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Windows 7: PC sudden power loss and don't know why. No error codes.

26 Sep 2014   #1
kabo0m

Microsoft Windows 7 Professional Edition Service Pack 1 (build 7601), 64-bit
 
 
PC sudden power loss and don't know why. No error codes.

Hi please bare with me as I am not the most technical sounding but I try to be thorough. I am not exactly a noob with computers neither. I have an issue where I will be on the computer and then suddenly the computer loses all power and reboots. The only indication I have that something is happening at first is that I hear all my fans in the case stop (just silence) and then the computer is off. Then my computer restarts and states that it did not shut down correctly the last time and asks how I would like to start back into Windows (Safemode or not).

The only thing I can think of is the latest change to my computer which was a month ago now. My friend Dave talked me into putting in a different Motherboard for minor improvement since he got it for free and wanted to gift it to me.

I went from a Asus M3A78 Pro ATX 780G Motherboard (Chipset : AMD 780)
to a Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz.

http://ark.intel.com/products/33924/...z-1333-MHz-FSB

As far as I know that is all that has been changed recently.

No BSOD recorded in the last month or so.

Occurrence of the "power outage" was just yesterday.

My current specs:
System Information
------------------
Processor Name: Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Processor Information: Intel64 Family 6 Model 23 Stepping 7
Number of Physical Cores: 4
Number of Logical Cores: 4
Installed System Memory: 4 GB
Operating System: Microsoft Windows 7 Professional 64-bit
Graphics Information: ATI Radeon HD 4850
System Product: BENICIA
System BIOS: 5.43
Case: ''OGRE Xtreme'' Nikao Case

My ex wonders if it might be the case is not right for this motherboard and is overheating or if the Power Supply is failing even though it is less than a year old and bought brand new.

The case looks like this:

''OGRE Xtreme'' Nikao Case




Quote:
OS: Microsoft Windows 7 Professional Edition Service Pack 1 (build 7601), 64-bit
CPU: Intel(R) Core(TM)2 Quad Q9550 @ 2.83GHz (Xeon)
Motherboard: ASUSTeK Computer INC. Benicia (0x000002AB - 0x00766381)
Memory: 4095 MB (4 x 1024 MBytes DDR2 Dual Symmetric)
Graphics Card(s): ATI Radeon HD 4850
Sound Card: Realtek High Definition Audio Driver Version 6.0.1.6662
Hard Drives: 1080 GB total
C: (Main 1tb): WDC WD10EARS-00S8B1 ATA
D: (Optical Drive): ASUS DRW-2014L1 ATA
E: (320Gb): WDC WD3200AAKS-75L9A0 ATA
F: (Backup 2 Tb): Clikfree Backup Drive USB
PSU: GX750
Cooling: default fans
Internet Speed: High speed cable
Antivirus: Avast! Internet Security 2014.9.0.2021
Browser: Firefox 32.0.3 (x86 en-US)
Other Info: BIOS American Megatrends
Bios Date: 09/10/09 10:25:18 Ver: 5.43



My System SpecsSystem Spec
.
28 Sep 2014   #2
OvenMaster

Win7 Pro 32bit; Zorin OS 9 Core (in VM)
 
 

Let me get this straight... you went from a motherboard with an AMD chipset and presumably an AMD processor to a motherboard with an Intel CPU and chipset?

Assuming that you reinstalled Windows and all the appropriate Intel chipset drivers and all your programs from scratch, the only other thing that occurs to me is that the power supply may not be working properly.
My System SpecsSystem Spec
08 Oct 2014   #3
kabo0m

Microsoft Windows 7 Professional Edition Service Pack 1 (build 7601), 64-bit
 
 

Quote   Quote: Originally Posted by OvenMaster View Post
Let me get this straight... you went from a motherboard with an AMD chipset and presumably an AMD processor to a motherboard with an Intel CPU and chipset?

Assuming that you reinstalled Windows and all the appropriate Intel chipset drivers and all your programs from scratch, the only other thing that occurs to me is that the power supply may not be working properly.
No Windows was not reinstalled. He said he knew what he was doing. Should Windows have been reinstalled? I am typing using this same computer now.
My System SpecsSystem Spec
.

08 Oct 2014   #4
OvenMaster

Win7 Pro 32bit; Zorin OS 9 Core (in VM)
 
 

The usual way to go from AMD to Intel, in this example, is yes, one must reinstall Windows from scratch because the drivers used by one manufacturer are totally incompatible with those of another.

