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Windows 7: BSOD - SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005, etc.

01 Oct 2014   #1
skbryan

64
 
 
BSOD - SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005, etc.

One of my users started getting an almost daily blue screens from his computer.

Computer Specs

DELL Precision T3600 - 16GB Ram - Win 7 Pro 64bit
Intel Xeon CPU-ES-1620 @ 3.60 GHZ
Intel64 Family 6 Model 45 Stepping 7
BIOS DELL 6222004 SMBios A09, v2.6


Here is a link to the memory dump - it is a large file- http://tinyurl.com/memdump2

Display Drivers are underneath the Bug Check Below


BugCheck

Bug Check String: SYSTEM_SERVICE_EXCEPTION
Bug Check Code: 0x0000003b
Parameter 1: 00000000`c0000005
Parameter 2: fffff880`12efe2ec
Parameter 3: fffff880`08ff0950
Parameter 4: 00000000`00000000
Processer: x64

From what I've read may be caused by excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code. Not sure what that means though or how to fix it . . .
Display Info:
Adapter String AMD FirePro W600e\System\CurrentControlSet\Control\Video\{F309C718-2A55-4AAF-8124-6E1B338E63F8}\0000
Bios Date 06/29/12
Bios String 113-C4490100-101
Bios Version unavailable
Chip Type ATI display adapter (0x6828)
DAC Type Internal DAC(400MHz)
Driver (0) aticfx64.dll
Driver (0) Company Advanced Micro Devices, Inc.
Driver (0) Description aticfx64.dll
Driver (0) Product AMD Inc. Radeon DirectX 11 Driver
Driver (0) Version 8.17.10.1299
Driver (1) aticfx64.dll
Driver (1) Company Advanced Micro Devices, Inc.
Driver (1) Description aticfx64.dll
Driver (1) Product AMD Inc. Radeon DirectX 11 Driver
Driver (1) Version 8.17.10.1299
Driver (10) atidxx32.dll
Driver (11) atidxx32.dll
Driver (12) atiumdva.dll
Driver (13) atiumd6a.dll
Driver (13) Company Advanced Micro Devices, Inc.
Driver (13) Description Radeon Video Acceleration Universal Driver
Driver (13) Product Advanced Micro Devices, Inc. Radeon Video Acceleration Universal Driver
Driver (13) Version 8.14.10.0460
Driver (14) atitmm64.dll
Driver (14) Company AMD
Driver (14) Description TMM Clone Control Module
Driver (14) Product TMM Com Clone Control Module
Driver (14) Version 6, 14, 11, 25
Driver (2) aticfx64.dll
Driver (2) Company Advanced Micro Devices, Inc.
Driver (2) Description aticfx64.dll
Driver (2) Product AMD Inc. Radeon DirectX 11 Driver
Driver (2) Version 8.17.10.1299
Driver (3) aticfx32.dll
Driver (4) aticfx32.dll
Driver (5) aticfx32.dll
Driver (6) atiumd64.dll
Driver (6) Company Advanced Micro Devices, Inc.
Driver (6) Description atiumd64.dll
Driver (6) Product Advanced Micro Devices, Inc. Radeon DirectX Universal Driver
Driver (6) Version 9.14.10.01044
Driver (7) atidxx64.dll
Driver (7) Company Advanced Micro Devices, Inc.
Driver (7) Description atidxx64.dll
Driver (7) Product Advanced Micro Devices, Inc. Radeon DirectX 11 Driver
Driver (7) Version 8.17.10.0560
Driver (8) atidxx64.dll
Driver (8) Company Advanced Micro Devices, Inc.
Driver (8) Description atidxx64.dll
Driver (8) Product Advanced Micro Devices, Inc. Radeon DirectX 11 Driver
Driver (8) Version 8.17.10.0560
Driver (9) atiumdag.dll
Memory Size 2048 MB


Hope you can help. I couldn't find any info on the specific parameters in my memory dump file. . . Thank you.


My System SpecsSystem Spec
.
02 Oct 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi skbryan.

Configure minidump recording. Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
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 BSOD - SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005, etc.




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