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Windows 7: BSOD usb related, monitor hub or display port adapter?

29 Sep 2014   #1
Rogue75

Win7,64
 
 
BSOD usb related, monitor hub or display port adapter?

We have a large monitor (Dell 3007wfpt) connected to a Dell Precision M4800 laptop. The large monitor only works with DVI-Dual Link so we have a Display Port to DVI-D adapter (Accell UltraAV DP to DVI-D). The user of this machine was working in Outlook on this external monitor right after a fresh boot and noticed the mouse cursor was moving very slowly. Eventually the external monitor froze completely and the laptop monitor showed a BSOD whilethe external monitor showed the same frozen static windows/outlook image. I checked the crash files and noticed two dumps (although he only noticed one crash). Both dump files seem to point to a USB device. This Accell adapter uses displayport and usb (for power). Could someone check and confirm if this is the case through the dump files?

The only other USB devices is a Logitech wireless receiver and a USB hub/card reader that is built onto the Dell monitor. This usb hub on the monitor does not have anything plugged into it.

Thoughts? Could it be the monitor usb hub/card reader? Or the displayport adapter? If it's the adapter, then would an external powered usb hub be a fix for that? Thanks!


My System SpecsSystem Spec
.
29 Sep 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Rogue75.

First of all, Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs. Otherwise, stop 9x9F cannot be successfully prevented.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus and the touchpad "Apoint".
  5. Apply > OK
  6. Accept then restart.
Next come to the BSOD. Do you use the webcam?
(c:\program files (x86)\dell webcam\dell webcam central\webcamdell2.exe)

Better you disable the webcam in device manager. See how it goes. Observe if there is any more BSOD after freeing up the startup items and disabling the webcam.

But, the webcam might be necessary for you. Search for any possible updates in Support | Dell US for your Dell Precision M4800. If any update to the webcam is there, apply it.

Report us for any further BSOD.
________________________________________
Code:
BugCheck 9F, {3, fffffa80113cba00, fffff80000ba2748, fffffa8013a14010}

Probably caused by : usbccgp.sys

Followup: MachineOwner
---------
Code:
>[ 16, 2]   0 e1 fffffa80113cba00 00000000 fffff88004051fd4-fffffa8011558340 Success Error Cancel pending
           \Driver\usbccgp    ks!CKsDevice::CompleteDevicePowerIrp
            Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0  1 fffffa801148b6c0 00000000 00000000-00000000    pending
           \Driver\usbvideo
            Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0 e1 fffffa8011479630 00000000 00000000-00000000    pending
           \Driver\ksthunk
            Args: 00000000 00000001 00000001 00000000
My System SpecsSystem Spec
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 BSOD usb related, monitor hub or display port adapter?




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