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Windows 7: BSOD at random times when closing pc or closing browser/applications

01 Oct 2014   #1
alexfg

Windows 7 Ultimate x64
 
 
BSOD at random times when closing pc or closing browser/applications

Since a few weeks ago after I installed Windows 7 x64 I keep on getting random BSOD but not frequently (number of 3). First one I really didnt paid attention how it happen but the second one was after exiting a game of Counter Strike Global Offensive and entering teamspeak to talk after a few seconds BSOD. The last one i got i searched on the web how to find the error and i manage to get the file and the error state.

The bugcheck was: 0x00000050 (0xfffff900c5844cf0, 0x0000000000000000, 0xfffff9600031c69d, 0x0000000000000000).


My System SpecsSystem Spec
.
01 Oct 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
01 Oct 2014   #3
alexfg

Windows 7 Ultimate x64
 
 

I uploaded the file and i manage to locate the other ones.

Event[3809]:
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 2014-09-14T09:53:28.000
Event ID: 1001
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Alex-PC
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xfffff900c2c4b030, 0x0000000000000000, 0xfffff960002ec69d, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 091414-5772-01.

(THIS IS THE ERROR I DONT REMEMBER WHAT I WAS DOING EXACTLY BUT DEFINITLY NOT GAMING , MAYBE EDITING OR SURFING THE WEB)

Event[7789]:
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 2014-09-28T15:02:59.000
Event ID: 1001
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Alex-PC
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff8000303e01e, 0xfffff8800c10bde0, 0x0000000000000000).

(THIS ONE HAPPENED AFTER I FINISHED THE GAME AND THEN SWITCHED TO TEAMSPEAK TO TALK TO SOME FRIENDS WHILE TALKING THE ERROR OCCURED)

PS: I talked to a friend after the error and he said that i should reinstall the video graphics because that could be the problem so i did that too unistalled it then installed the newest version but still another error yesterday.

Event[9094]:
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 2014-10-01T02:10:04.000
Event ID: 1001
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Alex-PC
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xfffff900c5844cf0, 0x0000000000000000, 0xfffff9600031c69d, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 100114-11294-01.

(THIS HAPPENED YESTERDAY AFTER I WAS DONE SURFING THE WEB ON CHROME I DECIDED TO GO TO SLEEP SO WHEN I TRY TO CLICK CLOSE CHROME THE ERROR OCCURED)


Btw i noticed that sometimes my browser crashes while trying to save like pictures and sometimes even my windows explorer stop responding so i have to like click close now and then it does the windows sound and it restarts like the explorer but all the applications still running.

Thanks again for the support!
My System SpecsSystem Spec
.

01 Oct 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
Host Name:                 ALEX-PC
OS Name:                   Microsoft Windows 7 Ultimate 
OS Version:                6.1.7600 N/A Build 7600
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          Alex
The first step is to update Windows fully.....you have quite a few updates to install, including SP1 and several updates after that.

Once completed, if you get further BSOD's, upload a new .zip file again.
My System SpecsSystem Spec
01 Oct 2014   #5
alexfg

Windows 7 Ultimate x64
 
 

I see , but can you tell me at least why the errors occured? what can be the cause of it?
My System SpecsSystem Spec
01 Oct 2014   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

The cause can be conflicts between the outdated Windows installation, and the newer device drivers - this is why its so important to keep Windows update.

Go ahead with the updates first - its meaningless trying to troubleshoot something when the base system isn't up-to-date.
My System SpecsSystem Spec
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 BSOD at random times when closing pc or closing browser/applications




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