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Windows 7: Getting random BSOD while installing ArcheAge or playing games

21 Sep 2014   #1
captllama

Microsoft Windows 7 Home Premium 64-bit
 
 
Getting random BSOD while installing ArcheAge or playing games

I'm having problems while installing a game called ArcheAge, it also occurs randomly while playing Dota 2 specifically for some reason. I can't read what BSOD it is because it just blinks really fast.
My computer is a bit over a year old but I don't see what could be the problem, help would be greatly appreciated.

I installed the DM log collector but there is multiple files and I don't know which one I should attach, so please correct me if I'm wrong. First time posting.


My System SpecsSystem Spec
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21 Sep 2014   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Welcome to Seven Forums, captllama. Unfortunately, there were no dump files in your file you uploaded, please make sure your computer is configured for Small Memory dumps
Dump Files - Configure Windows to Create on BSOD

Also, the game you are trying to install, you are not alone. We have had several people with the same problems. I may suggest you go to their forums and see if you can get any info from there. If you do, please come tell us, as we would like to know too.

In the meantime, you may want to 0pen a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

When you have another BSOD, please run the Blue Screen of Death (BSOD) Posting Instructions again. Use option #2 and press the Grab All button. Then post it here in a new post and I'll be notified. We debug with the Dump files and without anything much to go on it will be difficult.
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 Getting random BSOD while installing ArcheAge or playing games




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