Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Computer randomly shut downs, BSOD BCCode: 9F

02 Oct 2014   #11
wxman83

Microsoft Windows 7 Home Premium SP1 64-bit
 
 

Quote   Quote: Originally Posted by Golden View Post
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800723ca10, fffff80004878518, fffffa800f3e0780}

*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys

Followup: MachineOwner
---------

0: kd> lmvm rt64win7
start             end                 module name
fffff880`051a5000 fffff880`051fc000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Fri Mar 05 00:12:52 2010 (4B8FB8DC)
    CheckSum:         000611C5
    ImageSize:        00057000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update the Realtek adapter driver here:
Realtek
Ok, so my computer was working ok for a few days after I updated that realtek adapter and ran that eset program but the BSOD seems to be back again, same code, same problem with randomly shutting the computer down. Did I download the right thing on the realtek site? I downloaded this:

Win7 and Server 2008 R2 Auto Installation Program (SID:1682807) 7.089 2014/9/24


My System SpecsSystem Spec
.
02 Oct 2014   #12
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Please upload the new zip file....also the link to the Realtek driver you downloaded.
My System SpecsSystem Spec
02 Oct 2014   #13
wxman83

Microsoft Windows 7 Home Premium SP1 64-bit
 
 

Ok, I've uploaded the zip file. I couldn't get the link's address to copy so I just made a screenshot showing which one I used.
My System SpecsSystem Spec
.

03 Oct 2014   #14
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800723ca10, fffff80004881518, fffffa800aa9d010}

*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys

Followup: MachineOwner
---------

0: kd> lmvm Rt64win7
start             end                 module name
fffff880`04cfe000 fffff880`04de6000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Wed Jul 16 12:20:41 2014 (53C5E881)
    CheckSum:         000EE582
    ImageSize:        000E8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
0: kd> !irp fffffa800aa9d010
Irp is active with 3 stacks 2 is current (= 0xfffffa800aa9d128)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8008248050 00000000 fffff8000350c210-fffffa800a7a6870 Success Error Cancel pending
	       \Driver\RTL8167	nt!PopSystemIrpCompletion
			Args: 00015400 00000000 00000005 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800a7a6870    

			Args: 00000000 00000000 00000000 00000000
Mmm, its definitely the latest driver, but I'm not sure why it is having issues. Let me see if I can get more help.
My System SpecsSystem Spec
03 Oct 2014   #15
wxman83

Microsoft Windows 7 Home Premium SP1 64-bit
 
 

Thanks, I really appreciate all the help. Also, every since I ran the ESET scanner I keep on getting a message that says eqnclass.dll fails to load each time I log back in on my computer after restarting. I posted the message on the first page of this thread. I don't think that has anything to do with the random shut downs since my computer worked fine for a couple of days after completing the ESET scan. I just wanted to make sure this wasn't adding to the problems.
My System SpecsSystem Spec
03 Oct 2014   #16
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi wxman83.

Does it ever crash/shut down/BSOD when it is in use?

Asking because of this point you stated in the OP ....
Quote   Quote: Originally Posted by wxman83 View Post
I'll leave to go somewhere, come home and the computer is shut off.
A stop 0x9F is a sleep/hibernation caused BSOD, mainly. When the computer goes to sleep or wakes up from sleep, some device fails to react within a stipulated time, and this BSOD occurs. Technically, "A driver has failed to complete a power IRP within a specific time."

It is bad that the device here is the onboard NIC, Realtek RTL8167.

As the driver update did not change anything there, I would suggest you to disable hibernate and sleep. As it is a Desktop PC, you will not loss anything if hibernation and sleep is off. Set the display to go off after a certain time of inactivity.

Leave the computer in this state for a few days. See if it continue to cause BSODs or not.

Whatever the result is, more action will be needed. But it is to know the fact at first.
My System SpecsSystem Spec
03 Oct 2014   #17
wxman83

Microsoft Windows 7 Home Premium SP1 64-bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Hi wxman83.

Does it ever crash/shut down/BSOD when it is in use?

