Random BSOD while browsing/gaming

santori · 20 Sep 2014

Hello,

Over the last half year I've experienced issues with my new DIY windows 7 machine. The system will (without notice) freeze and emit a high-pitched buzzing noise coming from my headphones and the only solution is to turn the system off and restart it. At times I will experience this multiple times in a day while in other cases it will take a week or so before the next one 'hits' me. I cannot pinpoint what program (if at all) would be causing this as I've been browing, watching a youtube video, and playing games while this happens. Furthermore, when I check the Event Viewer, there are no hints as to what is the problem ("the computer shut down unexpectedly.")

I've frequented the same issue on these boards and other websites and have not had any success so far in determining the cause. I do not have a strong background in computers but I am led to believe it could potentially be something with the motherboard (possibly audio drivers?) as I dust my computer out every month (to avoid heat issues) and have swapped out my GPU and PSU due to other issues. I've also reformatted and have had the problem persist so I don't believe there to be any software issues that would be causing this.

However, in the last week or so I received a prompt to install my USB controller device (via the Action Centre) and while I downloaded the .exe, there was no wizard to install it. I am wondering if this would be correlated to my problem?

My specs are as follows:
Windows 7 Professional 64-bit
Intel i5 3750K
ASUS Z778LK-V mobo
1 TB WD Caviar Black
8 GB Ram (I believe this is Corsair Hyper X, is there anyway I can check this without pulling out the sticks?)
ASUS GTX660 2GB
Corsair HX650W PSU

Any help would be greatly appreciated. Thanks

HarriePateman · 21 Sep 2014

Hello welcome to SevenForums,

There are no DMP files here, please can you follow the 2nd link for more advice.

Information

Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

If you need to add new information like the dump files, please make a new post in your initial BSOD thread. Please do not make an extra new thread.

If your computer is not creating DMP Files please follow this link: Dump Files - Configure Windows to Create on BSOD

I look Forward to Helping you.

santori · 21 Sep 2014

Hello,

The Startup and Recovery settings already had 'Kernel memory dump' selected under 'Write debugging information' so I selected 'Small memory dump' and used the DM log collector again. I hope this is what is needed? Also, should I re-select the default (in my case kernel memory dump) after the situation is hopefully remedied?

Thanks.

HarriePateman · 21 Sep 2014

There still are no DMP files, once you change the settings you will need to wait for a BSOD.

santori · 02 Oct 2014

Hello,

Just experienced another BSOD event. Included are the files from 'dm log collector' and 'SF Diagnostic Tool.' However, when i try to create a minidump I get the prompt of "Sorry, No Dump Found."... I've followed all the instructions in the link given prior to have a full collection dump but this is still happening..?

I hope the included files are what you are looking for. Thank you

santori · 20 Oct 2014

Hello,

Still experiencing this problem in addition to my GPU causing a hiccup in being able to see the screen (not sure if this is relevant). In regards to original issue, I'm starting to experience BSOD/lock ups of my system even when the machine is idling (which is new compared to performing tasks on the system).

Any suggestions solving the original problem and/or how to send dmp files (even though I've followed the instructions in the provided link above)?