BSOD with utorrent - NETIO.SYS

IceDarkness · 20 Sep 2014

I seem to be having BSOD errors (DRIVER_IRQL_NOT_LESS_OR_EQUAL in NETIO.SYS) for the past few months. Seems to be getting more frequent. It only happens when I have utorrent running by the looks of it. The network drivers/adaptors are fully up to date.

Dump files: https://dl.dropboxusercontent.com/u/...7/Minidump.zip

Speccy report: http://speccy.piriform.com/results/J...VJx14SN3XrZn2X

Any help would be appreciated.

Golden · 20 Sep 2014

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

IceDarkness · 20 Sep 2014

Attached

Golden · 20 Sep 2014

Code:

fffff880`031ca928  fffffa80`07e3c6a0
fffff880`031ca930  fffffa80`07e3c000
fffff880`031ca938  fffff880`076e86efUnable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 Rt64win7+0x86ef
fffff880`031ca940  fffffa80`07e3c000
fffff880`031ca948  fffffa80`07d03100
.
.
.
2: kd> lmvm Rt64win7
start             end                 module name
fffff880`076e0000 fffff880`077ba000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Tue Aug 27 15:36:06 2013 (521C41CE)
    CheckSum:         000D9BD8
    ImageSize:        000DA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

WinDBG blames the Realtek ethernet driver - see if an update is available at : Realtek

IceDarkness · 21 Sep 2014

That driver was updated in the latest two dumps I provided. It's now dated 16/7/14 which is the latest one I was able to find. And it still gives a BSOD.

Golden · 21 Sep 2014

Upload the new dmp files

IceDarkness · 21 Sep 2014

They're included in the post above.

Golden · 21 Sep 2014

Code:

fffff880`035f4918  00000000`00000018
fffff880`035f4920  00000000`00000001
fffff880`035f4928  fffffa80`0a1486b0
fffff880`035f4930  fffffa80`0a148000
fffff880`035f4938  fffff880`0807bef7Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 Rt64win7+0x7ef7
fffff880`035f4940  fffffa80`0a148000
fffff880`035f4948  fffffa80`0a136500
fffff880`035f4950  00000000`f3176646
fffff880`035f4958  fffff880`035f4a50
fffff880`035f4960  fffffa80`0b002b20
.
.
.
.
.
.
3: kd> lmvm Rt64win7
start             end                 module name
fffff880`08074000 fffff880`0815c000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Wed Jul 16 12:20:41 2014 (53C5E881)
    CheckSum:         000EE582
    ImageSize:        000E8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Since WinDBG still blames the Realtek adapter, and you have the latest driver installed, the only suggestion I can offer is to uninstall, then reinstall the adapter drivers. If that does not work, then the only conclusion is that the adapter is faulty.