Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: atikmdag.sys BSOD when browsing/playing Runescape - AMD APU

23 Sep 2014   #1
O0mix0O

Windows 7 Ultimate 32bit
 
 
atikmdag.sys BSOD when browsing/playing Runescape - AMD APU

Hi all,

Built a new HTPC yesterday and am having random BSODs whilst browsing the internet, being as this was to hard to replicate efficiently I started looking at other websites. I've found that going on Runescape causes the BSOD within a couple of minutes of playing, so have been using this test to see if any fixes have worked.

I have updated my bios to the latest version for my motherboard and have upgraded to the latest version of AMD drivers for APUs. I have also uninstalled these drivers, run driver sweeper and then re-installed them but none of these solved the issue.

(I don't know if it's also worth mentioning but I keep getting the "Aw Snap" screen regularly in Google Chrome, not sure if it's related/relevant?)

PC Specs:
CPU: AMD 16-6400K APU - Stock
Motherboard: Gigabyte GA-F2A55M-HD2
RAM: Kingston 4GB DDR3-1333
PSU: Corsair CX600w
Wireless Adapter: TP-Link TL-WN727N
HDD: Western Digital 250GB - 5400rpm
(Case: CiT Galaxy Evo B)

Dump files below

Any help would be really appreciated


My System SpecsSystem Spec
.
23 Sep 2014   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Code:
  Host Name:                 MEGAN-PC
  OS Name:                   Microsoft Windows 7 Ultimate 
  OS Version:                6.1.7601 Service Pack 1 Build 7601
  OS Manufacturer:           Microsoft Corporation
  OS Configuration:          Standalone Workstation
  OS Build Type:             Multiprocessor Free
  Registered Owner:          Megan
  Registered Organization:   
  Product ID:                00426-OEM-8992662-00006 ---> ACER Product ID

  Original Install Date:     22/09/2014, 11:20:05
  System Boot Time:          23/09/2014, 09:35:27
  System Manufacturer:       Gigabyte Technology Co., Ltd. ---> Retail Gigabyte Motherboard

  System Model:              To be filled by O.E.M.
  System Type:               X86-based PC
  Processor(s):              1 Processor(s) Installed.
                             [01]: x64 Family 21 Model 19 Stepping 1 AuthenticAMD ~3900 Mhz
  BIOS Version:              American Megatrends Inc. FF, 29/05/2014
Your Windows installation is counterfeit, you have an ACER PID on a Gigabyte retail motherboard.

Counterfeit installations such as yours can contain heavily modified code that can cause the installation to behave it unexpected ways. Analysing BSODs and determining their causes on these sorts of installations is completely unreliable, and for this reason most analysts won't attempt it.

My recommendation is to install a genuine copy of Windows 7. This will minimise the problems you are experiencing and make subsequent diagnosis of BSODs far more reliable. Once you are running a genuine Windows 7 installation and are still experiencing BSODs, upload your new logs we will be happy to help you solve them.
My System SpecsSystem Spec
23 Sep 2014   #3
O0mix0O

Windows 7 Ultimate 32bit
 
 

Quote   Quote: Originally Posted by Boozad View Post
Code:
  Host Name:                 MEGAN-PC
  OS Name:                   Microsoft Windows 7 Ultimate 
  OS Version:                6.1.7601 Service Pack 1 Build 7601
  OS Manufacturer:           Microsoft Corporation
  OS Configuration:          Standalone Workstation
  OS Build Type:             Multiprocessor Free
  Registered Owner:          Megan
  Registered Organization:   
  Product ID:                00426-OEM-8992662-00006 ---> ACER Product ID

  Original Install Date:     22/09/2014, 11:20:05
  System Boot Time:          23/09/2014, 09:35:27
  System Manufacturer:       Gigabyte Technology Co., Ltd. ---> Retail Gigabyte Motherboard

  System Model:              To be filled by O.E.M.
  System Type:               X86-based PC
  Processor(s):              1 Processor(s) Installed.
                             [01]: x64 Family 21 Model 19 Stepping 1 AuthenticAMD ~3900 Mhz
  BIOS Version:              American Megatrends Inc. FF, 29/05/2014
Your Windows installation is counterfeit, you have an ACER PID on a Gigabyte retail motherboard.

Counterfeit installations such as yours can contain heavily modified code that can cause the installation to behave it unexpected ways. Analysing BSODs and determining their causes on these sorts of installations is completely unreliable, and for this reason most analysts won't attempt it.

My recommendation is to install a genuine copy of Windows 7. This will minimise the problems you are experiencing and make subsequent diagnosis of BSODs far more reliable. Once you are running a genuine Windows 7 installation and are still experiencing BSODs, upload your new logs we will be happy to help you solve them.
Thank you for your quick reply. I didn't realise my version was counterfeit, my friend installed Windows on it yesterday and I assumed it was the official version. I'll order a key, re-install and see if the problems persist, thank you very much for your help.
My System SpecsSystem Spec
.

23 Sep 2014   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

You're welcome. One thing I would say is do not opt for an Ultimate key, it is much more expensive than Home Premium (or even Professional) and you will never have any need for the added features. Once you've bought your key, download the relevant ISO for your version from Digital River, create a bootable USB stick with your ISO (Windows 7 USB/DVD Download Tool) and then follow Clean Install Windows 7 for the perfect installation.

If you need any more help or have any more questions please don't hesitate to ask.
My System SpecsSystem Spec
Reply

 atikmdag.sys BSOD when browsing/playing Runescape - AMD APU




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD while playing Runescape only, 0x124_GenuineIntel
Hello, recently I've been getting BSOD while playing Runescape. At first they were actual blue screens, now I just get a loud buzzing noise followed by my computer crashing and then it reboots with a "Windows did not shut down properly" screen(As expected). I will attach the debug log and a...
BSOD Help and Support
BSOD Only when playing Runescape and Netflix together
I only get BSODs now while playing runescape, the most common one I've found would be when I'm playing it with Netflix. I can play AC4, Skyrim, any game that I've tried now without issues except Runescape. Thanks in advance guys :D
BSOD Help and Support
BSOD playing Runescape
My computer has been freezing at times on and off over the past month but infrequently. Today I got the BSOD again while I was playing Runescape and the only other thing I had open was Firefox. I've attached my information, hope it is enough. Thank you!
BSOD Help and Support
BSOD playing Runescape
Hey. for the past 6 days ive been getting BSOD's and its starting to frustrate me because i cant find a proper solution. I have attached one of the dump files in the thread. Im using a HP dm4 beats edition laptop with 8gb's of ram.. please help! thankyou, Mustafa. EDIT: uploaded the...
BSOD Help and Support
Bsod 4105 playing runescape
i got it about 2 time in the last hour i followed the instructions and uploaded the zipped file
BSOD Help and Support
BSOD while playing runescape, error 0x000000b1
hello, My BSOD appears fairly frequently while i play runescape, or sometimes even before i open runescape. Each time i do an antivirus scan with microsoft secuirity essentials, it finds a trojan, i even read something about java. stoping with runescape is not an option, for i really like...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 17:32.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App