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Windows 7: BSOD with utorrent - NETIO.SYS

20 Sep 2014   #1
IceDarkness

Windows 7 64-bit
 
 
BSOD with utorrent - NETIO.SYS

I seem to be having BSOD errors (DRIVER_IRQL_NOT_LESS_OR_EQUAL in NETIO.SYS) for the past few months. Seems to be getting more frequent. It only happens when I have utorrent running by the looks of it. The network drivers/adaptors are fully up to date.

Dump files: https://dl.dropboxusercontent.com/u/...7/Minidump.zip

Speccy report: http://speccy.piriform.com/results/J...VJx14SN3XrZn2X

Any help would be appreciated.


My System SpecsSystem Spec
.
20 Sep 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
20 Sep 2014   #3
IceDarkness

Windows 7 64-bit
 
 

Attached
My System SpecsSystem Spec
.

20 Sep 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
fffff880`031ca928  fffffa80`07e3c6a0
fffff880`031ca930  fffffa80`07e3c000
fffff880`031ca938  fffff880`076e86efUnable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 Rt64win7+0x86ef
fffff880`031ca940  fffffa80`07e3c000
fffff880`031ca948  fffffa80`07d03100
.
.
.
2: kd> lmvm Rt64win7
start             end                 module name
fffff880`076e0000 fffff880`077ba000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Tue Aug 27 15:36:06 2013 (521C41CE)
    CheckSum:         000D9BD8
    ImageSize:        000DA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
WinDBG blames the Realtek ethernet driver - see if an update is available at : Realtek
My System SpecsSystem Spec
21 Sep 2014   #5
IceDarkness

Windows 7 64-bit
 
 

That driver was updated in the latest two dumps I provided. It's now dated 16/7/14 which is the latest one I was able to find. And it still gives a BSOD.
My System SpecsSystem Spec
21 Sep 2014   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Upload the new dmp files
My System SpecsSystem Spec
21 Sep 2014   #7
IceDarkness

Windows 7 64-bit
 
 

They're included in the post above.
My System SpecsSystem Spec
21 Sep 2014   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
fffff880`035f4918  00000000`00000018
fffff880`035f4920  00000000`00000001
fffff880`035f4928  fffffa80`0a1486b0
fffff880`035f4930  fffffa80`0a148000
fffff880`035f4938  fffff880`0807bef7Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 Rt64win7+0x7ef7
fffff880`035f4940  fffffa80`0a148000
fffff880`035f4948  fffffa80`0a136500
fffff880`035f4950  00000000`f3176646
fffff880`035f4958  fffff880`035f4a50
fffff880`035f4960  fffffa80`0b002b20
.
.
.
.
.
.
3: kd> lmvm Rt64win7
start             end                 module name
fffff880`08074000 fffff880`0815c000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Wed Jul 16 12:20:41 2014 (53C5E881)
    CheckSum:         000EE582
    ImageSize:        000E8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Since WinDBG still blames the Realtek adapter, and you have the latest driver installed, the only suggestion I can offer is to uninstall, then reinstall the adapter drivers. If that does not work, then the only conclusion is that the adapter is faulty.
My System SpecsSystem Spec
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 BSOD with utorrent - NETIO.SYS




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