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Windows 7: BSOD playing Hearthstone

03 Oct 2014   #1
grappler

Windows 7 Pro, 64 bit
 
 
[mobo issue...oh my...] BSOD playing Hearthstone

[Update post 2] Being a noob to all this, I was not clear as to how important the mobo was. After digging around, I found a command prompt. Turns out the motherboard is a Foxconn 2A8C. Alarmed at what I read about this make/model, I cracked the case to find my worst suspicions confirmed: right next to his little wheel, the hamster lay dead. Rest in peace little guy...

[Update post 1] After reading the instructions for posting again, I realized my PC was not collecting the data needed. Accordingly, I set up a reg dump and recreated the problem. Hopefully, the zip file attached to this post contains the data required to diagnose/debug the issue

[Original post] I am getting intermittent BSOD events when playing the game 'Hearthstone.'

mini dump attached

Thanks in advance!


My System SpecsSystem Spec
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04 Oct 2014   #2
grappler

Windows 7 Pro, 64 bit
 
 

Bump as I think the dump I uploaded now contains the proper data.
My System SpecsSystem Spec
05 Oct 2014   #3
grappler

Windows 7 Pro, 64 bit
 
 

Note sure what I'll do next but doubt anyone here can help...
My System SpecsSystem Spec
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05 Oct 2014   #4
HonorGamer

Windows 8.1 Pro x64
 
 

Apologize aboutthe wait. But remember that we are all volunteers and we do this in our free time because we enjoy helping people.

Code:
Windows 7 Kernel Version 7600 MP (2 procs) Free x64 
Missing Windows 7 Service Pack 1
Make sure you get your PC completely up to date. You can do so using windows update.

Code:
Probably caused by :atikmdag.sys ( atikmdag+12d9c ) 
BugCheck 116, {fffffa8006e784e0, fffff880046dfd9c, 0, 2} 
BugCheck Info: VIDEO_TDR_FAILURE (116) 
SBRE	ROOT\LEGACY_SBRE\0000	This device is not present, is not working properly, or does not have all its drivers installed.
This shows that you are having graphic issues. Uninstall all graphics drivers(including the AMD Catalyst Control Center and only install the display drivers).


Quote   Quote: Originally Posted by writhziden View Post
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For AMD:
    • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
    • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
      1. Click Start Menu
      2. Right Click My Computer/Computer
      3. Click Manage
      4. Click Device Manager from the list on the left
      5. Expand Display adapters
      6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
      Alternatively:
      1. Login as an adminstrative user
      2. Click Start Menu
      3. Click Control Panel
      4. Click Hardware and Sound
      5. Click Device Manager (the last link under Devices and Printers)
      6. Expand Display adapters
      7. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  6. Restart your computer after uninstalling drivers for all display cards
  7. Install the driver you selected for the display cards once Windows starts
After this please post back results.
My System SpecsSystem Spec
05 Oct 2014   #5
grappler

Windows 7 Pro, 64 bit
 
 

Hi Honor Gamer,

First off, my apologies if I sounded impatient as that was not my intention. I was making a joke about what I didn't know and subsequently discovered about the age and apparent crappiness of the current mobo. That said, your recommendations were very helpful!

Here’s what I did:

Service Pack 1 – I run the MS Updater regularly, so it’s pretty alarming it did not detect SP1 was missing and alert me to this fact. After reading your response, I located the SP 1 download, installed it, then received over 120 updates from Microsoft. Kind of scary…

ATI Catalyst – uninstalled this program successfully via the control panel. However was unable to get old driver software to uninstall w/o Windows 7 replacing it. I read a LOT of pages/posts on the subject but failed to make this happen.

Currently, the ATI software is gone, but the driver remains the one Windows 7 says ‘is the most current’. I will keep searching for a place to get just the driver without their damn catalyst installer getting in the way…

Anyway, thanks again, and I’ll mark this as solved if the BSOD even cannot be recreated in a few days.
My System SpecsSystem Spec
05 Oct 2014   #6
HonorGamer

Windows 8.1 Pro x64
 
 

If you do get more BSODs please make sure to reply with the files.

-HG
My System SpecsSystem Spec
05 Oct 2014   #7
grappler

Windows 7 Pro, 64 bit
 
 

It took quite a while but occurred again. I am going to work on getting rid of the ATI Catalyst and only installing the driver again tomorrow. But maybe something new in here...

Thanks in advance for time and advice.
My System SpecsSystem Spec
05 Oct 2014   #8
HonorGamer

Windows 8.1 Pro x64
 
 

It's blaming the video driver again,

try reviewing this: Support & Drivers
My System SpecsSystem Spec
07 Oct 2014   #9
grappler

Windows 7 Pro, 64 bit
 
 

After I replaced the driver, I had a full day of playing Hearthstone and a few other graphics-heavy programs , I had intended to come on here and mark the problem as solved.

Then another BSOD event occurred just now. Same game...

Uploaded a new mini-dump.

Thanks in advance...
My System SpecsSystem Spec
07 Oct 2014   #10
HonorGamer

Windows 8.1 Pro x64
 
 

I did some research, because I see this

Code:
SBRE	ROOT\LEGACY_SBRE\0000	This device is not present, is not working properly, or does not have all its drivers installed.
Follow this: SBRE, is reporting "tv_ConfigMgrErr24". - Microsoft Community


The BSOD also blamed your video drivers, so...

try this: Video Card - Stress Test with Furmark
My System SpecsSystem Spec
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