Asking because of this point you stated in the OP ....
Quote   Quote: Originally Posted by wxman83 View Post
I'll leave to go somewhere, come home and the computer is shut off.
A stop 0x9F is a sleep/hibernation caused BSOD, mainly. When the computer goes to sleep or wakes up from sleep, some device fails to react within a stipulated time, and this BSOD occurs. Technically, "A driver has failed to complete a power IRP within a specific time."

It is bad that the device here is the onboard NIC, Realtek RTL8167.

As the driver update did not change anything there, I would suggest you to disable hibernate and sleep. As it is a Desktop PC, you will not loss anything if hibernation and sleep is off. Set the display to go off after a certain time of inactivity.

Leave the computer in this state for a few days. See if it continue to cause BSODs or not.

Whatever the result is, more action will be needed. But it is to know the fact at first.
No, each time it has happened the computer has been idle and not in use. I have witnessed at least three times where the computer has went to sleep and then eventually a BSOD occurs and it shuts off. The other times I have been out of the house so I don't know for a fact that the BSODs only occur after sleeping. I just switched the setting to disable sleep (it was set at 20 minutes). Hibernation was already disabled and the display cuts off after 10 minutes. Hopefully this will help the problem. I'll be sure to report back in a couple of days to let you know the outcome. Thanks for the help, it is greatly appreciated!
My System SpecsSystem Spec
03 Oct 2014   #18
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by wxman83 View Post
I just switched the setting to disable sleep (it was set at 20 minutes). Hibernation was already disabled and the display cuts off after 10 minutes.
Perfect.

We will come to know what lies beneath, within coming two/three days.
My System SpecsSystem Spec
06 Oct 2014   #19
wxman83

Microsoft Windows 7 Home Premium SP1 64-bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Quote   Quote: Originally Posted by wxman83 View Post
I just switched the setting to disable sleep (it was set at 20 minutes). Hibernation was already disabled and the display cuts off after 10 minutes.
Perfect.

We will come to know what lies beneath, within coming two/three days.
Ok, so its been three days and I have not had any random shut downs or BSODs after changing the sleep settings!
My System SpecsSystem Spec
06 Oct 2014   #20
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

So it appears that the computer works as it should be, when sleep is disabled.

As it is a desktop computer, sleep is not a must for it. Sleep etc are useful for the portable computer running on stored power (battery) to preserve it.

If you like, you may use the computer as it is now.
My System SpecsSystem Spec
Reply

 Computer randomly shut downs, BSOD BCCode: 9F




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
PC BSOD and Shut Downs even if computer tests show nothing
Hello, I'm having a hard time with my Pc for a while now. It shut downs randomly, or get BSOD. It has been like this for about 2 months now. I took it to the computer service where i bought the PC. They ran tests and even kept the PC on for 24 hourn but it just didn't crash or shut down....
BSOD Help and Support
Frequent BSOD Shut Downs
Hi! My computer keeps shutting down unexpectedly with a blue screen that either says IRQL_NOT_LESS_OR_EQUAL or SYSTEM_SERVICE_EXCEPTION. It's happening extremely frequently, to the point that I'm using a different computer altogether to post this. I've tried starting up in safe mode, but the BSOD...
BSOD Help and Support
Repairing a computer that shut downs with kernel problems after gaming
My current build is shutting down while playing games, and not restarting, and BSODs. I want to try and see if it is a hardware problem that I can fix this paycheck without taking it to the local computer repair shop that will cost an arm and a leg. attached is the error that shows in event viewer...
BSOD Help and Support
BSOD problems - automatic shut downs
My computer had shut down itself and showed a bluescreen for up to 6times today.. this had actually happened to me since i got my computer back from my friend, who helped me in assembling my computer. But these days when i got some computer work to do i find the problem really serious, and it's...
BSOD Help and Support
BSOD/Random Shut Downs - New Build
Two days ago I completed the build of my new pc. At first, it was running fine, but then i started getting a number of different BSOD errors, as well as random shut downs. So far it has only been on the mornings when I have had this problem. After restarting many times yesterday morning (for around...
BSOD Help and Support
New Build Random Shut downs No BSOD
Hey Just wondering if anyone would be able to help me I've been having some random shut downs with the following build which is only about a month and a half old the gtx 570 is only a few days old and since then the problems have gotten worse. Intel Core i7 930 at stock with stock cooler...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 18:09.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App