Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD after desktop loads: 0x0000000a

24 Sep 2014   #1
ebforest

Windows 7 Home Premium 64bit
 
 
BSOD after desktop loads: 0x0000000a

I'm getting a BSOD within minutes of the desktop loading. I have update the mobo bios hoping it would fix things but no luck there. Any help would be greatly appreciated.


My System SpecsSystem Spec
.
24 Sep 2014   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome ebforest mate this might take some time but worth a try in the dump files there is a reference to some driver problem - though I stand to be corrected as I have only just started looking at this stuff Run Selective Startup using System Configuration
My System SpecsSystem Spec
24 Sep 2014   #3
ebforest

Windows 7 Home Premium 64bit
 
 

Thanks for the response. I'll go through the various startup processes and see if it helps. The biggest problem is that it seems the BSOD is intermittent, sometimes 2 in a row then I'm good for a while. Frustrating for sure.
My System SpecsSystem Spec
.

25 Sep 2014   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hmm might be worth trying this as this component is very often overlooked as a source of problems and in fact it can be very common


UsingHWInfo PSU

Download HW Info and pick the right bit version -
HWiNFO,HWiNFO32/64 - Download -(copyand paste this siteinto the search bar) If you do not need the runninginformation in the smallerright hand panel close it. In the left hand windowclick on the + for theindividual device groupings and they will open out tothe various components.

Go on opening out further until you get to the device itself. click on it anditwill highlight. In the right hand window there will be a verydetaileddescription of that device as in brand, speeds model number etc etcThese arevery detailed and are just what is needed for searching for driversetc.


To getthe PSU volts you need to select the Sensor buttoncircled in yellow in the picfor PSU testing do the same and scroll down thereadout as in my pic to whereit has Nuvoton = yours might be a differentsection name / title. Post back apic of that please.

If you want a more definitive test see this
http://www.sevenforums.com/tutorials/301799-psu-test-dc-output-voltage.html butlease only use a digital multimeter and not an analogue asthey injecttypically 9v into a circuit to test and into a 3.3v or 5v rail - nota good idea!!see the partial pic of the correct sort of meter in that tutorial.details ifyou scroll down that listing.


Now a good reference article is this
Voltage Rails -Power Supply 101: A Reference Of Specifications it will explain in detail what the voltages are and functionsof the PSU/
My System SpecsSystem Spec
25 Sep 2014   #5
ebforest

Windows 7 Home Premium 64bit
 
 

I'm not sure this is what you are looking for but here is the pic.
My System SpecsSystem Spec
25 Sep 2014   #6
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Well done that ITE is the power supply section and yes it is all good bar the 5v rail is a tiny bit short but not enough to be what is causing the problem .

If you can scroll though that screen again and just check out the volts to the GPU and other gear - no need to post back a shot unless you want to but let us know if you are suspicious of anything.
My System SpecsSystem Spec
24 Oct 2014   #7
ebforest

Windows 7 Home Premium 64bit
 
 
Boo, BSOD is back.

Four weeks without a BSOD, I thought I was in the clear. I guess that is what I get for actually shutting down my computer.

I've attached a new debug file as things may be different (not sure but I'm guessing it is still the same "driver" error.) Any help is appreciated.
My System SpecsSystem Spec
25 Oct 2014   #8
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 


Ok ebforest mate there is something regarding (I think) a USB problem itmight be worth updating the USB drivers. Now I have spent the best part of an hour trying to locate the drivers for your board and frankly the Asus site is one of the most convoluted ones I have ever come across. There are two USB controllers according to this Motherboards - M5A97 R2.0 - ASUS and the chipset one I have searched for but again have come up with a heap of convoluted stuff that I cannot make head nor tail of. What I might suggest is that if you have the installation disk from Asus you might try and find the chipset and / or the USB drivers on it because right at the moment I ma going round chasing my tail. The Asus site is in my mind a disgrace seeing what we pay for. But have a look and let us know what - if anything you can get from that disk. The only problem is that when they make the disk the software is invariably out of date by the time it gets to the consumer - you and I.

But if you can and in safe mode run these as well

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html < use the /f and /r options in Option 2 ifnecessary

Another option might be a system restore to when it was working and by the way have you downloaded any Windows updates since it started working properly?
My System SpecsSystem Spec
25 Oct 2014   #9
derekimo

Microsoft Community Contributor Award Recipient

 
 

Additionally, try getting rid of Norton for the time being, your last few dumps are flagging it as well,

Code:
Unable to load image \SystemRoot\System32\Drivers\N360x64\1506000.020\SYMNETS.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
For the time being, uninstall your Anti-Virus,

AV Uninstallers

And Install Microsoft Security Essentials which we know doesn't cause BSOD's.
My System SpecsSystem Spec
25 Oct 2014   #10
ebforest

Windows 7 Home Premium 64bit
 
 

Updated USB drivers, BSOD.
Ran SFC and Checkdisk, no errors, BSOD.
Uninstalled Norton 360...booted fine.

I'll try a few more restarts to confirm but I have a sneaking suspicion it was indeed Norton AV which gets me pretty steamed. I was using Security Essentials when I realized I had a subscription to Norton from my wife's computer so I figured why not use something more robust...should of known better.

Will update with results of multiple restarts in a bit.
My System SpecsSystem Spec
Reply

 BSOD after desktop loads: 0x0000000a




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD 0x00000050 as Windows Desktop Loads
Thank you for taking the time to read this thread. Several weeks ago I began experiencing a BSOD each time my desktop would try to load in normal mode. I think the cause may stem from when I accidentally installed a 32-bit program on my 64-bit copy of Window's 7. Once I realized that I had...
BSOD Help and Support
Win7 almost loads desktop (after malware cleanup)
My friend brings me his Win7Pro laptop with some newish variant of the Ukash malware (Trojan.Winlock). System Restore didn't work, so I used the Admin account to run Malwarebytes scan which helped. His usual login account (Fred) has admin privs, but just before it should load the desktop, it...
System Security
BSOD after desktop loads - 0x8e
Windows 7 Home Premium 1-2 minutes after the desktop loads, the computer BSOD's out to 0x8e BS. Some say it's a memory issue, while the computer was working fine 2-3 hours straight before I restarted it. Thanks for any help. :p EDIT: Runs perfect in safe mode.
BSOD Help and Support
BSOD when logging in to desktop, error 0x0000000a
Hi there, I just bought a new Dell laptop 6 weeks ago. The laptop is running Windows 7 Home Premium 64bit, Original Install, OEM. About two weeks after purchasing the laptop Windows startup recovery would run every time I turned on the laptop. Just a few days ago the I started getting the...
BSOD Help and Support
BSOD after desktop loads
Hi all, Been getting the BSD for the last 3 months, roughly at one per month, always just after the desktop loads. It all seemed to start when I tried to overclock my ATI Radeon HD5670 graphics card to get a bit more oomph out of it. I used the official ATI Catalyst Overdrive software and let it...
BSOD Help and Support
BSOD As soon as desktop loads, help would be appreciated
Hello everyone. My computer has been getting BSODs since yesterday. I can't really recall when it started, but I was uninstalling Cyberghost VPN, Restarted the PC (part of uninstall process) and after a few seconds of seeing my desktop,there and behold was my first BSOD. I keep on...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 10:04.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App