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Windows 7: When i watch Youtube Videos or Play Games BSOD sometimes happens

27 Sep 2014   #1
DGB

Windows 7 Home Premium 64 Bit
 
 
When i watch Youtube Videos or Play Games BSOD sometimes happens

Attachment 334809 My Computer Just Crashes With A Wired Screen Some times and Sometimes things just don't respond like when i was getting info for this site windows explore did not respond. What Should i do. This is an Old computer Over 2 years.


My System SpecsSystem Spec
.
27 Sep 2014   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello GBG, let me try to help. But first I need some detailed System Specs and detailed description of the problem, when it happens and is there any particular activity or program you are using.
Please Run Memtest86+

information   Information
Please download from this site only http://www.memtest.org/ in the middle of the page are the Download links, you can download the ISO.zip or the Auto USB Flash Drive installer.zip

Extract the Zip file. If you chose the ISO image, burn it to a CD using Windows Disk Image Burner or any Image burner you may have. If you downloaded the Auto USB installer, extract it, insert your USB 2.0 Flash Drive and take note of the drive letter. Run the installer, select the Flash Drive Letter, check the format box and press next. It will install memtest86+ to a flash drive. You can use either V4.20 or V5.01. Boot from your selected media. If you use V5.01 it will tell you to press certain buttons at the start, please press no buttons. The test will begin on it's own and continue to run until you stop it. It needs to run for 8 complete passes or until you receive an error. If you receive an error, stop the test. Even 1 error is a fail. Each pass tests a different part of the ram and each of the 10 tests in each pass tests something different. It takes a minimum of 8 passes to completely test the ram, more passes are better. It is quite a long test and will take several hours depending on how much ram you have. Due to the time length it is best to run overnight. If you have any questions, please do not hesitate to ask


Your dump files list:

Code:
Use !analyze -v to get detailed debugging information.
BugCheck A, {127a0a403d38, 2, 0, fffff80002c369a7}
Probably caused by : memory_corruption ( nt!MiClearFilePointer+97 )
Followup: MachineOwner
Code:
SRTSP64
start             end                 module name
fffff880`092b6000 fffff880`09376000   SRTSP64  T (no symbols)           
    Loaded symbol image file: SRTSP64.SYS
    Image path: \SystemRoot\System32\Drivers\N360x64\0501000.01D\SRTSP64.SYS
    Image name: SRTSP64.SYS
    Timestamp:        Tue Mar 29 21:46:12 2011 (4D929974)
    CheckSum:         000BC913
    ImageSize:        000C0000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
That's your Symantec Real Time Storage Protection

Code:
atikmpag
start             end                 module name
fffff880`04134000 fffff880`041d7000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Apr 17 20:07:07 2014 (53507ABB)
    CheckSum:         000A6939
    ImageSize:        000A3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your graphics Driver

Of the errors, the memory corruption bothers me most. If that is your problem, it makes all the debugging efforts Not very accurate.
Please Run Memtest86+

information   Information
Please download from this site only http://www.memtest.org/ in the middle of the page are the Download links, you can download the ISO.zip or the Auto USB Flash Drive installer.zip

Extract the Zip file. If you chose the ISO image, burn it to a CD using Windows Disk Image Burner or any Image burner you may have. If you downloaded the Auto USB installer, extract it, insert your USB 2.0 Flash Drive and take note of the drive letter. Run the installer, select the Flash Drive Letter, check the format box and press next. It will install memtest86+ to a flash drive. You can use either V4.20 or V5.01. Boot from your selected media. If you use V5.01 it will tell you to press certain buttons at the start, please press no buttons. The test will begin on it's own and continue to run until you stop it. It needs to run for 8 complete passes or until you receive an error. If you receive an error, stop the test. Even 1 error is a fail. Each pass tests a different part of the ram and each of the 10 tests in each pass tests something different. It takes a minimum of 8 passes to completely test the ram, more passes are better. It is quite a long test and will take several hours depending on how much ram you have. Due to the time length it is best to run overnight. If you have any questions, please do not hesitate to ask

I would also recommend you uninstall Norton using the Norton removal tool https://support.norton.com/sp/en/us/...rProfile_en_us
Norton is a known cause of BSODs. You can replace it with Microsoft security Essentials (http://windows.microsoft.com/en-us/w...00&ialnk=title)
My System SpecsSystem Spec
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 When i watch Youtube Videos or Play Games BSOD sometimes happens




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