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Windows 7: BSOD at random times, 0X0000024 hal.dll

04 Oct 2014   #1
ZirUri

Windows 7 Ultimate x64 SP1
 
 
BSOD at random times, 0X0000024 hal.dll

Hi

My pc bsod from time to time and just recently I've enough free time to look for a solution, so here I am asking for help about the last bsod. As the title says, the bsod happens at random times, not running a specific program or anything as far as I can recall.

I will be grateful if there is a solution for this!


My System SpecsSystem Spec
.
05 Oct 2014   #2
HonorGamer

Windows 8.1 Pro x64
 
 

Looks like you don't have Service Pack 1 installed. Please install that. You can do so through windows updates. Make sure you get your PC fully updated.

Code:
Probably caused by :GenuineIntel 
BugCheck 124, {0, fffffa8007cff028, be000000, 100110a} 
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Quote:
BugCheck 0x124
You have a 0x124 hardware bugcheck. If the system is still under warranty, I would recommend sending it in to have diagnostic tests done and any bad hardware replaced.

warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

For your hardware stop 0x124 crash, read through Stop 0x124 - what it means and what to try and use the following hardware checks to supplement that link.
  • If you are overclocking any hardware, please stop.

  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

Remember to read closely through Stop 0x124 - what it means and what to try for the crash.
Coutesy of: writhziden
Also reinstall your graphics drivers, make sure you only install the display drivers and that's it. nothing extra.

Post back results.
My System SpecsSystem Spec
05 Oct 2014   #3
ZirUri

Windows 7 Ultimate x64 SP1
 
 

Thank you for your reply!
I've done most of the tests and so far it's all clean. Is it possible the bsod is happening just because I'm missing SP1?
My System SpecsSystem Spec
.

05 Oct 2014   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

SP1 is essential to ensure Windows is completely secure and stable. I'd suggest updating to SP1 immediately so Honor Gamer can help you get to the bottom of your issue.
My System SpecsSystem Spec
05 Oct 2014   #5
HonorGamer

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by ZirUri View Post
Thank you for your reply!
I've done most of the tests and so far it's all clean. Is it possible the bsod is happening just because I'm missing SP1?
Just like Boozad said, SP1 is essential. Once you get that installed, we will go from there, and along with the Hardware tests to make sure everything is fine.
My System SpecsSystem Spec
07 Oct 2014   #6
ZirUri

Windows 7 Ultimate x64 SP1
 
 

Ok! I got SP1, ran some of the tests again and will be running the rest today, again so far everything looks clean.
My System SpecsSystem Spec
07 Oct 2014   #7
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Where did you get SP1 from? Through Windows Updates?
My System SpecsSystem Spec
07 Oct 2014   #8
ZirUri

Windows 7 Ultimate x64 SP1
 
 

yep
My System SpecsSystem Spec
07 Oct 2014   #9
HonorGamer

Windows 8.1 Pro x64
 
 

Have you had any more BSODs?
My System SpecsSystem Spec
07 Oct 2014   #10
ZirUri

Windows 7 Ultimate x64 SP1
 
 

Not yet still I can't help but to feel it'll happen sometime, getting SP1 to get it fix seems way to easy
My System SpecsSystem Spec
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 BSOD at random times, 0X0000024 hal.dll




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