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Windows 7: Blue Screen problem atikmdag.sys

21 Sep 2014   #1
jpbenfica

Windows 7 Ultimate x64
 
 
Blue Screen problem atikmdag.sys

Sometimes have a blue screen, error 116 atikmdag.sys.
Please help.

Please see report dm log collector attached.



My System SpecsSystem Spec
.
22 Sep 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The BSOD is caused for display, apparently.
Code:
BugCheck 116, {fffffa8006dcc010, fffff8800485ad9c, 0, 2}

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+12d9c )

Followup: MachineOwner
---------
The display driver is too old.
Code:
    Image name: atikmdag.sys
    Timestamp:        Fri Apr 24 16:21:57 2009
You need to update the display driver.

If I go to Download Drivers and put these values there .....
Attachment 334238
It results to CCC 13.9 WHQL. Download and install it.

Also, Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats including BSODs.
Code:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Report us how the computer is running after doing these two.
My System SpecsSystem Spec
22 Sep 2014   #3
jpbenfica

Windows 7 Ultimate x64
 
 

I have last drivers and i have the same problem.
My System SpecsSystem Spec
.

22 Sep 2014   #4
jpbenfica

Windows 7 Ultimate x64
 
 

System Information (local)
computer name: JP-PC
windows version: Windows 7 , 6.1, build: 7600
windows dir: C:\Windows
Hardware: Satellite L500, TOSHIBA, NSWAA
CPU: GenuineIntel Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 4150054912 total



Crash Dump Analysis
Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Mon 22-09-2014 17:05:26 GMT your computer crashed
crash dump file: C:\Windows\Minidump\092214-26691-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x12D9C)
Bugcheck code: 0x116 (0xFFFFFA80053A44E0, 0xFFFFF8800484ED9C, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Mon 22-09-2014 17:05:26 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: atikmdag.sys (0xFFFFF8800484ED9C)
Bugcheck code: 0x116 (0xFFFFFA80053A44E0, 0xFFFFF8800484ED9C, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Mon 22-09-2014 16:03:05 GMT your computer crashed
crash dump file: C:\Windows\Minidump\092214-30669-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x12D9C)
Bugcheck code: 0x116 (0xFFFFFA800666E010, 0xFFFFF88004074D9C, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Mon 22-09-2014 08:10:05 GMT your computer crashed
crash dump file: C:\Windows\Minidump\092214-30310-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x127F8)
Bugcheck code: 0x116 (0xFFFFFA80063F2010, 0xFFFFF880048C97F8, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Sun 21-09-2014 12:58:47 GMT your computer crashed
crash dump file: C:\Windows\Minidump\092114-21918-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x12D9C)
Bugcheck code: 0x116 (0xFFFFFA8006DCC010, 0xFFFFF8800485AD9C, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Sun 21-09-2014 12:54:16 GMT your computer crashed
crash dump file: C:\Windows\Minidump\092114-19812-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x12D9C)
Bugcheck code: 0x116 (0xFFFFFA80054204E0, 0xFFFFF880040E8D9C, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

My System SpecsSystem Spec
22 Sep 2014   #5
jpbenfica

Windows 7 Ultimate x64
 
 

My System SpecsSystem Spec
22 Sep 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by jpbenfica View Post
I have last drivers and i have the same problem.
I need to see before I comment on it.

Install the suggested driver. Let the computer run. If it BSODs then post the data following the BSOD Posting Instructions, in your reply post.
My System SpecsSystem Spec
22 Sep 2014   #7
jpbenfica

Windows 7 Ultimate x64
 
 

My System SpecsSystem Spec
23 Sep 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

No, not that.

Click on the button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums
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