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Windows 7: BSOD in Win7 after witnessing firefox crashes

21 Sep 2014   #1
Ein

Windows 7 Home Premium 64bit
 
 
BSOD in Win7 after witnessing firefox crashes

I got a BSOD not long after experiencing weird crashes in firefox.

Brief description of what happened: Firefox crashed without an apparent cause. Get a popup explaining something went wrong with the plugin container. The option to restart firefox resulted in an immediate crash with an identical popup. Closed all instances of Firefox and tried again. It still crashed, even before I choose which firefox session to restore.

I restart my PC, restart firefox and don't restore my old tabs. After a few minutes thinking it might be okay, it crashes again after 30-60 seconds of watching a youtube video. After half a second of seeing the crash, windows goes into BSOD.

When the computer restarts, windows gives me this message about my BSOD

Code:
 
Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033

Additional information about the problem:
  BCCode:    1a
  BCP1:    0000000000041790
  BCP2:    FFFFFA8005014A40
  BCP3:    000000000000FFFF
  BCP4:    0000000000000000
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\092114-15194-01.dmp
  C:\Users\user-name\AppData\Local\Temp\WER-38501-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
I ran the dm log collector, the resulting file is attached.


My System SpecsSystem Spec
.
21 Sep 2014   #2
Ein

Windows 7 Home Premium 64bit
 
 

My computer has now BSOD on me five more times in the 4 hours since the first time. One time I was playing a video file from my hard drive, and there was visible color distortion/digital static occurring for a couple minutes before the media player stopped responding, and then finally the BSOD. There have also been times where I was only reading a pdf and listening to music.

Using a program called BlueScreenView, I can say that all of these BSOD crashes except the most recent one have been MEMORY_MANAGEMENT errors and the crashing driver was 'ntoskrnl.exe'. The most recent BSOD occured when running DM log, and gave me a "NTFS_FILE_SYSTEM" error, caused by Ntfs.sys

Attaching new DM log collector report
My System SpecsSystem Spec
22 Sep 2014   #3
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
fffff880`0abd6978  00000000`00000000
fffff880`0abd6980  00000000`00000000
fffff880`0abd6988  fffff880`04875f10Unable to load image \SystemRoot\system32\DRIVERS\eamonm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for eamonm.sys
*** ERROR: Module load completed but symbols could not be loaded for eamonm.sys
 eamonm+0x35f10
fffff880`0abd6990  00000000`40034800
fffff880`0abd6998  00000000`00000000
fffff880`0abd69a0  00001f80`00100000
ESET seems to be the cause of the problem in the last .dmp file . replace it with MSE and monitor for further BSOD's.
My System SpecsSystem Spec
.

22 Sep 2014   #4
Ein

Windows 7 Home Premium 64bit
 
 

I think it might be bad memory or motherboard now after running memtest86+. Running memtest for 2 minutes already uncovered thousands of errors. I've only begun the process of testing different configurations of sticks and slots. So far stick 1 gives errors in the two slots I tried and stick 2 doesn't give any errors in the first slot I tried. I'm going to run my PC with this stick for a few days to see if that prevents any BSOD.

Regarding ESET:
In the last dump, I had disabled ESET anti-virus after booting up (it was still running, but in its inactive mode). I wonder if that is related to its appearance in the log files. (disabling ESET it didn't prevent the BSOD).

Something else to consider is that I encountered a BSOD when I restarted my PC and left it to sit idle at the "windows login screen" overnight. It took 7 hours at idle to encounter a BSOD. Since I hadn't logged in to windows, would that make it seem unlikely that ESET caused the BSOD?
My System SpecsSystem Spec
22 Sep 2014   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

I think the ESET service starts before login, so it could still be the issue.

Replace the faulty RAM and get ESET replaced.
My System SpecsSystem Spec
22 Sep 2014   #6
Ein

Windows 7 Home Premium 64bit
 
 

By the way, what tool shows the ERROR/WARNING you quoted?
My System SpecsSystem Spec
22 Sep 2014   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

WinDBG
My System SpecsSystem Spec
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 BSOD in Win7 after witnessing firefox crashes




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