

    I checked SMART values it's all green checked.

    I did via my computer tool options disc check with checked options for fix errors and bad sector recovery in boot mode.

    I got this report afterwards when I did disc check with advance system care:

    Volume label is system. Errors not found.
    Advanced SystemCare is verifying files (stage 1 of 3)...
    179968 file records processed.
    File verification completed.
    239 large file records processed.
    0 bad file records processed.
    2 EA records processed.
    44 reparse records processed.
    Advanced SystemCare is verifying indexes (stage 2 of 3)...
    228470 index entries processed.
    Index verification completed.
    Advanced SystemCare is verifying security descriptors (stage 3 of 3)...
    179968 file SDs/SIDs processed.
    Security descriptor verification completed.
    24252 data files processed.
    Advanced SystemCare is verifying Usn Journal...
    35148016 USN bytes processed.
    Usn Journal verification completed.
    The master file table's (MFT) BITMAP attribute is incorrect.
    106381405 KB total disk space.
    27280048 KB in 123499 files.
    84716 KB in 24253 indexes.
    284369 KB in use by the system.
    65536 KB occupied by the log file.
    78732272 KB available on disk.
    4096 bytes in each allocation unit.
    26595351 total allocation units on disk.
    19683068 allocation units available on disk.
    Attachment 333847

    Attachment 333849

    I can't figure it out why is it happening.
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  3. ICIT2LOL
    Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       New #2

    Hello and welcome Kuhinja mate I am not terribly good at reading those dump files but I find some references to some driver is missing.
    I don't know which unfortunately and can I suggest you take the machine back under warranty as that is no time at all for the laptop to go bad.
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  4. kuhinja
    Posts : 13
    Windows 7 Pro x64
    Thread Starter
       New #3

    This laptop came with pre-installed linplus os and I couldn't do anything with that os. I tried to install Windows 7 but it didn't boot no matter what I set. After talking to IT support from the shop where I bought it, they told me that it's locked only for Windows 8 and told me that I have to flash Bios to install Windows 7. I didn't want to do it by myself so I sent it back to get the bios flashed by their professionals. They did it and I was then able to install Windows 7. I tried installing Windows 8 before flashing the bios but it still wouldn't install. The IT support didn'gave me a clue why I couldn't install Windows 8.
    I had to look for drivers by myself because this laptop doesn't have dvd rom and disc that I got in the package was completely useless. I tried to copy the files from disc via other computer but the disc was codded for Linux system files. So it was usless once again. I found some drivers via Acer site and via sites from manufacturers.
    Last edited by kuhinja; 20 Sep 2014 at 14:36.
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  6. ICIT2LOL
    Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       New #4

    Kuhinja mate run this from HW Info

    Using HW Info general components

    Download HW Info and pick the right bit version - http://www.hwinfo.com/download.php- (copy and paste this site into the search bar) If you do not need the running information in the smaller right hand panel close it. In the left hand window click on the + for the individual device groupings and they will open out to the various components.

    Go on opening out further until you get to the device itself. click on it and it will highlight. In the right hand window there will be a very detailed description of that device as in brand, speeds model number etc etc These are very detailed and are just what is needed for searching for drivers etc.

    See my pic for an example - in this I have opened out one my components and then highlighted one of the one you need and you can see the detail.
    PS I have added one showing my RAM laid out
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  7. kuhinja
    Posts : 13
    Windows 7 Pro x64
    Thread Starter
       New #5

    ICit2lol said:
    Kuhinja mate run this from HW Info
    I made full report from HW Info. Check it out. Thx
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