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Windows 7: New Video Card - Occasional BSOD upon attempting to shutdown PC

23 Sep 2014   #1
radiuju

Windows 7 64 bit
 
 
New Video Card - Occasional BSOD upon attempting to shutdown PC

Have a 2-year old computer, have only had a NVIDIA gtx 570 before. One night my NVIDIA video card died. Had to remove it and ordered a AMD R9-270 video card. I did my best to remove the old Nvidia drivers and am certain I have installed the latest AMD drivers with administrative privledges.

I have had 3 bluescreens since installing the video card. One was relating to a driver failure I think so I did a reinstall of drivers and looked for any old nvidia drivers i forgot to take out. Now twice I have gotten an error IRQL_Not_Less_or_equal. These blue screens have only occurred upon shutdown and only after installing my new card. Please help


My System SpecsSystem Spec
.
23 Sep 2014   #2
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Hello and welcome to 7F.

I have taken a look at your DMP files.


Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {3e7, 2, 0, fffff800032b174c}

Probably caused by : ntkrnlmp.exe ( nt!EtwpTraceMessageVa+594 )

Followup: MachineOwner
---------
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {91, 2, fffffa800c7c1b50, 0}

*** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
Probably caused by : iusb3xhc.sys ( iusb3xhc+377ff )

Followup: MachineOwner
---------
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8012c9c010, fffff8800f5ed530, 0, 2}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+14f530 )

Followup: MachineOwner
---------






New Video Card - Occasional BSOD upon attempting to shutdown PC Drivers New Video Card - Occasional BSOD upon attempting to shutdown PC
Failing Drivers


As you can see with have 4 BSOD'd here 2 of them are driver related we are going to work on the 2 that are driver related first, as the other could have been caused by the drivers.


iusb3xhc.sys Intel(R) USB 3.0 eXtensible Host Controller Driver https://downloadcenter.intel.com/default.aspx

nvlddmkm.sys nVidia Video drivers

Regarding you Graphic driver failing, when i was looking at your system specs i found this:

Code:
Card name: AMD Radeon R9 200 Series
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon Graphics Processor (0x6811)
However you have a Nivida Driver installed?

Drivers - Clean Left over Files after Uninstalling
My System SpecsSystem Spec
23 Sep 2014   #3
radiuju

Windows 7 64 bit
 
 

Hello,
I have tried using that program before. But after your post I downloaded Display Driver Uninstaller again and ran it in safe mode and tried to uninstall both NVIDIA and INTEL drivers.

However, upon rebooting after supposedly uninstalling both, the program still thinks I have my old nvidia video card! I posted a screenshot. Is there something I haven't done correctly?

Edit: here is also an example log of running the program. It seems to fail to uninstall stuff
My System SpecsSystem Spec
.

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 New Video Card - Occasional BSOD upon attempting to shutdown PC




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