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Windows 7: BSOD playing MWO/Watching Sky Go/Visual Studio 2013

23 Sep 2014   #1
WhoopieMonster

Windows 8.1 64bit
 
 
BSOD playing MWO/Watching Sky Go/Visual Studio 2013

Hello everyone,

I'm in a bit of a unique situation. I'm away, in London, with work. I do a lot of software development but do not have a laptop capable of running the required software. A colleague kindly lent his fairly new PC Specialist Clevo laptop. Unfortunately he failed to mention it BSOD, a lot. It is at worst when running the applications mentioned in the thread title, however it has been known to hard lock up just browsing the internet and BSOD randomly. The applications listed give the most reliable result.

I took a look in device manager to see if I could spot the culprit. There was around 5 unknown devices. I informed him of this, he sent me a link with all the related laptop drivers in it. It has now come to my attention that the link was for a different model number than the one written on the bottom of his laptop...

I suspect he may have given me his laptop hoping it comes back fixed lol. As I now have nothing better to do in the evenings (can't do over time, can't play games) I may as well try and figure out how to fix it. Which is hopefully where you guys/girls come in (I have already spoke to him and he's happy for me to do what is required).

I have uploaded the log file as per the instructions.

Edit: Some of the BSOD errors are as follows
  • Netwbw02.sys Driver IRQ NOT LESS OR EQUAL
  • PAGE FAULT IN A NONEPAGED AREA
  • PFN LIST CORRUPT

Thank you for any assistance you might provide.


My System SpecsSystem Spec
.
23 Sep 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {0, 2, 1, fffff80197a5086f}

*** WARNING: Unable to verify timestamp for NETwbw02.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwbw02.sys
Probably caused by : NETwbw02.sys ( NETwbw02+1d286f )

Followup: MachineOwner
---------

0: kd> lmvm NETwbw02
start             end                 module name
fffff801`9787e000 fffff801`97bfd000   NETwbw02 T (no symbols)           
    Loaded symbol image file: NETwbw02.sys
    Image path: \SystemRoot\system32\DRIVERS\NETwbw02.sys
    Image name: NETwbw02.sys
    Timestamp:        Tue Jul 22 19:59:40 2014 (53CE3D14)
    CheckSum:         00357C69
    ImageSize:        0037F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Driver Reference Table - NETwbw02.sys

The issue seems to lie with the Intel Wireless adapter driver. Although the currently installed driver is reasonably up to date, it won't hurt to see if a newer driver is available from the manufacturer in the link below.

https://downloadcenter.intel.com/default.aspx
My System SpecsSystem Spec
24 Sep 2014   #3
WhoopieMonster

Windows 8.1 64bit
 
 

Thanks for the advice.

I have tried what you suggested. Unfortunately it still BSOD. This time with the error PAGE FAULT IN NONE PAGE AREA Dxgmms1.sys.

I will upload the DMP file when I get back to my room later tonight or would I be better off uploading a fresh set of log files?
My System SpecsSystem Spec
.

24 Sep 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Just the new .dmp file do - zip it up and upload when you are ready.
My System SpecsSystem Spec
24 Sep 2014   #5
WhoopieMonster

Windows 8.1 64bit
 
 

Hi Golden,

I have attached two dump files from today. The one from this morning was while I was playing MWO, which also caused a video card crash, which it managed to recover from. I've no idea what the later one is from. All I did was turn the laptop on lol.

Thanks for your help.
My System SpecsSystem Spec
25 Sep 2014   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

They are both video driver-related....but I need a more experienced eye for this one, so I'll ask Arc to stop by here and advise further.
My System SpecsSystem Spec
25 Sep 2014   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by WhoopieMonster View Post
Hi Golden,

I have attached two dump files from today. The one from this morning was while I was playing MWO, which also caused a video card crash, which it managed to recover from. I've no idea what the later one is from. All I did was turn the laptop on lol.

Thanks for your help.
Hi WhoopieMonster.

Can you uninstall the installed version of Intel HD graphics driver (that is 15.33.27.3910 (10.18.10.3910)) and try Version: 15.33.22.64.3621?

Let us know.
_________________________________________________
Code:
BugCheck 50, {ffffe000d313d188, 0, fffff8000c0ab6f1, 2}


Could not read faulting driver name
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+771 )

Followup: MachineOwner
---------
Code:
ffffd001`a8bf9378  fffff800`0c954619Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x61619
Code:
    Image name: igdkmd64.sys
    Timestamp:        Tue Aug 05 21:17:18 2014 (53E0FC86)
My System SpecsSystem Spec
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 BSOD playing MWO/Watching Sky Go/Visual Studio 2013




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