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Windows 7: Getting BSOD intermittently. Need help with the memory.dmp file

21 Sep 2014   #1
gziegelmeyer

Windows 7 Pro x64
 
 
Getting BSOD intermittently. Need help with the memory.dmp file

Hi I am new to this board and appreciate the help!

I have a new Lenovo (been using for the past several months) and have encountered several BSODs. I downloaded the MS Debugger but had many issues trying to get it set up. I am uploading the .zip file. Please let me know if I need to do anything else.

Thanks,
Gary


My System SpecsSystem Spec
.
22 Sep 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Sorry for the wait Gary. If you don't mind, I'll have a look at this tomorrow evening.
My System SpecsSystem Spec
22 Sep 2014   #3
gziegelmeyer

Windows 7 Pro x64
 
 

Thank you very much. Tomorrow is fine, it has only happened 3 times.
My System SpecsSystem Spec
.

23 Sep 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Gary, the .dmp BSOD files are inconclusive. I suspect the error may be RAM-related, possible video card-related.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff900c7d0e048, 0, fffff9600020a938, 0}


Could not read faulting driver name
Probably caused by : win32k.sys ( win32k!GreTransferSpriteStateToDwmState+198 )

Followup: MachineOwner
---------
Please do the following to test the RAM.

Run a minimum of 8 passes, preferably overnight, or until errors occur using MemTest86+.

Reference this tutorial to help you use MemTest86+:
RAM - Test with Memtest86+

Testing 16GB of RAM for 8 passes is going to take several hours, so I recommend starting it when you go to sleep. Post back the results once its run.
My System SpecsSystem Spec
24 Sep 2014   #5
gziegelmeyer

Windows 7 Pro x64
 
 

Golden,
I just ran 10 passes for 22 hours and i t came back with no errors. Is there a way to test the video card?

Gary
My System SpecsSystem Spec
25 Sep 2014   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Yep, thats the next step. Please follow this and run test for 20mins, taking note of any graphic artefacts and temp.:

Video Card - Stress Test with Furmark
My System SpecsSystem Spec
25 Sep 2014   #7
gziegelmeyer

Windows 7 Pro x64
 
 

I ran this video test for several hours and it never ended on it's own? I escaped out of it, but never saw any stats (pass or fail). Is there something else I should do to get a positive or negative acknowledgement?
My System SpecsSystem Spec
25 Sep 2014   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

No. Thats fine. Did you notice any graphical artefacts? What temperatures were reached?
My System SpecsSystem Spec
02 Oct 2014   #9
gziegelmeyer

Windows 7 Pro x64
 
 

Sorry it took me so long to get back to you...I did not notice any artifacts or anything strange with the test. I re-ran after the last post and could not find the temperature while it was running. I think it was approx 64C the first run. BSOD has not happened since this post. Any other suggestions or just re-post if it happens again?

Gary
My System SpecsSystem Spec
02 Oct 2014   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

I think at this stage just keep working as normal and repost when you get a new BSOD.
My System SpecsSystem Spec
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 Getting BSOD intermittently. Need help with the memory.dmp file




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