However, in this case, it looks to me as if you were very lucky. Windows must have detected new hardware and automatically installed the necessary drivers. I did this once, but from an old AMD/VIA board to a newer one.

But the problem remains that you're suffering sudden power loss. No error codes is a head-scratcher. I would usually expect errors pointing to hal.dll, the Hardware Abstraction Layer code that interfaces the mobo with Windows. I would make certain that your new setup is using the latest Intel chipset drivers, at the very least.
My System SpecsSystem Spec
27 Oct 2014   #5
kabo0m

Microsoft Windows 7 Professional Edition Service Pack 1 (build 7601), 64-bit
 
 

I am going to show him this thread and have him look at the drivers. I have the original Windows 7 DVD and a backup hard drive (External). What things should I back up to not lose vital stuff?

Lately I haven't gotten any more power outages but still my computer definitely is not like it used to be. My computer has problems in all games when it shouldn't. It seems to stop and go stop and go and things will just stop responding often (even Windows Explorer). Last night I have to Ctrl+Alt+Del to force reboot my computer.

Some things in the logs are:

gupdate (Google Update Service):

Quote:
The description for Event ID 0 from source gupdate cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Service stopped
Errors if I look in a custom view to try to find things (Between Oct 26th 4:25am - now):

Quote:
Faulting application name: sidebar.exe, version: 6.1.7601.17514, time stamp: 0x4ce79791
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0x1184
Faulting application start time: 0x01cff1708a414cbb
Faulting application path: C:\Program Files (x86)\Windows Sidebar\sidebar.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 4699cb2c-5d64-11e4-9e71-001fc60534b1
Quote:
The Windows Update service hung on starting.
Quote:
The Windows Search service hung on starting.
Quote:
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_CLIKFREE&PROD_BACKUP_DRIVE&REV_0. 19#BC635000003B&0#.
Quote:
A timeout was reached (30000 milliseconds) while waiting for the Roxio Hard Drive Watcher 12 service to connect.
Quote:
The FibUacService service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
Quote:
A timeout was reached (30000 milliseconds) while waiting for the FibUacService service to connect.
Quote:
The AMD FUEL Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
Quote:
A timeout was reached (30000 milliseconds) while waiting for the AMD FUEL Service service to connect.
Quote:
The Microsoft Antimalware Service service failed to start due to the following error:
The system cannot find the file specified.
Quote:
Session "Microsoft Security Client OOBE" stopped due to the following error: 0xC000000D
Quote:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Quote:
The previous system shutdown at 5:07:10 PM on ‎26/‎10/‎2014 was unexpected.
Quote:
The COM+ Event System timed out attempting to fire the Logoff method on event class {D5978630-5B9F-11D1-8DD2-00AA004ABD5E} for publisher and subscriber . The subscriber failed to respond within 180 seconds. The display name of the subscription is "Explorer". The HRESULT was 800705b4.
Quote:
The winlogon notification subscriber <Sens> is taking long time to handle the notification event (Logoff).
Quote:
The program Explorer.EXE version 6.1.7601.17567 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: c8c
Start Time: 01cff0506ef6c6f3
Termination Time: 60000
Application Path: C:\Windows\Explorer.EXE
Report Id: 0215161c-5d51-11e4-84d9-001fc60534b1
Quote:
The driver detected a controller error on \Device\Harddisk2\DR2.
My System SpecsSystem Spec
07 Nov 2014   #6
kabo0m

Microsoft Windows 7 Professional Edition Service Pack 1 (build 7601), 64-bit
 
 

Quote   Quote: Originally Posted by OvenMaster View Post
I would make certain that your new setup is using the latest Intel chipset drivers, at the very least.
How do I do that? I haven't had any power outages lately for some reason but still having loads of time outs, stalls, hangs, what ever you want to call what I am experiencing. Things just stop .. and then go our crash due to not responding in time.

I talked to my friend who installed the CPU and chipset and he said he can do a fresh windows install or put back in the old CPU and chipset.

What do you suggest?

  1. Is it better to just go back to my old one?

    CPU: AMD Phenom(tm) 8650 Triple-Core Processor 2.31 GHz
    Motherboard: ASUS M4A78 Pro

    OR

  2. Stay with my current one but REinstall Windows 7 Prof 64 bit fresh (yes I have the official bought full install CD/DVD).

    CPU Type: Intel Core2 Quad Q9550 @ 2.83GHz (Yorkfield 45nm Technology)
    Motherboard: ASUSTeK Benicia
What should I back up? I don't want to lose all my stuff...
My System SpecsSystem Spec
Reply

 PC sudden power loss and don't know why. No error codes.




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