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Windows 7: BSOD Caused By Graphic Drivers -- Seems to occur at random times

29 Sep 2014   #1
Nu2jirsa1

Win
 
 
BSOD Caused By Graphic Drivers -- Seems to occur at random times

Del


My System SpecsSystem Spec
.
30 Sep 2014   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hi Ech0es, I'll try to help. You only have 1 Dump file. So, if you would, please make sure your system is configured for Small Memory Dumps. Dump Files - Configure Windows to Create on BSOD

The dump file is your Graphics driver, as you probably knew

Code:
 atikmdag
start             end                 module name
fffff880`11038000 fffff880`11fe2000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Mon Aug 11 21:37:53 2014 (53E97E01)
    CheckSum:         00F38D59
    ImageSize:        00FAA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
You may try to make sure you have the latest DirectX installed http://support.microsoft.com/kb/179113

You may either try to disable hardware acceleration in Adobe Flash just to see if that helps.

If the problem continues, I would consider uninstalling Firefox, just as a test to see if that has something to do with the crashes.
My System SpecsSystem Spec
30 Sep 2014   #3
Nu2jirsa1

Win
 
 

Del
My System SpecsSystem Spec
.

30 Sep 2014   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Ech0es, If you would, please don't delete any more dump files. Sometimes several of them together can give us a better idea of what is happening. I am not overly enthused with AMD drivers, but Nvidia has it's issues too, so none of them is perfect, although I do think Nvidia is quicker to respond to an issue. But, there are many issues that can cause drivers to crash, some hardware some software. At this point, I am not sure how best to respond if the driver update didn't help. If you continue to have problems, please upload the same files you uploaded before. Hopefully they will have more dump files in them.
My System SpecsSystem Spec
30 Sep 2014   #5
Nu2jirsa1

Win
 
 

Del
My System SpecsSystem Spec
30 Sep 2014   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I can tell you this is a known BSOD causer

Code:
 dtsoftbus01
start             end                 module name
fffff880`01b6e000 fffff880`01bb6000   dtsoftbus01   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\dtsoftbus01.sys
    Image name: dtsoftbus01.sys
    Timestamp:        Fri Feb 21 03:49:36 2014 (53072130)
    CheckSum:         00047544
    ImageSize:        00048000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Daemon Tools driver

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause of BSOD's.

1. Uninstall Daemon Tools.
2. Download the SPTD standalone installer and follow these steps:
- Double click the executable to open it
- Click the button shown below



If the button it is grayed out, as shown in the image, there is no more SPTD installation on your system, and you can just close the window.

After you have completed that open a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
My System SpecsSystem Spec
30 Sep 2014   #7
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

The dump file was the same thing. The only exception is the first dump you provided lists it ad a TDR error. (Time delay and Recovery) meaning the driver crashed and did not recover in the time required by Windows, so Windows assumed a Graphics failure and crashed.

The last one was simply a driver crash without listing the TDR. Truthfully, I'm not sure there is a major difference on a Desktop computer. A laptop can be a big difference.
My System SpecsSystem Spec
30 Sep 2014   #8
Nu2jirsa1

Win
 
 

Del
My System SpecsSystem Spec
30 Sep 2014   #9
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

None of the dump files pointed to it, but any SPDT Pass Through are well known causes of BSODs. Sometimes other programs can conflict with drivers or cause the BSOD themselves but the debugger will catch the 'victims' and not the cause.
My System SpecsSystem Spec
30 Sep 2014   #10
Nu2jirsa1

Win
 
 

Del
My System SpecsSystem Spec
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 BSOD Caused By Graphic Drivers -- Seems to occur at random times




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