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Windows 7: BSOD install Hue View digital camera

23 Sep 2014   #1
gdavie3

Windows 7 Pro 64bit
 
 
BSOD install Hue View digital camera

Hi

I have just tried to install a Hue view camera with the installation CD that came with the camera all looked fine but when I launch the software the picture from the camera appears for about 2 secs then I get A BSOD. So uninstalled the software and went to the Hue website to get the software but after installing this it did exactly the same, I'm a bit confused as I have installed the same software on some other pc's here where I work that are the same and the software build. the camera in question also works on another pc, so I was wondering if you guys could help me.

Many thanks


My System SpecsSystem Spec
.
23 Sep 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 920e2d61, b671a8ec, 0}

*** WARNING: Unable to verify timestamp for CtClsFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for CtClsFlt.sys
Probably caused by : ks.sys ( ks!KspPropertyHandler+2a8 )

Followup: MachineOwner
---------

0: kd> lmvm ctclsflt
start    end        module name
8a993000 8a9b6fa0   CtClsFlt T (no symbols)           
    Loaded symbol image file: CtClsFlt.sys
    Image path: \SystemRoot\system32\DRIVERS\CtClsFlt.sys
    Image name: CtClsFlt.sys
    Timestamp:        Fri Sep 10 18:51:40 2010 (4C89F8A4)
    CheckSum:         00028EFA
    ImageSize:        00023FA0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
http://www.carrona.org/drivers/searc...d=CtClsFlt.sys

There appears to be a conflict with the existing but outdated Creative Camera driver....see if you can update it from the link below:

Creative Worldwide Support
My System SpecsSystem Spec
23 Sep 2014   #3
gdavie3

Windows 7 Pro 64bit
 
 

Thanks for the quick response Golden, I can't seem to update that particular driver when I try to upgrade the existing driver for the 'intergrated webcam' it tells me I have the latest driver, so I tried uninstalling....it was already disabled, but the driver still exists. can I just delete it or move that .sys file out?

Thx
My System SpecsSystem Spec
.

23 Sep 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Try renaming the .sys to .sys_old
My System SpecsSystem Spec
24 Sep 2014   #5
gdavie3

Windows 7 Pro 64bit
 
 

All sorted now, I deleted the creative software from programs and features and and reinstalled the Hue drivers and all is stable once again.

Thanks for pointing me in the right direction
My System SpecsSystem Spec
24 Sep 2014   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

My System SpecsSystem Spec
Reply

 BSOD install Hue View digital camera




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