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Windows 7: BSOD tcpip.sys errors, DRIVER_IRQL_NOT_LESS_OR_EQUAL

30 Sep 2014   #1
GregFin

Windows 7 Home Premium 64bit
 
 
BSOD tcpip.sys errors, DRIVER_IRQL_NOT_LESS_OR_EQUAL

Hi all,

Hoping someone can help with some BSOD errors I keep having, the first two were related to "tcpip.sys errors, DRIVER_IRQL_NOT_LESS_OR_EQUAL" so I've since managed to update the driver for my network adaptor thinking it may have been that causing the issue. Since then I've had another two BSOD, the first being, "ntkrnlmp.exe (nt!KeBugCheckEx+0x0)", and the second, "ntoskrnl.exe (nt+0x78A8A)".

I've attached the debug information zip from the DM Log Collector as instructed in the sticky post.

Thanks in advance for any help with this, it's very much appreciated!
Greg


My System SpecsSystem Spec
.
30 Sep 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
fffff880`033cbc28  00000000`00000000
fffff880`033cbc30  fffff880`03163180
fffff880`033cbc38  fffff880`04590c30Unable to load image \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
 SYMEVENT64x86+0x10c30
fffff880`033cbc40  00000000`00000001
fffff880`033cbc48  00000000`00000001
fffff880`033cbc50  fffffa80`0810a4d0
Driver Reference Table - SYMEVENT64x86.SYS

Unfortunately, I think its yet another instance of Norton interfering with the system. I recommend uninstalling it and using MSE instead - MSE is known to never cause BSOD's. You can use also, in addition to MSE, use the free version of EmiSoft as an on-demand scanner for additional peace of mind.

Please try that and let us know how you get on.
My System SpecsSystem Spec
30 Sep 2014   #3
GregFin

Windows 7 Home Premium 64bit
 
 

Thanks for the quick response, uninstalling Norton & installing MSE as I type this, will let you know how it goes - you're a life saver if this works as I have some fairly urgent work I need to complete & was just about ready to give up on it before finding this forum!
My System SpecsSystem Spec
.

30 Sep 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

No worries....post back when you can....I'll be watching

FYI - out of interest, this from an earlier .dmp file - note the Norton reference yet again.
Code:
fffff880`079b0418  00000000`00000000
fffff880`079b0420  fffffa80`068731c0
fffff880`079b0428  fffff880`01a6299a tcpip!TcpMatchReceive+0x1fa
fffff880`079b0430  fffffa80`03e5f230
fffff880`079b0438  fffff880`042b0500Unable to load image \??\C:\Program Files (x86)\Norton Internet Security\NortonData\21.3.0.12\Definitions\IPSDefs\20140926.003\IDSvia64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for IDSvia64.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
 IDSvia64+0x49500
fffff880`079b0440  fffffa80`04761b00
fffff880`079b0448  00000000`00000000
fffff880`079b0450  fffffa80`04775fa0
fffff880`079b0458  00000000`00000000
fffff880`079b0460  fffff880`01b68128 tcpip!WPP_GLOBAL_Control
My System SpecsSystem Spec
30 Sep 2014   #5
GregFin

Windows 7 Home Premium 64bit
 
 

It was all looking fine then another BSOD
I've attached an updated zip of the log files if you can take a look at the latest one for me

I'm not sure if it was a final error from Norton as was still needing to reboot after the uninstall, long shot?

Thanks,
Greg
My System SpecsSystem Spec
30 Sep 2014   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

The crash at 11:46 blames the NVidia video driver:

Code:
fffff800`00b9bdd8  00000000`00000000
fffff800`00b9bde0  fffff800`00b9be70
fffff800`00b9bde8  fffff880`0f29dc85Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x46c85
fffff800`00b9bdf0  00000000`00000001
fffff800`00b9bdf8  00000000`00000002
fffff800`00b9be00  fffffa80`05d5a000
Code:
0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f257000 fffff880`0ff61000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Jan 31 18:15:04 2013 (510A2100)
    CheckSum:         00CEDB22
    ImageSize:        00D0A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Its slightly outdated....see if a more up-to-date driver is available, and install it using this guide please:
NVIDIA Drivers - Avoid Problems

Let us know how it goes.

I noted your system is quite outdated - did it originally have XP or Vista installed to it?
My System SpecsSystem Spec
30 Sep 2014   #7
GregFin

Windows 7 Home Premium 64bit
 
 

Hi Golden,

It looks like I'm already running the latest driver available?





Am I right to think that?

Thanks,
Greg
My System SpecsSystem Spec
30 Sep 2014   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Yep, thats correct. If you uninstall it, then reinstall it following the guide, it will show you how to install the driver only, and not the rest of the NVidia utilities, which often can cause issues.

How old is the computer?
My System SpecsSystem Spec
30 Sep 2014   #9
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Greg, Im about to hit the sack....Ive asked Arc to keep an eye on this, so please post back as you can.
My System SpecsSystem Spec
30 Sep 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OK, I will wait for any further BSOD reported by GregFin.
My System SpecsSystem Spec
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 BSOD tcpip.sys errors, DRIVER_IRQL_NOT_LESS_OR_EQUAL




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