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Windows 7: Problem Event Name: BlueScreen OS Version:6.1.7601.2.1.0.256.48

23 Sep 2014   #1
balasurendran

Windows 7 Professional, 64 Bit
 
 
Problem Event Name: BlueScreen OS Version:6.1.7601.2.1.0.256.48

Hi.
I have been getting blue screen at least 2 times per day and then my computer restarts automatically. Then i will see the new window on my desktop with this below info. Every restarts may have different error code. some time it may be the same error.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 19
BCP1: 0000000000000020
BCP2: FFFFFA800C4562A0
BCP3: FFFFFA800C456410
BCP4: 0000000004170010
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\092214-60918-01.dmp
C:\Windows\Temp\WER-74927-0.sysdata.xml

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Thanks.


My System SpecsSystem Spec
.
23 Sep 2014   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

balasurendran, I have looked at the last 5 or 6 BSOds and most are mentioning 1 Windows update but the primary problem I find the most is

Code:
 dnelwf64
start             end                 module name
fffff880`02da2000 fffff880`02dc7000   dnelwf64 T (no symbols)           
    Loaded symbol image file: dnelwf64.sys
    Image path: \SystemRoot\system32\DRIVERS\dnelwf64.sys
    Image name: dnelwf64.sys
    Timestamp:        Thu Jul 28 01:36:44 2011 (4E31037C)
    CheckSum:         00027709
    ImageSize:        00025000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
That is your Citrix Deterministic Networks DNE Driver (Cisco VPM Client)
Can you tell me what program that is associated with? save me from looking it up.

The Windows update I saw once and may have been missing or corrupted is

Code:
fltmgr
start             end                 module name
fffff880`01174000 fffff880`011c0000   fltmgr     (pdb symbols)          c:\symcache\fltMgr.pdb\A008BBBF87CC421FA0E568076A16F4BA2\fltMgr.pdb
    Loaded symbol image file: fltmgr.sys
    Mapped memory image file: c:\symcache\fltmgr.sys\4CE7929C4c000\fltmgr.sys
    Image path: \SystemRoot\system32\drivers\fltmgr.sys
    Image name: fltmgr.sys
    Timestamp:        Sat Nov 20 03:19:24 2010 (4CE7929C)
    CheckSum:         0005452D
    ImageSize:        0004C000
    File version:     6.1.7601.17514
    Product version:  6.1.7601.17514
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     fltMgr.sys
    OriginalFilename: fltMgr.sys
    ProductVersion:   6.1.7601.17514
    FileVersion:      6.1.7601.17514 (win7sp1_rtm.101119-1850)
    FileDescription:  Microsoft Filesystem Filter Manager
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
Would you please

Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs

also open a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

Then either update that Citrix Driver or uninstall the program if you can.

Also, please run the Blue Screen of Death (BSOD) Posting Instructions there are some files missing, and I need all the files. Please use option #2 and click the Grab All button and then give it time to do it's work.
My System SpecsSystem Spec
23 Sep 2014   #3
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I just looked at Citrus, and they like to blame the problem on everything else such as Microsoft Bug. There is no bug in Windows 7, only a bug in their software. Don't run their "winfix" program. Windows does not need fixing, their software needs fixing. Every program that 'fixes windows' optimizes windows and speeds up windows, does more damage than it can possibly fix. If you have any of those programs installed, please uninstall them. Otherwise you will be doing a clean install very soon. Please tun the BSOD posting instructions, I need all of the files it produces.
My System SpecsSystem Spec
.

23 Sep 2014   #4
balasurendran

Windows 7 Professional, 64 Bit
 
 

Essenbe,

Thanks for your reply. For the time being I have removed this VPN client and also updated the system specs as well. Basically the VPN is used to remote other computer. This software i really need to use.

I will reply back to you still the problem exists.


Thanks
My System SpecsSystem Spec
23 Sep 2014   #5
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

You are still having the problem? You may try Team Viewer Also a tutorial about an older version, but it works the same way. Free for Personal use. TeamViewer - Free Remote Control, Remote Access & Online Meetings

If you are still having BSOD problems, run Blue Screen of Death (BSOD) Posting Instructions use option 2 and press the Grab All and give it time to do it's work. The last file did not have all the necessary files in it. I need them all.
My System SpecsSystem Spec
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 Problem Event Name: BlueScreen OS Version:6.1.7601.2.1.0.256.48




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